Compassionate Housing & Crisis Intervention Specialist
Resume:
KERRY THOMPSON
Auburn, CA *****
********@*****.***
PROFESSIONAL SUMMARY
Compassionate, trauma-informed professional with over 25 years of experience supporting individuals through housing instability, crisis, and major life transitions. Brings a strong background in housing navigation, client advocacy, crisis intervention, and relationship-centered work. Proven ability to de-escalate high-stress situations, maintain professional boundaries, document services accurately, and collaborate with community agencies. Deeply committed to dignity, harm reduction, and housing-first practices.
CORE COMPETENCIES
● Trauma-Informed Care & Harm Reduction
● Crisis Intervention & De-Escalation
● Housing Navigation & Stabilization Planning
● Case Management & Client Advocacy
● Emotional & Practical Support
● Confidential Documentation & Data Entry
● HIPAA Awareness & Mandated Reporting
● Interagency & Law Enforcement Collaboration
● Professional Boundaries & Self-Care
● Community Outreach & Engagement
RELEVANT PROFESSIONAL EXPERIENCE
Licensed Realtor® California
Housing Navigation, Client Advocacy & Case Coordination
● Supported individuals and families through complex housing transitions, often during emotionally charged and high-stress situations.
● Created individualized housing plans aligned with client needs, safety considerations, and long-term stability goals.
● Provided consistent emotional support, education, and guidance while maintaining firm professional boundaries.
● De-escalated conflict, clarified expectations, and upheld rules and contractual requirements compassionately and consistently.
● Maintained detailed, accurate documentation under strict deadlines and compliance standards.
● Coordinated with lenders, escrow officers, inspectors, contractors, and legal professionals to ensure successful outcomes. Guaranteed Rate Regional Business Development &
Administrator
Northern California & Hawaii
● Maintained confidential records, reports, schedules, and data systems with accuracy and discretion.
● Supported multiple teams through administrative coordination, documentation, and compliance tracking.
● Served as liaison between leadership, staff, and external partners, ensuring clear communication and accountability.
● Provided coaching and support to improve performance, morale, and operational consistency.
Myriad Development Account Executive
● Managed a four-county territory requiring independent fieldwork, relationship-building, and problem-solving.
● Acted as liaison between multiple stakeholders to resolve issues efficiently and professionally.
● Built trust-based relationships through consistent outreach and solution-focused communication.
Equity Preservation Tax Deferred Exchange Company Executive Assistant
● Maintained highly confidential client and financial records in compliance with regulatory standards.
● Scheduled appointments, prepared reports, and supported educational workshops.
● Demonstrated sensitivity and professionalism when assisting clients navigating major life decisions.
Great Western Bank New Account Manager
● Assisted clients with financial navigation, needs assessments, and service referrals.
● Built rapport with diverse populations while maintaining confidentiality and regulatory compliance.
VOLUNTEER EXPERIENCE
Stand Up Placer Housing Department (Volunteer)
● Assisted with housing-related support services for individuals and families experiencing homelessness or housing instability.
● Supported trauma-informed, housing-first approaches while maintaining confidentiality and professional boundaries. Acres of Hope (Volunteer)
● Supported women and children transitioning out of homelessness by offering compassionate presence, encouragement, and practical assistance.
● Worked within a trauma-informed framework focused on dignity, accountability, and long-term stability.
Courage Worldwide (Volunteer)
● Assisted survivors of trauma and exploitation through supportive, empowerment-based engagement.
● Maintained sensitivity to trauma responses, boundaries, and emotional safety.
CERTIFICATIONS & LICENSES
● Certified Crisis Intervention (Trauma-Informed)
● California Licensed Real Estate Agent
● Certified Professional Organizer
● Certified Recovery Life Coach
● Long-Term Health Care Insurance License
PROFESSIONAL ATTRIBUTES
● Calm, grounded presence in crisis situations
● Strong ethical compass and confidentiality standards
● Natural ability to balance empathy with structure and accountability
● Excellent interpersonal and communication skills
● Deep understanding of professional self-care and resilience
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