Bilingual Administrative Assistant with Medical Experience

APRIL ESQUIVEL

***************@*****.*** 518-***-**** New Britain, CT 06052 SUMMARY

Dedicated and empathetic Administrative Assistant offering experience in direct medical office management also patient care. Committed to obtaining the highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with clients and families through excellent communication and interpersonal skills. Dedicated Administrative Assistant skilled with technical, clerical detail, proving patient support. Strong interpersonal communication with talent effectively dealing with doctors and staff. Detailed understanding of medical sector and regulatory obligations concerning it. I am always willing to learn. SKILLS

Bilingual – English & Spanish Medical Assistant Experience EPIC experience Office Assistant Experience

Data Entry experience Excellent Customer Service

Pathology Terminology Medical Terminology

Faxing/Filing/Emailing Phone Etiquette

EXPERIENCE

John Dempsey Hospital Farmington, CT

Administrative Program Assistant II Pathology

• 11/2024-Present

• Answering Phones

• Filing slides

• Faxing

• Emailing

• Receiving calls/Making calls

• Morgue protocols

• Sending labs Quest, Mayo, ARUP

• Pathologist request

• EPIC

• Death Certificates

• EDRS

First Choice Health Center Manchester, CT

Medical Assistant

• 1/2024 – 08/2024

• Hands-on patient care

• Set-up appointments

• EPIC experience

• Vitals

• Medication list

• Heart monitor

• Sleep studies

• Translated as needed

• Customer service

12/2023 – Personal Time Off

Lexington Cardiology New Britain, CT

Medical Assistant

8/2023 – 11/2023

• Hands-on patient care

• Set-up appointments

• EPIC experience

• Vitals

• Medication list

• Heart monitor

• Sleep studies

• Translated as needed

• Customer service

Bristol Chiropractor and Acupuncture Bristol, CT Medical Receptionist

11/2022 - 07/2023

• Checked patients in and out for appointments and collected co-payments. Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

• Educated patients about chiropractic care to help achieve health goals. Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.

• Kept patient rooms clean between services and removed used linens for laundering.

• Processed orders for medical supplies and lab equipment. Conduent State Healthcare

East Hartford, CT

Customer Service Representative

01/2022 - 10/2022

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Answered inbound calls, chats and emails to facilitate customer service. Set up and activated customer accounts.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Connecticut Counseling Centers Waterbury, CT

Medical Receptionist

07/2019 - 03/2020

• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

• Managed office phone lines by checking voicemail, returning calls and directing messages to team members

• Conducted patient intake interviews to collect medical information and insurance details.

• Informed patients of financial responsibilities prior to rendering services. Greeted each patient pleasantly and offered a desk sheet for easy sign-in. Processed patient payments and scanned identification and insurance cards. Taco Bell

New Britain, CT

Crew Member

10/2018 – 12/2018

Loan Care

Virginia Beach, VA

Bilingual Customer Service Representative

9/2016-7/2018

Taco Bell

Virginia Beach, VA

Shift Manager

4/2015 – 11/2017

EDUCATION/TRAINING

Medical Assistant

Branford Hall Career Institute

6/2010

GED

10/2007

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