Entrepreneurial Courier Services CEO and Network Lead
Resume:
***** ***** ** **** *****: 915-***-****
El Paso, TX 79928 Email: ***********@*****.***
Summary of Qualifications
Highly accomplished professional with diverse experience poised to transition solid background in superior customer service, operations management, and transportation services. Offer outstanding team leadership, conflict resolution skills, exceptional organization, and ability to motivate and direct others in a cooperative team environment.
Skills
COMPUTER LANGUAGES: Microsoft Word, Internet savvy, Windows, Excel
LANGUAGES: Fluent in English and Spanish
CERTIFIED: Eye and Ear examination
Haz-Mat, Tankers and Double/Triple endorsements
Experience
Crude Oil Truck Driver, Pilot FJ, Carlsbad, NM
September 2014 – March 2016
Drive and operate crude oil truck from well location to deposit station
Responsible for testing crude oil for purity and transport oil to deposit stations
Trained and experienced in transporting safely, hazardous material
Promoted to Lead Night Driver, responsible for night drivers dispatch, coordinating drivers in accordance to priority loads and emergency situations
Crude Oil Truck Driver, Knowles Transportation, Odessa, TX
March 2014 – September 2014
Drive and operate crude oil truck from well location to deposit station
Responsible for testing crude oil for purity and transport oil to deposit stations
Trained and experienced in transporting safely, hazardous material
Promoted to Lead Night Driver, responsible for night drivers dispatch, coordinating drivers in accordance to priority loads and emergency situations
Vacuum/Pump Truck Driver, Basic Energy Services, Kermit, TX
September 2013 – March 2014
Drive and operate vacuum/pump at well location
Responsible for safe transport of all processed water from batteries, frac tanks and frac pits
Haul fresh water and brine water to well location or drilling rig
Trained and experience in working at well locations, Pulling bottoms, flow back, battery water level
Vacuum Pump Driver, Reliable Transport, Pecos, TX
October 2012 – August 2013
Drive and operate vacuum/pump at well location
Responsible for safe transport of all processed water from batteries, frac tank, and frac pits
Haul fresh water to well location
Trained and experienced in working at well location, Pulling Bottoms, Flow Back, maintaining processed water levels at Batteries
Assisted mechanics on repair or replacement of parts and service of all trucks and tanker trailers
Driver and field hand, Cudd Pumping Service, Odessa, TX
September 2012 – October 2012
Drove various rigs involved in fracing, pumps, blemder, manifold, hydration unit, from yard to well location.
Involved in rigging up and rigging down, assembly and disassemply of fracing machinery layout
Operated pumps and sand master during pumping stages of well location
Assisted in insuring safety and proper procedure during fracing at well location
Customer Service Representative- AT&T, Alorica, El Paso, TX
October 2011 – June 2012
Provide inbound customer service for national customer base.
Door to Door Department, processed orders for sales reps in AT&T U-verse, cable, phone and internet.
Discount Department, reviewed and processed applications for discounts on AT&T wireless account, both online and through phone.
International Department, received calls from national customer base regarding international features for cell phone use in other countries.
Preceptorship, Las Palmas Medical Center
May 2011, Completed 92 hours on Telemetry Unit
Lead Sales Associate, FOOTLOCKER, El Paso, TX
June 2007- February 2009
Sold designer footwear and accessories to a daily customer base of 120, exceeded daily sales quotas by 40%.
Managed cashiering activities in areas of purchasing, returns, and exchanges.
Supervised all actions dealing with vendor pricing, availability, shipping, receiving, and displays.
Hired and trained staff to show skills in customer service and product knowledge.
Managed store in all areas, including opening and closing, and reconciliation of all cash handling.
Manager, JOURNEYS SHOE STORE, Las Cruces, NM
December 2005 –June 2007
Established sales goals, managed budgets, and created sales forecasts.
Improved customer service by hiring, training, mentoring, coaching, and evaluating the performance of hourly employees.
Managed all personnel schedules, merchandise selection and presentation, and store operations.
Supervised all merchandise inventory, shipping, receiving, and availability.
Achieved overall sales and financial goals of the store.
Lead by example in high sales standards with current sales exceeding 1,000 per month with a 65%
Lead Sales Associate, FOOTLOCKER, El Paso, TX
June 2007- February 2009
Sold designer footwear and accessories to a daily customer base of (how many), exceeded daily sales quotas by (% or actual sales)
Managed cashiering activities in areas of purchasing, returns, and exchanges.
Supervised all actions dealing with vendor pricing, availability, shipping, receiving, and displays.
Hired and trained staff to show skills in customer service and product knowledge.
Managed store in all areas, including opening and closing, and reconciliation of all cash handling.
closing ratio
Customer Service Representative- Cingular, WEST TELEMARKETING, El Paso, TX
November 2003-April 2005
Provide inbound customer service for national customer base.
Make service changes, recommend service options, and assisted clients in resolving service issues.
Provide accurate and detailed accounts of customer calls for prevention of future audit or customer service issues.
Troubleshoot and resolve complex billing, technical issues and customer complaints.
Resolved erroneous charges, issued credits when applicable, and assisted customers with lost or stolen devices with superior service to regain the customer’s loyalty.
Education
UNIVERSITY OF TEXAS AT EL PASO El Paso Community College
El Paso, TX. December 1993-May 2006 El Paso, TX. August 2010-December 2011
MAJOR: Biology Minor: Chemistry MAJOR: Licensed Vocational Nurse
EL PASO COMMUNITY COLLEGE
El Paso, TX. August 1996-December 2004
Associates: Arts
References: Available upon request.
Available for contact after 10 a.m.
Contact this candidate