Telecommunications & Field Operations Expert

ANDRE SOLONE

Brooklyn, NY • 718-***-**** • *********@*****.***

PROFESSIONAL SUMMARY

Telecommunications & Technical Operations Professional with extensive experience in field operations, dispatch, telecom installation, customer support, and troubleshooting.

CORE SKILLS

• Telecom Installation & Troubleshooting

• Fiber/T1/DS3/DS0 Circuits

• Dispatch & Workforce Coordination

• Customer Service & Issue Resolution

• Router / CSU / DSU / Multiplexer Installation

• Circuit Testing & Diagnostics

• Safety & Quality Assurance

• Oracle & Workforce Management Systems

PROFESSIONAL EXPERIENCE

Field Operations Manager — Verizon

Dec 2017 – Present

• Supervise daily field operations including scheduling and service delivery.

• Ensure compliance with Verizon, OSHA, and NEC safety requirements.

• Oversee copper/fiber repair work and network maintenance.

• Coordinate with Engineering and Dispatch teams on service issues.

• Track productivity, KPIs, and job close-outs.

Dispatcher, Field Operations — Time Warner Cable

2015 – Present

• Support field tech activations and workflow coordination.

• Interpret workforce data to identify issues.

• Manage assignments, reschedules, and customer communications.

Cable Technician — TriWire Solutions

2011 – 2015

• Installed and repaired cable, internet, and phone services.

• Ensured compliance with quality and safety standards.

Finishing Technician — JW Aluminum

2010 – 2011

• Managed production data using Oracle systems.

Telecom Technician (Multiple Roles) — Verizon Business

1999 – 2009

• Installed and troubleshot fiber, T1, DS3, DS0, and POTS.

• Installed routers, multiplexers, DSL, and transport equipment.

• Performed circuit testing, fiber splicing, and facility maintenance.

Radioman Second Class — United States Navy

1989 – 1998

• Operated and maintained radio and SATCOM communication systems.

• Processed signals and trained new personnel.

EDUCATION

High School Diploma — John F. Kennedy High School

U.S. Navy Technical Training Courses

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