Customer Service Specialist with Data Entry Expertise

Isabel Contreras

Waco, TX *****

Email: ****************.**@*****.***

Phone: 254-***-****

Professional Summary

Dedicated Customer Service Representative with extensive experience in call centers, data entry, and administrative support. Strong communicator and problem solver who enjoys helping others, working in team-oriented environments, and contributing to company growth. Authorized to work in the U.S. for any employer.

Work Experience

Customer Service Representative

GSG Talent Solutions - Waco, TX ( April 2024-Present )

- Managed customer inquiries and resolved issues efficiently using active listening and empathy skills

- Escalated complex customer issues to appropriate departments, ensuring timely resolution

- Maintained accurate patient records and ensured compliance with HIPAA regulations

- Processed payments and performed bank reconciliations with attention to detail

- Utilized electronic health records (EHR) systems for document management and data compliance

- Scheduled events and appointments, supporting healthcare administration and office operations

- Provided technical troubleshooting support to customers, improving satisfaction

- Built strong customer relationships through effective communication and interpersonal skills

Customer Service Representative

DHS FEMA – Waco, TX

November 2022 – April 2023

Completed registration intake for disaster assistance applicants.

Assisted applicants with completing applications and checking case status. Data Entry Clerk

Internal Revenue Service – Austin, TX

March 2022 – October 2022

Entered 75–100+ documents daily, focusing on 1095 forms.

Maintained accuracy while processing large volumes of sensitive data. Customer Service Representative

RDI – Waco, TX

January 2022 – March 2022

Provided customer support via phone and assisted with account updates.

Explained products, benefits, and created customer appointments. Customer Service Representative

Empereon Call Center – Waco, TX

April 2020 – January 2022

Assisted customers with account changes and scheduling.

Scheduled reservations and maintained accurate customer account information.

Explained products and services clearly and professionally. New Business Development / Underwriting Support

American Income Life Insurance Company – Waco, TX

October 2014 – September 2019

Verified policies before distribution.

Assisted with underwriting evaluations and document processing. Education

Some College Coursework — Criminal Justice

McLennan Community College – Waco, TX

High School Diploma or GED

Skills

Call Center (7+ years)

Data Entry (10+ years)

Typing & Ten-Key by Touch

Microsoft Office

Accounts Payable & Receivable

Payroll

Insurance Verification

Human Resources Support

Medical Claims & Billing

Medical Reception & Scheduling

Recruiting

Underwriting Support

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