Detail-Oriented Research & Support Professional
Resume:
Adonis E. Boyce
Dallas, TX 75238
**********@*****.***
Professional Summary
Detail-oriented professional with experience in research, customer service, and data management. Skilled in conducting online research, maintaining records, and communicating with internal teams and external stakeholders to resolve issues efficiently. Experienced in handling sensitive information, preparing documentation, and utilizing CRM systems and Microsoft Office tools to organize and update records. Strong problem-solving and communication skills with the ability to manage multiple tasks and meet deadlines in fast- paced environments.
Professional Experience
Walmart Mail Order Pharmacy — March 2024 – January 2026 Customer Support Representative
• Utilized CRM software to track and manage customer interactions, improving response time and operational efficiency.
• Investigated and resolved escalated customer concerns while identifying appropriate solutions.
• Maintained accurate documentation of customer communications and service records.
• Coordinated communication between patients and healthcare providers to ensure accurate information exchange.
• Demonstrated strong problem-solving abilities and attention to detail when handling sensitive patient information.
IGS Protection — November 2023 – March 2024
Security Officer
• Monitored assigned posts and documented security-related incidents through observation and reporting.
• Maintained accurate incident records and communicated issues promptly to appropriate personnel.
Actium Inc. — August 2022 – November 2023
Research Analyst
• Conducted research on insurance carrier information for Medicare patients using online databases.
• Updated and maintained Medicare database records to ensure accuracy and compliance.
• Verified information through research and documentation processes to support data integrity.
Department of Labor (TN) — January 2021 – June 2022 Customer Service Representative
• Investigated unemployment claims for Tennessee residents by reviewing documentation and available records.
• Communicated with claimants through an internal database and inbound calls to gather and verify information.
• Maintained detailed case notes and ensured timely updates in the system. Capital One Auto Finance — April 2020 – January 2021 Collections Representative
• Assisted in managing defaulted auto loans and worked with internal departments and external partners to reduce delinquency rates.
• Prepared documentation and reports related to repossession activities for management review.
• Demonstrated accountability and strong communication skills in resolving customer account issues.
Thomson Reuters — November 2019 – April 2020
Technical Support Specialist
• Provided technical support to CPAs and tax professionals using the UltraTax platform.
• Assisted users in navigating the system and resolving issues related to tax preparation workflows and software functionality.
• Troubleshot platform errors and guided users through solutions to ensure efficient use of the tax software.
• Documented technical issues and resolutions to maintain accurate service records.
• Communicated effectively with clients to understand problems and deliver timely solutions.
Education
North Dallas High School
High School Diploma
August 1993 – May 1998
Key Skills
• Microsoft Office (Word, Excel)
• Windows 10 & Windows 11
• Online Research & Data Verification
• Documentation & Record Management
• Attention to Detail
• Communication & Customer Service
• Conflict Resolution & Adaptability
• CRM Systems
• Typing Speed: 40 WPM
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