IT Ops

Antonio Journie

*** ****** ***** ** ~ Mooresville, NC 28117

Cell: 704-***-****

E-mail: **************@*****.***

PROFESSIONAL OBJECTIVE

A results-driven IT Operations professional with 10+ years of experience supporting enterprise IBM z/OS environments. Recognized for deep technical expertise, a positive and collaborative demeanor, and strong communication skills. Demonstrates initiative, takes ownership of complex issues, and delegates effectively to drive successful outcomes. Brings dynamic leadership and team-oriented strengths, with the ability to engage and facilitate cross-functional teams across multiple platforms and organizational levels. Committed to proactive problem-solving and cross-team collaboration, with a proven track record of safeguarding, optimizing, and enhancing complex production environments.

PROFESSIONAL SUMMARY

IT Operations professional with 10+ years of experience specializing in IBM z/OS environments and enterprise- scale technical support. Highly skilled in managing the full lifecycle of production incidents—including mainframe batch processing failures, system performance issues, and complex network connectivity disruptions. Known for maintaining stability in mission-critical, zero-fail environments through strong problem-solving, proactive risk mitigation, and cross-team collaboration. Committed to operational excellence and security best practices, supported by a CompTIA Security+ certification and a proven track record of safeguarding and optimizing enterprise infrastructure.

CORE TECHNICAL SKILLS

Enterprise Systems & Mainframe Operations

Mainframe Administration: Proficient in IBM z/OS environments, utilizing SDSF for system monitoring and JCL for efficient batch processing management.

Security & Compliance: Managing user access and system integrity via RACF Security Administration. Mission-Critical Support: Executing high-stakes operations with a focus on procedural discipline and 24/7 uptime for critical infrastructure.

IT Operations & Infrastructure

Tier I–II Technical Support: Resolving complex hardware and software issues using ServiceNow and ITIL best practices for incident and problem management.

Systems Administration: Managing Active Directory objects, Windows Server environments, and VMware virtualization to ensure seamless network performance. Enterprise Networking: Configuring and troubleshooting TCP/IP, DNS, DHCP, and secure VPN connectivity for remote and on-site workforces.

Endpoint Management & User Experience

Hardware Lifecycle: Supporting full-spectrum endpoint hardware, including desktops, laptops, enterprise printers, and mobile devices (iOS/Android).

Remote Assistance: Delivering high-touch technical support to end-users via remote desktop tools and streamlined communication.

Operational Excellence: Leveraging a military background to maintain strict adherence to SOPs, ensuring accuracy in high-pressure environments.

PROFESSIONAL EXPERIENCE

IT Computer Operator / Technical Support Specialist 2016 ~ Present Great West Casualty South Sioux City, NE

System Reliability & Monitoring: Deliver comprehensive IT operations support for IBM z/OS mainframe and Windows infrastructure, ensuring 24/7 stability for mission-critical systems. Mainframe Workload Management: Manage complex batch processing cycles using SDSF; proactively monitoring job queues to ensure 100% successful completion of production schedules. Incident & Problem Resolution: Rapidly troubleshoot JCL failures and production bottlenecks, collaborating with cross-functional infrastructure and application teams to minimize downtime. Security Administration: Manage enterprise-level access control via RACF, including account verification, identity management, and complex user-access troubleshooting. ITIL Service Excellence: Document and track the full lifecycle of incidents and service requests within ServiceNow, adhering to strict ITIL frameworks for quality and compliance. Hybrid Support & Escalation: Act as a Tier 1–2 technical escalation point for after-hours outages, resolving high- priority issues involving VPN connectivity, drive mapping, and workstation configurations. Technical Support Specialist / Help Desk Analyst 2008 ~ 2016 Infrastructure & Technical Support

Multidisciplinary Troubleshooting: Resolved complex hardware, software, and network bottlenecks for diverse end- user groups, maintaining high first-call resolution (FCR) rates. Incident Lifecycle Management: Managed full-cycle Help Desk operations, prioritizing and resolving critical application support, peripheral connectivity, and identity management requests. Active Directory Administration: Streamlined user onboarding and security by managing Active Directory objects, group memberships, and granular system permissions. Remote Engineering & Support: Delivered seamless technical assistance via remote desktop tools, phone, and chat to maintain productivity for distributed and off-site workforces. Network Connectivity: Diagnosed and remediated connectivity hurdles, including VPN tunneling issues, Wi-Fi authentication, and LAN hardware failures.

Hardware Deployment & Integration: Orchestrated the installation and configuration of enterprise workstations, Cisco VoIP systems, and specialized Point-of-Sale (POS) terminals. Systems Lifecycle & Imaging: Standardized the employee onboarding experience by performing OS imaging, custom software deployments, and comprehensive workstation provisioning. United States Navy

Norfolk, VA

Operated and maintained complex integrated systems within a high-stakes, zero-fail environment. Responsible for the monitoring, troubleshooting, and emergency response for nuclear propulsion plant systems, ensuring 100% uptime and strict adherence to technical specifications and safety protocols. Key Accomplishments & Responsibilities:

• Monitored complex mechanical, electrical, and instrumentation systems supporting nuclear facility operations

• Executed detailed operational procedures and maintenance checklists to ensure safe system performance

• Diagnosed abnormal system readings and coordinated corrective actions with engineering teams

• Maintained detailed operational logs and compliance documentation

• Participated in emergency response drills and casualty control exercises CERTIFICATIONS

• CompTIA Security +

• Microsoft Certified Professional (MCP)

• Microsoft Certified Systems Administrator 2003 (MCSA)

• Microsoft Certified Systems Engineer 2003 (MCSE)

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