Versatile Customer Service Specialist with 5+ Years Experience

KARFALA CAMARA Philadelphia, PA

Cell Phone: 929-***-**** Email: **********@*****.***

Objective

Customer service representative with over five years' experience in telephone and face-to-face customer service. Experience with sales, troubleshooting, tech support, and customer care. Knowledgeable with major customer service software, handling customer complaints, and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service role.

Education

Bronx Community College

● Associate Degree in Business Administration

● Minor: Marketing

Work Experience

Uber – Customer Service Representative (Hybrid)

New York, NY 05/2022 – 03/2025

● Assisted customers with inquiries related to orders, deliveries, and account issues.

● Provided real-time troubleshooting support and ensured timely resolution of concerns.

● Maintained a high standard of professionalism and customer satisfaction during interactions.

● Handled escalated customer complaints and provided effective solutions.

● Managed multiple communication channels including phone, chat, and email support. Customer Service Representative (Turbotax) – Remote Remote 02/2021 – 03/2022

● Assisted customers with tax-related software inquiries and troubleshooting.

● Provided step-by-step guidance through technical and product support.

● Handled sensitive financial information with discretion and professionalism.

● Resolved customer complaints efficiently and maintained customer satisfaction ratings.

● Delivered service through multiple channels including phone and online chat. Burlington Coat Factory – Sales Associate

New York, NY 07/2018 – 08/2020

● Greeted and assisted customers with purchases and inquiries.

● Maintained cleanliness of store and merchandise.

● Organized stock room and display floor merchandise.

● Assisted management with daily tasks.

C.S. Brown – Sales Representative

Bronx, NY 05/2015 – 12/2016

● Assisted customers in selecting products based on their needs and preferences.

● Provided detailed product information and promoted sales to meet targets.

● Handled customer inquiries and resolved complaints in a professional manner.

● Processed transactions accurately and maintained records of sales.

● Maintained a clean and organized sales floor to enhance customer experience. Skills

● Fluent in English and Mandarin

● Excellent interpersonal and communication skills

● Strong customer service and problem-solving abilities

● Proficient in Microsoft Word, social media platforms, and internet navigation

● Comfortable working independently or as part of a team

● Experienced in patrolling, report writing, customer service, and access systems

● Passionate about working with children and young adults

● Wide experience in security operations with over one year as a security officer

● Enjoys working with diverse populations and environments

● A+ Certification Knowledge (Technical Support and IT Fundamentals)

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