Customer Service & Administrative Support Specialist

READING, US • ***********@*****.*** • 484-***-****

LORI BROSSMAN

PROFESSIONAL SUMMARY

Experienced customer service professional with a strong background in communication, data entry, and administrative support. Proven ability to resolve customer inquiries and maintain efficient office operations. EMPLOYMENT HISTORY

CUSTOMER SERVICE REPRESENTATIVE Aug 2025

Surburban Propane Temple

CUSTOMER SERVICE ASSISTANT Feb 2025 - Aug 2025

Innosource Reading

• Performed account maintenance, created notifications, and provided accurate responses to customer requests.

• Demonstrated strong written communication skills, ensuring clarity and correctness in all customer interactions. JANITOR Jul 2024 - Present

Enersys Reading

FRONT DESK RECEPTIONIST Jul 2023 - Oct 2024

JFC Reading

CLEANING SPECIALIST Aug 2021 - Jun 2023

Safe Berks Reading

RECEPTIONIST TECH Sep 2019 - Mar 2021

CSL Plasma Temple

Manage incoming phone calls, direct inquiries and resolving issues efficiently. Conduct credit and collection calls to ensure timely payments and maintain accurate account records. Set up new customer accounts by entering and verifying required information in company systems. Enter and process delivery orders with accuracy and attention to detail Resolved customer inquiries across multiple channels (phone, email, social media, fax/letters) with professionalism and effective communication.

Performed daily cleaning tasks, including vacuuming, dusting, trash removal, restroom sanitation, and floor care to maintain a safe and hygienic environment.

Used and maintained cleaning equipment and supplies effectively, ensuring proper usage of chemical cleaning agents. Followed written and verbal instructions to complete tasks efficiently and according to company standards. Greeted and checked in patients, managed registrations, and assisted with office navigation. Handled administrative tasks, including scanning documents, answering calls, and preparing patient packets. Provided customer service support, directing visitors and ensuring efficient office operations. Provided detailed cleaning and sanitization services for both residential and office spaces, ensuring a spotless and hygienic environment.

Operated cleaning equipment, managed supplies, and followed safety and sanitation protocols. Maintained organized and clutter-free spaces, enhancing cleanliness and overall presentation. Assisted donors through the screening process, including health history review, medical questions, and health screenings

(blood pressure, pulse, weight, temperature, and hematocrit/protein testing). Educated new donors on the donation process, safety protocols, and center policies while ensuring all questions were answered professionally.

Registered donors, recorded accurate data in the donor management system, and maintained compliance with SOPs, HSE, and OSHA regulations.

CALL CENTER OPERATOR Mar 2008 - Dec 2018

Advantage Telemessaging West Reading

SHIPPING CLERK Apr 2004 - Feb 2008

Power Packaging Reading

EDUCATION

DIPLOMA Aug 1986 - May 1990

Reading High School Reading

SKILLS

Computer Skills, Communication Skills, Customer Service, Telephone Skills, Knowledge of Fax, Call Centers, Data Entry Skills, Scheduling, Microsoft Office.

LANGUAGES

English (Native).

Managed a 30-line switchboard, answering and directing inbound calls for multiple clients with professionalism and efficiency.

Dispatched and patched calls to on-call personnel, scheduled appointments, and coordinated service requests for Enersys. Maintained accurate records of customer interactions, ensuring efficient issue resolution and follow-up. Performed data entry, updated on-call schedules, and supervised shift operations using Startel software. Managed driver check-ins/outs and scheduled order pickups, ensuring efficient operations. Entered and updated orders and inventory in AS400, ICS systems, and performed daily order reconciliation. Conducted cycle counts and supported data entry using Microsoft Office to maintain inventory accuracy.

Contact this candidate