IT Systems Administrator & Help Desk Expert

David W. Philips, IT Systems Administrator

Pekin, 61554, 309-***-****, *********@*****.***

SUMMARY Dynamic IT Help Desk & Systems Administrator with over 15 years of comprehensive experience in systems engineering and administration. Proficient in deploying and managing Windows Servers, Active Directory, virtual environments, and multi-factor authentication. Proven track record of optimizing IT processes, highlighted by leading client projects that streamlined support responses and improved server management. Ready to leverage robust technical skills and a commitment to excellence to enhance operational efficiency and user satisfaction.

WORK EXPERIENCE

07/2022 – Present Small business Owner, Sunset Lanes Bowling Center Drove sales growth through innovative marketing strategies Engineered operational excellence in day-to-day management Oversaw and mentored a team of over 20 employees

Enhanced customer service experiences, fostering client loyalty Administered human resources functions and staff development 03/2019 – 02/2026 Sr. Systems Engineer, Xerox

Led client-facing projects, ensuring all needs were met both remotely and onsite

Collaborated with a team of engineers on various initiatives Trained new Systems Engineers, enhancing team capabilities Managed client tickets using Salesforce, streamlining support processes Implemented Duo Multi-Factor Authentication to enhance security Executed Windows Server Management across multiple versions from 2003 to 2025

Deployed, managed, and retired servers efficiently Administered ESXi across various versions for virtualization solutions Oversaw VMWare/vCenter for effective virtual server management Managed Active Directory to support organizational needs Administered certificate management and SAN solutions Handled DHCP and DNS configurations to optimize network performance Administered Group Policy Objects (GPOs) for consistent policy enforcement

Managed Citrix environments for remote access solutions Facilitated backups and restores using diverse tools Coordinated Windows Updates through WSUS for servers Managed mobile device configurations for both iPhones and Android devices

10/2015 – 03/2019 Systems Admin., Carle Hospital

Executed disaster recovery (DR) plans and data domain management Built and retired servers as per lifecycle management guidelines Utilized Remedy Ticketing System for IT service management and incident response

Oversaw vCenter environments for virtual server management Managed Active Directory for user and access control Conducted SAN management to ensure data availability Configured and maintained DHCP and DNS services

Administered Group Policy Objects (GPOs) for system standardization Managed Exchange Server 2010 and 2013 environments Handled Citrix configurations and operations

Executed backups and restores using Tivoli, Veeam, and Symantec solutions

Coordinated Windows Updates across all servers through WSUS Managed mobile phone setups for various devices

Provided Lync and Office Communicator support

Facilitated VDI support to enhance user experience Monitored server health and performance using Veeam One 10/2012 – 10/2015 IT Analyst II, Caterpillar East Peoria Engineered and deployed Windows Server 2008 to replace legacy 2003 servers

Retired end-of-life servers, improving efficiency and security Utilized vCenter for seamless management of virtual servers Employed vMotion to optimize resource allocation

Managed server migrations between clusters via OVF file exports Configured dynamic and static MAC addresses for network optimization Administered Active Directory for server integrations and organizational units Created host records and CNAMEs for enhanced DNS management Renamed and assigned IPs to new server deployments Removed obsolete servers from WSUS to streamline updates Documented and resolved server troubleshooting incidents using Remedy Applied Change Management procedures for server upgrades and resource adjustments

Generated monthly performance metrics and documentation for management

03/2008 – 10/2012 Systems Administrator, Greenstar Peoria Designed and documented a new data center layout

Implemented SAN and NAS environments for optimized data storage Virtualized infrastructure using VMware solutions

Installed and maintained Cisco Unified Personal Communicator systems Configured and maintained Cisco Call Manager and Telephones Managed Cisco Call Center setup and maintenance

Configured Barracuda Email Archiver for enhanced email retention Set up Barracuda Web Filter for internet security

Migrated Exchange Server 2003 to Exchange Server 2007, including public folders and shared mailboxes, ensuring data integrity Oversaw all Active Directory configurations and Group Policy implementations

Configured Blackberry Enterprise Server for mobile device management Deployed Symantec Antivirus Server with added spam removal functionalities

Managed WSUS duties for Windows updates across clients and servers Executed configuration duties for the Wolverine Firewall and network switches

Served as IT administrator for a variety of platforms and applications including Windows XP, Server 2000/2003, and Microsoft Office Performed differential and full backups using various solutions Facilitated web-based help desk applications for service requests, ensuring efficient support

