Resident Registration Clerk - Emergency Medicine Support

KAMAL DOLE

***** *** *** ****** ** V*W *P* – PH – 778-***-****.

************@*****.***

Work Email: ********.****@************.**

EDUCATION

Bachelors of Arts Sept 2002 - Mar 2005

Guru Nanak Dev University (India)

Hospital Support Specialist Diploma June 2018 -June2019

Stenberg College

WORK EXPERIENCE

PROVIDENCE HEALTH CARE

Registration Clerk (EMERGENCY) SURREY MEMORIAL, VANCOUVER GENERAL AND DELTA HOSPITAL Non 2019- Present

Interviewed patients, relatives and/or family to obtain registration information, such as relevant personal and demographic information and responsibility for payment, and registers patient in the computerized admission/discharge/transfer system.

Completed and printed registration forms related to the documentation of patients and forwards this information to appropriate departments. Prepares and applies identity bands to patients.

Accesses Health Net as required to determine the patient's healthcare number (PHN) or assigns a new PHN if required. Searches other databases as required.

Receives payments for non-resident and self-pay charges and medical/surgical supplies; issues receipts; explains hospital policy regarding deposits and room differentials.

Identifies available bed booking options by reviewing patient information, reviewing and maintaining list of available beds and comparing patient information to available beds. If requested, provides available bed options to appropriate clinical staff.

Responds to patient and visitor requests for information and directions in accordance with department standards.

Receives and records patient valuables for safekeeping.

Escorts patients or arranges to have patients escorted to nursing units/treatment areas when needed.

Follows established quality assurance procedures by reviewing and editing patient data; produces audit reports as requested.

Performs related admitting clerical duties such as answering phones, giving directions and photocopying and distributing various documents.

Health Records Clerk – Vancouver General Hospital

Retrieves patient records according to established policies and procedures, and maintains and updates records utilizing computerized record location systems.

Performs record processing functions related to patient records by performing duties such as: assembly, identifying, verifying and correcting patient information utilizing the computerized Admission, Discharge Transfer and/or Electronic Health Record System, checking for discharges and/or previous admissions, processing patient folders and documents, merging duplicate files, making up folders, photocopying, and printing chart labels, and filing as required.

Responds to requests by locating patient charts and delivering records. Refers unusual requests to the Manager/Coordinator and/or designate.

Performs clerical duties, as applicable, related to the electronic records scanning process by performing duties such as picking up charts from unit(s), prepping for scanning, scanning, indexing within the computerized scanning application and verifies accuracy.

Answers inquiries related to the release of patient information for urgent continuity of care by performing duties such as receiving request and releasing in accordance with established procedures.

Performs reception duties by methods such as answering telephone, transferring to appropriate personnel, taking messages, directing visitors, and providing routine information.

Balances census according to established procedures.

KIWANIS CARE CENTRE Oct 2017 – June 2019

Dietary Aid

Reviewed patients' dietary requirements and preferences and discussing them with Dieticians to develop healthy menus and nutritional care plans.

Prepared individual dietary menus based on patients' medical conditions, physical health, preferences, and distastes.

Inspected special diet trays to ensure they comply with the dietary restrictions.

Monitored patients' eating habits and reporting problems with swallowing, chewing, or loss of appetite.

Counseled and educated patients and their families on proper nutrition.

Maintained current knowledge of recent health food trends and cooking techniques.

Recorded information of the patient by making journal entries; notifying supervisor of any unusual or changing conditions

Conferred with patients in order to get a good idea about their food likes and dislikes

Prepared a menu for every patient depending on their medical condition, physical health, preferences and

PERSONAL STRENGTHS

Strong customer service, interpersonal and communication skills

Fluent in English, Punjabi & Hindi

Proven ability in understanding, implementing and presenting information in a team environment i.e. work, education and volunteer environment with colleagues and people of the public

Effectively communicates procedures with minimal supervision

Willing seeks responsibility beyond that which is assigned: able to set priorities with confidentiality and organized work that produces high volume

Diligent, hardworking and has stamina for any sorts of shift lengths

Quick to initiate suggestions to resolve difficulties before they become problems; excellent ability to diffuse intense situations

Exceptional planning, organizing and prioritizing workload

Understands the importance of employee confidentiality policies and procedures

REFERENCES AVAILABLE UPON REQUEST

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