Administrative Professional with 18+ Years Experience

ANDRIA R. VALENTINE

Mobile : 346-***-**** Email : *************@****.****

PROFESSIONAL SUMMARY AND SKILLS

Multi-faceted, efficient, and reliable professional with 10+ years of experience supporting executives, sales personnel, and managers to improve internal operations for large and small businesses. Deadline driven and demonstrated ability to work independently and communicate with people of diverse backgrounds. A dedication to expanding subject knowledge and workplace competencies through continuing research and training.

Data Analysis Proficiency in CRM applications Client Relations, Writing, Human Resources and Recruiting Tax Preparation Excellent Interpersonal, Phone, and Digital Communication Skills Positive and Professional Demeanor Problem Solving Ability to Prioritize and Multitask Growth Mindset Teamwork Ability to build Rapport Travel Advisor

Warehouse Retail Sales Warehouse Fulfillment

TECHNOLOGY

PRODUCTIVITY TOOLS: Canva, Photoshop, Excellent Computer Skills, Calendly, Service Now

COLLABORATION TOOLS: Slack, Zoom, Skype, GoToMeeting, Microsoft Teams, AI

*Able to quickly learn new technologies

PROFESSIONAL EXPERIENCE

Data Analysis

Generated detailed reports outlining the impact of grant funds on program outcomes. Maintained 97.9% accuracy rate during all program audits

Oversaw the compliance of the grant funded housing programs, ensuring adherence to federal, state and private grant regulations and requirements.

Maintained detailed and organized records of all programmatic grant related documentation and correspondence.

Monitored grant expenditures and activities to ensure compliance with grant terms and conditions.

Conducted internal audits and reviews to ensure compliance and identify areas for improvement.

Prepared and submitted accurate and timely programmatic reports to grantors maintaining 98 % accuracy monthly, quarterly and annual reporting requirements.

Collaborated with program managers and finance teams to provide assisted guidance on grant requirements and best practices.

Management

95% accuracy for annual, quarterly, and monthly program audits throughout entire grant year for over 8 years.

Built and managed relationships with over 100 donors and prospects as well as extensively researching prospects.

Recruited and managed 150 AmeriCorps members, interviewed, and screened potential volunteers through appropriate reference and security checks.

Handled public speaking engagements and represented the agency as requested to strengthen community ties; interacted in a positive and professional manner with both internal and external publics; served on internal and/or external committees as appropriate.

Developed, planned, and oversaw recruitment of AmeriCorps and non-AmeriCorps volunteers; recruited and lead 1200 volunteers for annual serve-a-thon and fundraiser to complete 200 community projects in one day.

Leadership

Assembled and lead a team of AmeriCorps volunteers for special projects and initiatives such as graduation, mid-and-end-of-year celebrations and community projects.

Performed outreach by cold-calling and communications materials, developed partnerships with 5 grassroots organizations, and secured $800,000 in funding for nonprofit organizations providing shelter to over 200 residents.

As a Residential Monitor working on domestic violence cases, conducted research, and interviewed clients to understand their needs and distribute resources as needed.

Advised customers on maintenance of software systems, troubleshooting, and coaching them when issues occur.

Handled and mediated conflict between residents, residents, and staff, including initiating conversations with family

members for additional counseling when needed.

Valentine

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Administrative

Maintain grant tracking systems for $6.2 million budgets for grant preparation, reporting and tracking.

Proficient computer skills with: Windows/Mac, Office Microsoft Word, Access, Excel, Power Point, Publisher, and Outlook, Word Perfect, CRM, Salesforce, Slack

Processed paperwork for all employee changes including but not limited to new hires, separations, salary adjustments, promotions, and relocations.

Prepared department reports and projects. Composed standard letters and memos; types a variety of correspondence and reports pertaining to the day-to-day operations.

Coordinated Travel arrangements to include researching and booking air, land, and water accommodation for over 100 customers.

WORK EXPERIENCE

Valentine’s Virtual Assistants VVAs Houston, TX

Owner 2018 – present

Radius Global Solutions Houston, TX

Outbound Sales Quick Books Capital 2024-present

Foundever/QuickBooks Online Houston, TX

Customer Service Agent/Remote 2023 – 2024

Intel Travel Del Rey, FL

Independent Travel Advisor 2015-2020

Staffmark/NeoGenomics Houston, TX

Office/Facilities Coordinator 2018 - 2023

Houston Area Women's Center Houston, TX

Grant Specialist – Residential 2007 – 2016

EDUCATION: UH SYSTEM DOWNTOWN Houston, TX

BS Interdisciplinary Studies

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