Senior Technical Writer and Trainer in IT/Aerospace Projects

JOHN L. HOH, JR.

Rock Falls, IL ***** 262-***-**** ********@*****.*** LinkedIn

TECHNICAL WRITER/TRAINER/PROJECT MANAGEMENT

Experienced Technical Writer with a strong track record in developing comprehensive manuals, digital workflow documentation, and system processes. Proven ability in collaborating with SMEs and cross-functional teams to ensure clear, up-to-date technical documentation and release notes. Demonstrated expertise in transforming complex data into actionable guides and training resources across electronics, aerospace, and IT systems.

SKILLS

• Markup Languages: XML, SGML, HTML

• Business And Communication: Relationship Building

• Writing And Training: Word Processing, Training and Development

• Windows Software: ArborText (with eCLS and Raytheon), FrameMaker, Quark Xpress, XMetaL, PageMaker, Provisioning Manager, IBM Rational DOORS, WordPerfect for Windows, OpenOffice Suite, MS Office Suite, Word for Windows, Interleaf/Quicksilver, PowerPoint, MS Visio, Adobe RoboHelp, Adobe Photoshop, Adobe Illustrator, CorelDraw, EZTop Cad, Snag-It, MicroGraphix, Agile, CVS, TeamSite, Lotus cc:Mail, In Touch, Image Stream, HiJaak Pro, Notepad++, Paint Shop Pro

• Macintosh Software: FrameMaker, PageMaker, Word for Macintosh, MacWrite, InDesign, TeamSite, HP Autonomy, Adobe Photo- shop, Adobe Illustrator, Eudora, CadMover, Inverter Pro

• Miscellaneous OS: WordStar (MS-DOS), LocoScript (CP/M)

• Working Knowledge: HTML, SGML, XML (both DITA and S1000D), provisioning using S2000M, knowledge of EDI methods and protocols

PROFESSIONAL BACKGROUND

RCM TECHNOLOGIES AEROSPACE & DEFENSE May 2023 - Aug 2025 Senior Technical Writer Westerly, Rhode Island

Developed comprehensive data modules for the Virgin Galactic Aircraft Maintenance Manual, converting SGML and QuickSilver files into S1000D XML data modules to support accurate digital information management.

• Captured and integrated multimedia elements such as video and Bills of Material to create data modules for controlling spaceship cable systems, contributing to actionable user manuals.

• Designed and implemented review and tracking tools for SGML-to-S1000D and QuickSilver-to-S1000D conversion projects, ensuring consistency in workflow documentation.

• Engineered a parsing tool to organize steps across 39 unique data module configurations, facilitating clear documentation of complex system workflows.

• Created detailed checklists to verify that documentation met MIL-STD requirements, incorporating pass/fail/NA criteria to maintain high standards in technical documentation.

LAKESIDE EQUIPMENT CORP Aug 2020 - May 2023

Senior Technical Writer Bartlett, Illinois

Authored and maintained operator and maintenance manuals for wastewater treatment equipment, transforming technical engineering language into user-friendly documentation.

• Revised process and procedure documents to ensure clarity and ease of use, supporting the development of training resources and onboarding guides.

• Managed an online documentation database, ensuring digital storage and up-to-date release notes that detailed equipment updates and maintenance guidelines.

WOODWARD MPC INC May 2020 - Aug 2020

Contract Technical Writer Niles, Illinois

Create Component Maintenance Manual (CMM) for fighter jet component. Create and edit Component Maintenance Manuals (CMMs) for client aerospace project. WOODWARD INC Aug 2016 - Apr 2020

Technical Writer (Contract-to-hire) Loves Park, Illinois Create and edit Component Maintenance Manuals (CMMs), Temporary Revisions (TRs) for aircraft fuel systems. Perform extraneous duties to assist the department. Used XMetaL, Arbortext, and CVS.

•Wrote over 600 Temporary Revisions to facilitate service of units and keep turn-around time down.

•Part of team to streamline the CMM creation process.

•Updated processes.

Trained new staff.

AEROTEK SERVICES for DSM Aug 2014 - Jan 2015

Contract Scientific Technical Writer Milwaukee, Wisconsin Document new processes, procedures, and verifications due to facility upgrades and product transfer. Document new processes. AEROTEK SERVICES for DSM Apr 2016 - Jul 2016

Contract Scientific Technical Writer Milwaukee, Wisconsin Responsible to document new processes, procedures, and verifications due to facility upgrades and product transfer. Managed team to document new processes.

TECHNIPOWER for NORDCO Apr 2015 - Apr 2016

Contract Technical Writer Roswell, Georgia

Research and write service manuals for railroad maintenance equipment. These manuals did not previously exist. Use Subject Matter Experts (SMEs), schematics to define troubleshooting, parts replacement processes. EDUCATED SOLUTIONS CORPORATION for DUNCAN SOLUTIONS Feb 2015 - Apr 2015 Contract Technical Writer Milwaukee, Wisconsin

Research and write process and procedure documents for internal workflow efficiency. These documents did not exist in any form and I had to interview many people to develop the procedures and processes. JUDGE STAFFING for ROCKWELL AUTOMATION Apr 2014 – July 2014 Contract Technical Writer (Information Developer) West Shohocken, Pennsylvania Responsible in assisting with web site content migration onto new platform. Update manuals as needed. GENESIS 10 for GE HEALTHCARE Aug 2006 - Apr 2008

Contract Technical Writer Milwaukee, Wisconsin

Responsible for developing and writing service material for client company in medical field. Assisted in process documentation. Assisted in developing term dictionary pertinent to the interventional cardiology field.

