IT Professional and Army Veteran with 8 Years Experience

Anthony M Jefferson Baltimore, MD *****

Phone: 773-***-**** ************@*****.***

www.linkedin.com/in/anthonymjefferson

IT Professional/ Army Veteran

Information Technology professional with 8 years of experience and proven ability to develop, build and test systems that fulfill business objectives and requirements. Responsible for the configuration, maintenance, and reliable operation of business systems, servers, and networks. install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices. Troubleshoot complex hardware and software issues using company-provided diagnostic tools. Ensure compliance with organizational and regulatory standards. Adept at working in a fast paced environment with minimal supervision and staying up to date with changes as a result of emerging technologies(Azure, AWS).

Technical Experience

Certifications: Comptia Security +. Comptia CYSA

Operating Systems: MS Server 2016 & 2019, Windows 8,10 & 11, Chrome OS, IOS, MacOS, Linux, iPhone

Applications: MS Office 2019 & 2024, Microsoft 365, VMware vSphere Hypervisor, Microsoft Defender Antivirus, Group Policy Editor, Scap Compliance Checker, RDP,MDT Management/Monitoring Software: WSUS, MECM (SCCM, Intune), Identity Management: Microsoft Active Directory, LDAP, ARS Call Tracking Tools: Remedy, HP Service Manager, ServiceNow Networking: TCP/IP, DNS. DHCP

Professional Experience

Ovation Workplace Services Hunt Valley, MD 6/2025 – 8/2025 Desktop Support Specialist (McCormick Headquarters) Perform regular system updates, patches, and upgrades. Monitor system performance and troubleshoot issues. Deploy and manage enterprise software and services. Install and configure operating systems Assist in troubleshooting advanced technical issues within the network. Escalate complex issues appropriately while maintaining ownership of the ticket. Experience with AV and boardroom support, including setting up projectors, displays, microphones, and conference call systems, as well as troubleshooting audio and video connectivity issues. Provides updates, status, and completion information to IT manager and/or users, via voice mail, e-mail or in-person communication

Belcan – Prime Arlington, Virginia 7/2023 – 1/2024 System Administrator (Foreign Service Institute)

Provide first and second-level support to end-users for hardware, software, and network-related issues. Unpacks, sets up, tests and installs all new equipment. Properly escalates critical issues to other local-team members. Properly logs all requests, issues and their resolutions. Maintain system documentation and procedures. Utilize ticketing system to manage tickets. Process computer equipment for disposal. Assist in setting up presentation devices and video conferencing units. Documents, logs and tracks all information relating to customer problems in the ticketing system. Manage user accounts, permissions, and access rights in various systems. Install, configure, and update software applications and operating systems. Anthony M Jefferson Baltimore, MD 21202

Phone: 773-***-**** ************@*****.***

www.linkedin.com/in/anthonymjefferson

Abacus Technology – Prime Aberdeen, MD 4/2021 – 3/2023 System Administrator/Qualified Associate (Aberdeen Proving Grounds) Responsible for monitoring and maintaining servers for the APG-Garrison police and fire stations. Performing monthly/quarterly STIGs for computer servers and systems. Implement and manage backup solutions. Manage firewalls, antivirus, and endpoint security tools. Updating internal IAVM Reports. Manage network services (DNS, DHCP, VPN). Set up servers, storage, and virtualization platforms. Assist tier 1 Service Desk with answering user calls.

Sub- Abbtech Prime- Perspecta Baltimore, MD 1/2020 – 4/2021 North Atlantic District Windows Systems Administrator (Army Core of Engineers-Baltimore) Created and manage user accounts and permissions. Primary (POC) for the enterprise operations support teams. Assisted local and remote field operations personnel by providing technical expertise when implementations are required. Regularly checked VMware vSphere to ensure all VM servers are running. Performed backup/restore verification on backup system for physical and virtual machines. Coordinated with the district IT Chief & Ops Officer to maintain best practices on permissions and organization of district shares. Replace defective network equipment. Completes new hire set-up and in training users on new software and hardware

Unisys- Prime Arlington, VA 8/2019 – 1/2020

Jr System Administrator (Facilities Services Directorate) Provide on-call support by identifying, researching and resolving technical problems received. Created, reset

& unlocked user accounts with Active directory user and Computers. Created and maintained system images via sccm and mdt for different team sections based on their hardware/software and network configurations. Monitored and maintained server/ workstation security and maintenance updates. Created SOP documentation for new implementation of systems. Created backups of data files and maintained inventory of all desktops, laptops, servers, monitors, etc.

SAWTST LLC – Prime Arlington, VA 9/2018 – 8/2019 Computer Support Specialist

Install operating system patches, upgrades etc. via SCCM Software Center. Provide remote support services for telework/home users. Assists in VTC support. Manage user relocation requests. Provide tier 2 support. Assist with physical inventory as needed. Assist all new army G-4 users in their initial request for network access and administration account. Configured VDI devices with correct IP settings allowing users easy to access login. Updated VDI device images when needed. Configure new system to comply with system security policies. Consulted individuals and groups on computer equipment needs and recommended upgrade options.

Education

Devry University - Online (60 credits) 03/2025 – (Grad expected 6/2026) Anthony M Jefferson Baltimore, MD 21202

Phone: 773-***-**** ************@*****.***

www.linkedin.com/in/anthonymjefferson

Computer Information and Networking (Associates)

Percy L Julian H.S 09/2004-06/2008

Advanced Electronics

Contact this candidate