Operations and Data Entry Specialist with PII Security
Resume:
Taylor Punch
**** * ****** ** **** * Bellingham, WA 98225
*************@*****.***
Work Experience
May 2022 - November 2025 (relocated to Washington)
Bank of America, Infomart Dallas, TX – Operations Assistant
Keying in lockbox data for medical EOBs and correspondence to meet production goals of speed and accuracy
Handling sensitive customer PPI securely and to expanded client business rule standards
Assisting with new hire and sensitive client key training
June 2021 – May 2022
Iconma LLC for Bank of America, Infomart Dallas, TX – Data Entry Clerk
Keying in lockbox data for medical EOBs and correspondence to meet production goals of speed and accuracy
Preserving customer PPI securely and to individual client business rule standards
February 2021 – June 2021
RPC Group for Kofile Technologies, Inc., Dallas, TX – Document Processor
Collating, repairing, and preserving government documents from as late as the 1800s and keeping logs of all work
Dec 2020 – February 2021
Allstate Insurance, Irving, TX – Claim Processor Center Services Associate II (Working from Home)
Completing and processing tasks through the NextGen system to assist with daily claim progress
Listening to and transcribing voicemails for agents and coming up with further options to address them
Skilled use of Microsoft Excel to manage tracking tasks and responses to client inquiries
June 2020 – Dec 2020
Manpower Group for Allstate Insurance, Mesquite, TX – Data Entry (Working from Home)
Call center experience assisting with storm coverage aid for clients and other departments
Completing and processing tasks through the NextGen system to assist with daily claim progress
Listening to and transcribing voicemails for agents and coming up with further options to address them
Skilled use of Microsoft Excel to manage tracking tasks and responses to client inquiries
September 2018 - May 2020
First Floors Carpet One, Mesquite, TX – Data Entry
Coordination of communication between companies to collect and organize relevant information for installations
Processing house files with resource management software to create paperwork for home installs
Sorting and storing house files, diagrams, and standard requirements for future use in SharePoint
Software Skills
Microsoft Office Suite with proficiency in Excel, Word, Sharepoint, and Teams
RFMS resource management system, NextGen system, HLOP Data Entry and GWA Time Management Software
Education
August 2014 - May 2015
University of Louisiana at Lafayette, Lafayette, LA - Computer Science, 34 credits
August 2010 - May 2014
Erath High School, Erath, LA- High School Diploma, 3.8 GPA
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