Administrative Office Coordinator with Customer Service Expertise
Resume:
ANGELA ZAMORA
Punta Gorda FL 33983
PROFESSIONAL SUMMARY
General Administration Office Coordinator offering expertise in general office duties such as greeting clients in person or on the phone, creating purchase orders, receiving purchase orders, contacting sales reps for pricing, availability and estimated time for deliveries. Tracking orders when needed to insured they are received in a timely fashion for projects. Create Job folders, work sheets print plans for projects to provide to installers. Filing, organizing and keeping the office organized.
SKILLS
Customer Service Appointment Scheduling Ordering/ Receiving Materials
Computer Knowledge Time Management Organizing & Filing
Detailed Oriented Problem Solving
EXPERIENCE
Commercial Department Office/Administration Coordinator January 2023 – Current
Manasota Flooring Inc, Palmetto FL
Greet clients, customers with a smile and friendly demeanor in person or on phone
Create file folders for projects paper and in computer
Place and receive orders as well as checking on stock, pricing, ETA
Review all bid request to determine if it requires or is asking for flooring materials
Submit bid proposals to General Contractors
Any other duties as needed
Administrative Coordinator, Pet Sitting January 2021 – August 2022
Elizabeth’s Loving Pet Care Palmetto FL
Contact clients to schedule meet and greets and services as required according to pet needs
Enter client information into Time to Pet and scheduling services
Manage schedule for employees
Ensure all contracts are signed, veterinary records are received and up to date for each pet, document if there are any medical needs so pet sitters are aware and provide care appropriately
Certificate Center Representative December 2017 – July 2020
Federated Mutual Insurance Company Indianapolis IN
Review submitted documentation for an insurance certificate
Create Certificate of Insurance for customers
Receive and answer phone calls from customers to issue r revise certificate so it meets the client’s request
Work with coworkers as a team and provide help where needed
Health Benefit Specilist July 2004 – December 2017
Federated Mutual Insurance Company Indianapolis IN
Provide good customer service, review and process medical, hospital claims in a timely manner, according to the insured’s health plan, re-review if requested, make adjustment if needed and contact customer with the status of their review
Provide health insurance benefits to the customer and advise if those services require precertification
Always provider quality and good customer service to our customers
Knowledge of ICD 9/ ICD 10 codes, R codes and CPT codes as well as UB 92 and HCPC 1500 forms
Patient Account Representative March 2002 – July 2004
The Indiana Heart Hospital Indianapolis IN
Register all incoming patients for inpatient, outpatient, emergency care services performed at the hospital
Obtain personal and medical insurance information
Schedule upcoming procedures requested from physician’s office
Contact insurance company to obtain health insurance benefits or precertification, run Medicare report and determine line of coverage
Provide a healthy, caring and trusting atmosphere to ensure patients are at ease and feel secure with their upcoming procedure
Knowledge of ICD9 codes, R codes and CPT codes as well as UB92 and HCPC 1500 forms
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