Leasing Agent with Property Management Expertise

Melanie Ward

*** ********* **. ***. *** • Arlington, TX 76018

682-***-**** • **************@*****.***

PROFESSIONAL SUMMARY

Dedicated Leasing Agent with extensive experience supporting property management operations and enhancing tenant satisfaction. Proven ability to streamline leasing processes, assist with rent collection and reporting, coordinate maintenance requests, and ensure compliance with Fair Housing regulations. Known for professionalism, attention to detail, and exceptional communication skills. Skilled in Yardi, Resman, Bluemoon, CRMIQ, and Voyager software with a focus on efficiency, teamwork, and resident retention. CORE SKILLS

• Property Management Support

• Lease Administration & Renewals

• Rent Collection & Reporting

• Budget & Financial Recordkeeping Assistance

• Tenant Relations & Conflict Resolution

• Maintenance Coordination

• Marketing & Occupancy Growth

• Yardi, Resman, Bluemoon

• CRMIQ, Voyager

• Fair Housing Compliance

• Customer Service Excellence

PROFESSIONAL EXPERIENCE

Leasing Agent

Bardin Oaks (Luma Residential) – Arlington, TX 03/2025 – Present

• Assist the property manager with daily operational tasks, including rent collection, reporting, and resident account management.

• Prepare and process lease documents, renewals, and notices while ensuring accuracy and compliance with community policies.

• Provide professional tours, promote property features, and maintain high occupancy through proactive follow-up with prospects.

• Support maintenance coordination by entering and tracking work orders and verifying timely completion.

• Foster positive resident relations through prompt communication and effective problem resolution. Leasing Agent

InterSolutions – Fort Worth, TX 01/2024 – 03/2025

• Managed leasing documentation, move-ins, and renewals to streamline the leasing cycle and improve turnaround times.

• Assisted property managers with rent collection tracking, late notices, and resident account reconciliations.

• Responded to maintenance inquiries and ensured residents received timely resolutions.

• Conducted property tours and promoted key features to increase occupancy rates. Leasing Agent

The Springs Apartments – Fort Worth, TX 03/2023 – 08/2024

• Processed tax credit applications and ensured compliance with housing guidelines.

• Maintained leasing files, assisted with renewals, and supported office administration.

• Utilized Resman software for applications, payments, and reporting. Leasing Agent

ASAP Personnel – Addison, TX 10/2022 – 01/2024

• Managed tenant communications and maintenance coordination.

• Conducted property tours and assisted with leasing documentation.

• Collaborated with property management to achieve leasing goals and ensure resident satisfaction. EDUCATION

Associate of Business Administration – Business Administration and Management Central Texas College – Killeen, TX

ADDITIONAL INFORMATION

• Proficient in: Yardi, Resman, Bluemoon, CRMIQ, Voyager, Microsoft Office Suite

• Strong organizational, leadership, and customer service skills

• Dedicated to maintaining high resident satisfaction and operational excellence

Contact this candidate