• Developed sections on heart anatomy, physiology, pathology, heart treatment spaces in the hospital, and heart procedures.

• Developed and maintained FrameMaker template for materials, including hypertexts internally within documents as well as to external sites for an interactive reference material.

• Managed the development of processes for FDA systems remediation.

• Helped with development of service library for new X-ray model.

• Learned InterLeaf/QuickSilver application "on the fly" on a two month assignment with X-ray.

• Helped with development of service library for new MRI model in XML. GENESIS 10 for GE HEALTHCARE Apr 2013 - Mar 2014

Contract Technical Writer Milwaukee, Wisconsin

Developed service, installation, and Field Replaceable Unit (FRU) material for new PET/MR.

• Developing processes for emerging modality.

• Helped with development of service library for new PET/MR model in XML. SALEM LUTHERAN CHURCH Jun 2012 - Oct 2013

Office Manager & IT Administrator Milwaukee, Wisconsin Responsible for running church office, developing promotional pieces for events and ministries, coordinating and organizing special events throughout the year, writing grant proposals. As a volunteer member teach Bible class, head Education and Evangelism committee.

•Managed church office.

•Developed processes for office efficiency.

•Began work on fund raising and grant writing endeavors (on-going) APPLUS AUTOLOGIC INC Apr 2011 - Apr 2012

Senior Technical Writer Sussex, Wisconsin

Responsible for documenting user and service documentation, included parts lists, for automotive emission test equipment.

•Managed all documentation efforts of small company.

•Led efforts to create processes and procedures for a growing company.

•Created template and standards for all documents going to end user.

•Drive implementation of requirements and specification documents for internal use. ASTRONAUTICS CORPORATION OF AMERICA Apr 2008 - Apr 2011 Senior Technical Writer Milwaukee, Wisconsin

Led team in researching, recommending, and installing content management system for the implementation of system for creation of user content in XML. Research and create documentation for aviation navigation systems. Trained in XML S1000D and Simplified Technical English. Create work instructions to streamline and make processes consistent.

•Managed S1000D documentation team.

•Led efforts to supply EDI messages for S2000M provisioning.

•Led implementation of S1000D tools and training.

•Develop content in S1000D XML.

•Independently learned about Provisioning and the intricacies involved.

•Created service training for Brazilian air force C-17 avionics upgrades. CRITICARE SYSTEMS INC Aug 2002 - Jun 2006

Manager of Customer Documentation (Contract-to-Hire) Waukesha, Wisconsin Responsible for overseeing all customer-oriented literature related to patient monitoring equipment and anesthesia agent monitors, in- cluding user and service manuals, sell sheets, product labels, and proof-reading the web site and corporate communications. Responsible for co-ordination of translations.

•Assisted in developing and maintaining glossaries and in-country review contacts for European languages.

•Manage, organize translations of user documentation.

•Developed tracking system to track the development of over 120 labels for use with OEM client product.

•Developed template for creation of user and service manuals that cut development time by one-third. GE MEDICAL SYSTEMS INFORMATION TECHNOLOGIES Sep 1997 - May 2002 Senior Technical Writer Milwaukee, Wisconsin

Responsible for researching and writing service manuals for medical (hospital) monitoring equipment. Target audience of manuals were users, installers, and service personnel. Macintosh and PC environment.

• Managed team to map department processes to make processes more streamlined and efficient.

• Designed database to track manuals and the product cycles the manuals correspond to.

• Assisted in VCP initiative to publish service manuals on CD rather than paper and cut production costs 60%.

• Became expert in OEM product that I documented and was able to assist team in developing training, marketing material. Included translation of engineering documentation and test procedures from Hebrew. NORTHERN TECHNICAL SERVICES for CG BRETTING May 1996 - Sep 1996 Contract Technical Writer Milwaukee, Wisconsin

Responsible for researching and writing user and service literature and parts manuals for mechanical napkin folders (paper converting). Responsible for all new illustrations.

•Managed format and templates committee.

•Completed over 20 manuals in a four (4) month assignment.

•Helped develop database to aid in development of future manuals.

•Edited peer documents, aided in redesigning format of manuals for ease of use by customer. BEST POWER (UNIT OF GENERAL SIGNAL) Jan 1995 - Jan 1996 Technical Writer Necedah, Wisconsin

Responsible for researching and writing service literature for Uninterruptible Power Systems (UPS) and emergency lighting products. Responsible for all new illustrations.

• Aided in development of service intranet giving factory service technician up-to-date information in a user-friendly format.

• Assisted the development of service manuals for a savings to the company of $50,000 per manual.

• Successfully researched, tested, and documented service procedures for retrofit design for current and future customers.

