Operations & Customer Service Specialist
Resume:
SAMANTHA
CORNETT
CONTACT
*****************@*****.***
linkedin.com/in/samantha70
TECHNICAL SKILLS
™ CRM software
= Shipping and Receiving
= Remote chat messaging
= Process improvement
= Inventory management
"Microsoft Office expertise
SOFT SKILLS
™ Relationship builder
= Skilled problem solver
= Multitasking and prioritization
= Adaptability and flexibility
= Inventory management
™ Teamwork and collaboration
EDUCATION
ASSOCIATE OF ARTS
Tarrant County College
35 Credit Hours
PROFILE
Dedicated Customer Service professional with knowledge of
service delivery and proven multitasking and problem-solving
abilities. Committed to ensuring customer satisfaction by
providing exceptional service and unmatched support. Eager to
contribute to team success while fostering professional growth
with a positive attitude and driven by continuous learning.
EXPERIENCE
CUSTOMER OPERATIONS SPECIALIST
Shelton’s Essentials
Sep 2020 - Current
e Delivered exceptional customer service by promptly addressing needs,
resolving issues, and providing tailored recommendations to enhance
satisfaction.
@ Managed order fulfillment, including pulling, packaging, labeling, and
shipping, ensuring accuracy and timely delivery while consistently
exceeding productivity goals.
e Educated customers on billing, payment processing, and policies while
ensuring follow-ups on resolved issues to maintain service excellence.
SERVICE DISPATCHER
A#1 Air
May 2018 - Aug 2020
Coordinated dispatch operations by managing driver schedules,
monitoring GPS systems, and optimizing routes to ensure timely and
efficient delivery of goods and services.
@ Maintained effective communication with drivers, technicians, and
customers, resolving inquiries and addressing concerns promptly to
enhance service satisfaction.
Utilized multi-line phone systems and software tools for data entry,
record-keeping, and coordinating logistics, while applying knowledge
of HVAC systems to support operations.
VOCATIONAL OFFICE SUPERVISOR
Cenikor Foundation
Oct 2014 — Apr 2018
Supervised daily operations of vocational programs, ensuring
adherence to organizational standards and regulations while
managing staff performance and resources.
Developed and implemented training programs to enhance employee
skills, monitor progress, and provide feedback to ensure alignment
with vocational goals.
Streamlined program processes to improve efficiency, fostered
community partnerships for participant development, and achieved
consistent program success.
Contact this candidate