Technical Support Specialist with 10 Years Experience

David Vasquez

*******************@*****.*** 210-***-**** San Antonio, TX

SUMMARY

Customer Service professional with 10 years of experience in technical support, seeking Customer Service Rep role. Expertise in managing high call volumes, resolving diverse technical issues, and utilizing ticketing systems for efficient customer interaction. Proven ability to collaborate effectively with teams to address and escalate customer inquiries. WORK EXPERIENCE

IBEX San Antonio, TX

Technical Support Representative May 2014 - Present

• Utilize ticketing systems to efficiently manage and process support actions and requests, ensuring timely resolution of technical issues.

• Resolve a diverse range of technical issues across multiple systems and applications for customers and end-users in various time zones, maintaining high satisfaction levels.

• Collaborate with supervisors to escalate and address complex customer inquiries or technical issues, facilitating effective solutions.

EDUCATION

Gage Park

High School Diploma, General Education

5411 S Rockwell St

May 1995

SKILLS

Data Recovery • Mac Systems • Software Diagnosis • TCP/Ip • Technical Support • Customer Service Expert • Technical Issues Analysis

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