Managed all workstation troubleshooting, including spyware and virus removal, application repairs, and hardware maintenance 07/2004 – 02/2008 Systems Administrator, Geometric America’s Peoria Served as IT Administrator for various Microsoft platforms including Windows NT, 2000, XP, and Server 2003

Designed comprehensive incremental, differential, and full backup systems for clients with Veritas Software

Managed a web-based Help Desk application for internal service requests Configured and maintained FTP applications, ensuring secure access and permissions for users

Handled comprehensive workstation troubleshooting, including spyware and virus removal

Executed software installations on servers and workstations, coordinating with engineering and accounting teams

Facilitated file migrations between servers to optimize storage and data accessibility

Configured DHCP and DNS services on multiple servers Migrated users and computers to an Active Directory environment with seamless transitions

Set up printer configurations on multiple servers to meet client needs Developed batch files for automated processes including login scripts and data management

Managed administrative transitions during domain changes due to corporate acquisitions

Established permissions and shares on new servers to facilitate client access to storage resources

Configured email systems in Outlook and managed backups across various versions

Serviced external clients including those in Romania and Florida through remote administration tools

HR Manager/Systems Administrator, Axis, Inc. Peoria Executed IT administrative duties across multiple Windows platforms including NT and 2003 Standard

Designed effective backup systems for clients using Veritas Software, ensuring data security

Implemented new server technologies, migrating all data from legacy systems

Managed license verifications and updates for antivirus and operating systems across the enterprise

Oversaw workstation troubleshooting, including spyware removal and application repairs

Installed and configured Symantec Corporate Anti-Virus, ensuring comprehensive coverage across systems

Executed complex configurations of TCP/IP for network adaptability Managed installations of engineering and accounting software on servers and workstations

Coordinated domain configurations and print server troubleshooting Configured email systems in Outlook, establishing reliable backup processes

Sourced and recruited candidates, overseeing the hiring process and employee onboarding

Managed employee benefits programs including insurance and 401(k) plans Lead Similar Parts Analyst, Axis, Inc. Caterpillar-Peoria Maintained and updated Access databases to support operational needs Developed two Access databases to enhance 6-Sigma project teams Created functional modules in Access using Visual Basic for improved data handling

Developed numerous complex queries to facilitate data analysis Assigned security roles and access functions within the databases Managed and maintained spreadsheets for effective information tracking Evaluated parts inventory to remove duplicates and ensure efficiency Utilized Lotus Notes for email communications and collaboration Recruiting Coordinator/IT Assistant, Axis, Inc. Peoria Developed and maintained spreadsheets for tracking and reporting Diagnosed and repaired workstation issues, enhancing operational continuity

Conducted daily, weekly, and monthly backups, ensuring data security Participated in candidate interviews to streamline the recruitment process EDUCATION

Midstate College

A.A., Computer Information Systems

Peoria

GPA: 3.90 / 4.0

11/2002 – 05/2004 Midstate College

B.S., Management Information Systems

Peoria

GPA: 3.94 / 4.0

SKILLS Microsoft Office All versions Lotus Notes

UltraVNC RDP

LogMeIn Windows NT

Windows 95 Windows 98

Windows 2000 Windows XP

Windows Vista Windows 7

Windows 8 Windows 10

Windows 11 Server 2003

Server 2008 Server 2012

Server 2016 Server 2019

Server 2022 Server 2025

Exchange Server 2000 Exchange Server 2003

Exchange Server 2007 Symantec Antivirus

McAffee Antivirus Norton Ghost

Software and Hardware

troubleshooting

Network design

Systems Administration Active Directory

DHCP DNS

Group Policy MFA

SSO NPS

Cisco Unified Call Manager Cisco Unified Personal

Communicator

Cisco Telephone Cisco Call Center

SharePoint Barracuda Email Archiver

Barracuda Web Filter Virtualization using vMWare

HyperV Nutanix

SAN NAS

team-based experience well-organized

diligent dedicated individual

analytical capabilities drive for quality

continued learning

CERTIFICATES Microsoft Certified Professional

Microsoft

02/2005

Microsoft Certified: Azure Fundamentals

Microsoft

07/2025

Nutanix NCS Multicloud Infrastructure Professional Nutanix

11/2025

Nutanix NCP Professional Multicloud Infrastructure 6.10 Nutanix

10/2025

Nutanix NCS Associate Services Core

Nutanix

10/2025

Nutanix Associate Multicloud Infrastructure

Nutanix

08/2025

Lenovo LENU123C Storage Sales Cert.

Lenovo

06/2025

16 Dell Certifications

Dell

08/2022

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