Patient Services & Care Coordination Specialist

BRAYANNA NORWOOD

Brooklyn, NY • Phone: 917-***-**** • Email: ***********@*****.***

PROFESSIONAL SUMMARY

Patient Support & Home Care Coordination professional with 4+ years experience in patient-facing communication, call handling, scheduling, and care support across remote healthcare environments. Skilled in intake, documentation, multi-system navigation, problem resolution, and supporting families through care delivery with empathy and accuracy.

CORE SKILLS

Patient Services • Scheduling & Coverage • Patient Intake • Call Center Support • Documentation • EMR / Multi-System Navigation • Service Coordination • Verification • Remote Support • Customer Service • De-escalation • HIPAA Awareness • Weekend Availability • Fast-Paced Environments EXPERIENCE

Patient Services Coordinator — Remote (2025–Present) Remote Nursing Jobs — Part-Time, Saturday & Sunday

• Coordinate patient service requests, weekend appointment scheduling, and service follow-up.

• Perform intake, update patient records, verify information, and document interactions accurately.

• Handle inbound patient calls regarding services, registration, and support needs.

• Communicate with patients and families to arrange services and relay care instructions.

• Utilize multiple systems to manage requests, document status, and escalate cases when required.

• Demonstrate empathetic and professional communication while supporting families.

• Manage tasks in a fast-paced environment with high attention to detail. Home Care Coordinator / Care Support Representative — Remote (2023–2025)

• Scheduled patient visits and supported caregiver coverage across home care caseloads.

• Managed inbound calls regarding service changes, requests, coverage, and patient needs.

• Performed documentation, record updates, and intake support in agency systems.

• Assisted with continuity of care during caregiver call-outs by identifying replacement staff.

• Communicated with families and caregivers to ensure up-to-date care planning.

• Provided empathetic service while navigating sensitive patient situations. Customer Service Representative — Remote, GCS (2021–2023)

• Handled inbound/outbound calls and resolved customer service concerns.

• Updated records and documented customer interactions.

• Used multi-system workflows while assisting callers and de-escalating issues. Customer Service Representative — Remote, Conduent (2019–2021)

• Supported billing, account access, and service-related inquiries.

• Maintained documentation accuracy and compliance during call processing. Customer Service Associate — Stop & Star, Brooklyn NY (2023–Oct 2025)

• Assisted customers with purchases and resolved service concerns.

• Managed transactions and ensured a positive customer experience. EDUCATION

Urban Assembly High School — Brooklyn, NY

High School Diploma (2015)

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