• Developed OEM manual under deadline for a major client with little prior knowledge of the product with the result that the client chose the product for a multi-million dollar sale.

DUAL-LITE (UNIT OF GENERAL SIGNAL) Mar 1996 - May 1996 Contract Technical Writer Necedah, Wisconsin

Responsible for researching and writing service literature for emergency lighting products. Responsible for all new illustrations.

• Major revisions to four service manuals for Uninterruptible Power Systems (UPS) based on feedback from service technicians. Manuals greatly increased troubleshooting proficiency of field technicians.

• Aided in development of service intranet giving factory service technician up-to-date information in a user-friendly format.

• Assisted the development of service manuals for a savings to the company of $50,000 per manual.

• Successfully researched, tested, and documented service procedures for retrofit design for current and future customers.

• Developed OEM manual under deadline for a major client with little prior knowledge of the product with the result that the client chose the product for a multi-million dollar sale.

• Completed contract projects and additional work not covered under original Dual-Lite contract under deadline. BEST POWER (UNIT OF GENERAL SIGNAL) Sep 1996 - Sep 1997 Senior Technical Writer Necedah, Wisconsin

Responsible for researching and writing service literature for Uninterruptible Power Systems (UPS) and emergency lighting products. Responsible for all new illustrations.

• Major revisions to four service manuals for Uninterruptible Power Systems (UPS) based on feedback from service technicians. Manuals greatly increased troubleshooting proficiency of field technicians.

• Aided in development of service intranet giving factory service technician up-to-date information in a user-friendly format.

• Successfully researched, tested, and documented service procedures for retrofit design for current and future customers.

• Completed contract projects and additional work not covered under original Dual-Lite contract under deadline. EDUCATION

BETHANY EVANGELICAL LUTHERAN SEMIARY, Mankato, Minnesota 1992 - 1993 Theology and pastoral ministry

•Coursework: English, Greek, Hebrew, Aramaic, Public Speaking, Adult Training WISCONSIN LUTHERAN SEMINARY, Mequon, Wisconsin 1986 - 1989 Theology and pastoral ministry

• Coursework: English, Greek, Hebrew, Aramaic, Public Speaking, Adult Training NORTHWESTERN COLLEGE, Watertown, Wisconsin 1981-1986 B.A., Communications

•Achievements: Dr. Ott Award for writing excellence

•Coursework: writing, foreign languages (Latin, German, Greek, Hebrew) CERTIFICATION

•MAVIS AND MOORE seminar on desktop publishing, September 1995.

•System theory of operations, servicing of ferro-resonant transformer-based systems and electronics, April 1995.

•System theory of operation, UL guidelines, servicing of emergency lighting systems, June 1995 and April 1996.

•FrameMaker training through Enpro in Milwaukee, October 1997.

•Adobe Photoshop training through MacTraining Enterprises in Milwaukee, February 1998.

•Six Sigma training through GE Medical Systems, 2011.

•Introduction to Anatomy, Physiology, and Pathology of the Heart, GE Healthcare CBT, March 2007.

•Introduction to PACS, X-ray, Cath/EP Lab, and CT systems, GE Healthcare CBT, March 2007.

•X-ray theory and operation, GE Healthcare CBT, July 2007.

•Radiation and hazard safety training, GE Healthcare CBT, July 2007.

•MRI theory and operation, safety training, GE Healthcare CBT, October 2007.

•Quality Design training, March 2008.

•Simplified Technical English, November 2008 (Smart Communications).

•XML S1000D, December 2008 (Raytheon).

•S2000M Provisioning, July 2010 (PTI).

•Training in MR and PET systems, safety, and processes, April 2013 (GE Healthcare).

•Training in TeamSite and Autonomy, April 2014 (Rockwell Automation)

•Training in InDesign, May 2014 (Rockwell Automation)

•Theory and Troubleshooting of Hydraulics, June 2015 (Price Engineering)

•Introduction to PTC Cleo CAD, August 2015 (PTC)

•Intellectual Property protection, 2019

•Lean and Kaisen, 2019

PRESENTATIONS

• Researching and Writing on Captain Walker (panel discussion).Walker Family Reunion, Sheboygan, WI, June 2000

• Using the S1000D Standard.Society of Technical Communicators (STC), Milwaukee chapter, May 12, 2009

• Using Simplified Technical English (STE).Society of Technical Communicators (STC), Milwaukee chapter, March 10, 2010

• Lessons for Life from "The Last Lecture" (multi-week series).Salem Lutheran Church, Milwaukee, WI, 2011

• Presentations on Captain Walker, "The Man with the Branded Hand".National Abolitionist Hall of Fame (NAHOF), Peterboro, NY, October 2013, October 2014

• Using Print-On-Demand Technology in Church and School.WELSTech Conference, Waukesha, WI, July 2015

• The Proper Use of Reuse in XML.Society of Technical Communicators (STC), Milwaukee chapter, May 25, 2016

• Guest on the “Business Insider Round Table Podcast” on the topic “The Leadership Risk No One Sees Until it Breaks Everything”. The focus is on Work Instruction documentation for churches and non-profits. January 7, 2026

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