IT Support Technician with A+ Certification

Holley Capps

Houston, TX

281-***-**** *************@*****.***

Professional Summary

CompTIA A+ certified IT Support Technician with experience supporting Windows, Mac, and Chrome OS environments in a large educational setting. Skilled in hardware and software troubleshooting, device imaging, and technical support for staff and students. Known for strong organization, attention to detail, and delivering reliable technical solutions that support daily operations.

Technical Skills

Windows OS, Mac OS, Chrome OS

Microsoft Office 365 (Word, Excel, Outlook, Teams, PowerPoint)

Computer hardware installation and troubleshooting

Software installation and maintenance

Operating system imaging

Printer and peripheral support

Device inventory and asset management

Technical troubleshooting and help desk support

Customer service and communication

Certifications & Education

CompTIA A+ Certification

Issued December 2021

Bachelor of Science – Computer Science (In Progress, Estimated graduation 12/2025)

Western Governors University

Associate of Science – Computer Science (8/2024)

San Jacinto College – Pasadena, TX

Associate of Applied Science – Desktop support (5/2022)

San Jacinto College – Pasadena, TX

Professional Experience

Campus Support Technician II

Pasadena ISD – Technical Services Department

Oct 2021 – Present

Provide technical support for teachers, staff, and students in a large campus environment.

Maintain and troubleshoot Windows, Chrome, and Mac OS

Perform OS imaging, system resets, and device provisioning for new and reassigned devices.

Manage Chromebook power washing and enterprise enrollment to restore devices to operational status.

Install and maintain classroom technology, including printers, projectors, Smart interactive boards, and document cameras.

Track and manage device inventory to ensure accurate asset control.

Diagnose and resolve hardware, software, and connectivity issues to minimize classroom disruptions.

IT Support Intern

San Jacinto College – ITS Department

Jun 2021 – Sept 2021

Installed computers and peripheral devices across campus.

Assisted with troubleshooting hardware and software issues.

Updated operating systems, drivers, and installed required software.

Responded to support requests and helped resolve technical issues for staff.

Food Service Assistant Manager

Barbers Hill ISD

Aug 2013 – Oct 2021

Followed strict food safety and sanitation guidelines in a high-volume school environment.

Cross-trained across multiple roles, including kitchen operations and management support.

Developed strong teamwork and time management skills in a fast-paced setting.

Ophthalmic Technician

San Jacinto Regional Eye Center – Baytown, TX

Apr 2004 – Jul 2006

Assisted physicians during eye examinations and procedures.

Operated ophthalmic diagnostic equipment, including tonometry and visual field testing.

Measured lens prescriptions and corneal curvature for patient evaluations.

Worked directly with patients to ensure accurate testing and quality care.

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