Dependable Office Leader with HR Focus

LA-TONIA EVANS

**** ***** *****, ******, ** ***** C: 251-***-**** *************@*****.***

Summary

Energetic and dependable office manager, bookkeeper, human resource professional with over 20 years of experience with exceptional customer service; skilled at working with a diverse group of people. Eager to bring strong administrative skills to a growing company in need of top-level support. Proficient at quickly learning new procedures and taking ownership of diverse projects.

Highlights

·Executive management support

·Customer Service Expert

·HR Strategy & Policy Development

·Talent Acquisition & Recruitment

·Employee Relations & Engagement

·Staffing and scheduling

·Organizational Development

·Accurate money management

Experience

CNC Catastrophe & National Claims Aug. 2021-Oct. 2025

RDL (Recruitment, Deployment, License) HR Associate- Mobile, AL

·Entered new hire information into HR systems, including applicant tracking system and employee databases to facilitate onboarding and ensure compliance with company policies and procedures.

·Maintained and updated employee rosters, ensuring accuracy of information related to staff members, adjusters contact details, licenses, and certifications.

·Collaborated with claim managers and development teams to define deployment requirements, establish deployment plans.

·Coordinated training programs and continuing education courses for adjusters, tracking attendance, and maintaining records to ensure compliance with licensing requirements.

Campaign Telemarketer July 2012-Mar. 2023

Call Center- Seasonal Position-Prichard, AL

·Make outbound calls to promote a certain candidate, political action committee and party’s goals.

·Compile data from telephone directories, electoral roll, and census data, as well as party information collected over decades from petitions, canvassing and email lists.

·Maintained an elevated level of contact and strong completion rates to connect with voters.

Assistant Manager May 2012-Jan 2019

Food for Less (Piggly Wiggly) – Eight Mile, AL

·Oversee the daily operations and schedules for over twenty cashiers.

·Recruiting and training staff, collaborating with vendors, ensuring that safety policies are implemented, solving customer complaints, and developing marketing campaigns.

·Managed hiring process, personal work schedules and attendance procedures

·Managed cash flow activities, including deposits and count the casher’s drawers to ensure there are no overages or shortages.

Office Manager July 2005-Sept 2011

Mutual Savings Life Insurance-Mobile, AL

·Supervising and monitoring the work of three administrative staffs; dealing with correspondence, complaints, and queries

·Implementing and maintaining procedures/office administrative systems

·Verify and track all project deadlines to facilitate smooth workflow and satisfy clients.

·Collect money, maintain records and handling policy renewals.

·Explain various insurance policies and help clients choose plans that suit them.

Education

Associates Degree, Account Tech 2004 Bishop State Community College-Mobile, AL

Associates Degree, Mathematics 1992 Faulkner State Community College-Bay Minette, AL

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