Global Sourcing, Purchasing, Customer-support

Shelley Jeter

Hixson, TN • 423-***-**** • *********@*****.***

LinkedIn Profile

CLIENT RELATIONS & STRATEGIC PARTNERSHIP LEADER

Bridging Creative Vision with Global Execution

Dynamic and results-driven professional with over 27 years of experience in the promotional products and branded merchandise industry. Expert at fostering high-value domestic and international partnerships, translating complex client needs into market-ready products, and managing the delicate balance between creative ideation and manufacturing reality. A dedicated customer advocate known for high-volume, multi-channel communication and a commitment to delivering excellence through every stage of the product lifecycle.

CORE COMPETENCIES

Relationship Management: Expert in domestic and international supplier qualification and long- term partnership development.

Consultative Sales Support: Partnering with sales and marketing teams to develop custom solutions and high-impact client presentations.

Client Advocacy & Communication: Managing high-volume email, chat, and phone correspondence to ensure seamless project updates. Strategic Sourcing: Negotiating pricing and contracts to achieve optimal margins while maintaining competitive pricing for the end-user.

Project Leadership: Managing concurrent complex projects from concept to delivery, ensuring all seasonal and launch deadlines are met.

Compliance & Quality Assurance: Ensuring all products meet rigorous safety standards, including CPSIA and Prop 65 requirements.

PROFESSIONAL EXPERIENCE

GOLD BOND INC. — Hixson, TN

Senior Global Sourcing, Purchasing & Product Development Leader March 1998 – February 2026

Strategic Client Solutions: Collaborated directly with our client, sales team and international vendor to translate client brand identities into high-quality physical merchandise, including apparel, drinkware, and tech accessories.

Partnership Liaison: Served as the primary point of contact between our client and international manufacturers, ensuring clear communication regarding specifications, branding accuracy, and production timelines.

Solution-Oriented Costing: Provided detailed costing analysis and sourcing strategies to support revenue growth and ensure clients received maximum value within budget. End-to-End Project Ownership: Led the entire lifecycle of custom products, from initial prototype testing and refinement to final delivery, ensuring total brand consistency. Logistics Excellence: Managed complex international trade documentation and coordinated with freight forwarders to guarantee on-time delivery for critical client events. Systems Innovation: Championed the implementation of Oracle NetSuite ERP to improve the transparency of purchase orders and shipment tracking for better internal and external reporting. Reliability & Trust: Managed complex project timelines (Time & Action calendars) to ensure 100% on-time delivery for seasonal launches and client deadlines TECHNICAL SKILLS & INDUSTRY KNOWLEDGE

Design & Presentation - Adobe Illustrator, Adobe Photoshop, Creative Concept Development Operations & Analysis - Oracle NetSuite ERP/CRM, Advanced Microsoft Excel (Costing & Data Analysis)

Industry Standards - ASI / PPAI Standards, Global Manufacturing Practices, International Trade Compliance, CPSIA

KEY STRENGTHS

Consultative Selling Support: Partnering with clients as a trusted advisor to recommend products and strategies that drive their specific revenue growth. Expectation Management: Setting realistic timelines and boundaries early in the process to ensure long-term trust and project success.

Proactive Problem Solving: Identifying potential supply chain or compliance risks before they reach the client and presenting pre-vetted alternatives. Client Advocacy: Representing the "voice of the customer" during internal meetings with designers and factories to ensure the final product hits the mark.

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