Operations & Supply Chain Analyst - Data-Driven Optimizer

CHARLES HAMILTON I I I

704-***-**** *.***************@*****.*** Charlotte, NC linkedin.com/in/cah3 PROFESSIONAL PROFILE

Operations & Supply Chain Analyst with experience improving business processes, analyzing operational data, and supporting cross- functional decision-making. I am skilled in forecasting, inventory analysis, capacity planning, and KPI-driven performance tracking using Excel, SQL, and Power BI. Experienced in identifying operational inefficiencies, documenting workflows, and supporting automation initiatives that improve productivity and reduce operational costs. Interested in operations, supply chain, and process improvement roles that leverage data-driven decision-making to optimize organizational performance that create meaningful contributions to a company’s shareholders, the company itself, and the people the company serves. EDUCATION

Bachelor of Arts Major: Management & Society Minor: Statistics &Analytics University of North Carolina at Chapel Hill May 2026 Dean’s List Spring 2024, Spring 2025, Fall 2025

RELEVANT COURSES

MNGT 410 Org. & Bureaucracies STOR 455 Methods of Data Analysis STOR 305 Decision Analytics SOCI 101 Sociological Perspectives MNGT 310 Microeconomics: Theory and Applications SOCI 252 Data Analysis STOR 320 Intro to Data Science EDUC 584 AI for Learning & Innovation BUSI 403: Operations Management BUSI 137: Principles of Management TECHNICAL SKILLS

Operations & Supply Chain:

Inventory Management Forecasting EOQ Analysis Safety Stock Capacity & Bottleneck Analysis Aggregate Planning Lean Operations Waiting Line (Queue) Analysis Quality Management Process Optimization Workflow Analysis Supply Chain Analytics

Data Analysis & Modeling:

Excel (Advanced Formulas, Pivot tables, Solver) SQL (Data Extraction, Joins, Cleaning) Power BI (Dashboard Development, KPI Monitoring, Data Visualizations) Statistical Modeling (Linear & Logistic Regression, Ridge, LASSO) Machine Learning (CART, Random Forest, PCA)

Process Improvement & Operations Systems:

Business Process Mapping (BPM) Standard Operating Procedures (SOPs) Continuous Improvement KPI Development Operational Reporting Data Quality Control Root Cause Analysis Technical Tools:

Python (Pandas, NumPy, Scikit-Learn) RStudio (Statistical Modeling) Excel Solver Miro Robotic Process Automation Exposure PROFESSIONAL EXPERIENCE

OPERATIONS INTERN DOLE Fresh Food Company Charlotte, NC May 2025 – July 2025

• Created Standard Operating Procedures (SOPs) and process documentation by documenting 100+ hours of workflows to support RPA development, resulting in annual savings of 390+ hours of company resources.

• Partnered with the Finance department to develop a PowerBI dashboard for analyzing 5 years of company metrics and monitoring performance in real-time.

• Served as a liaison between technical teams and business stakeholders by communicating system issues, findings, and progress in weekly syncs to ensure alignment and timely issue resolution. FLOOR SUPERVISOR Dollar General Kings Mountain, NC July 2023 – July 2025

• Managed daily inventory verification and vendor delivery of 70-100+ product, ensuring accurate receiving and stock control.

• Coordinated store operations including inventory management, register operations, and closing procedures while maintaining operational efficiency.

• Reconciled daily financial transactions exceeding $2,000 with 100% accuracy, ensuring proper cash flow and financial integrity.

• Trained new employees on operational workflows and store procedures to ensure consistent execution. OPERATIONS & ANALYTICS PROJECTS

Operations Management, BUSI 403, UNC-CH January – May 2026

• Applied operations management models including forecasting, EOQ, safety stock, and capacity planning to analyze inventory systems.

• Evaluated production and service processes using master production scheduling, bottleneck analysis, waiting line models, lean principles, and aggregate planning.

Business Process Map & RPA Workflow Analysis, DOLE Fresh Food Company May 2025- July 2025

• Designed and maintained “as-is” and “to-be” process maps in Miro to identify system inefficiencies, document workflows, and support data-driven system improvement initiatives.

• Translated process analysis into a proposed automation feature aligned with operational priorities and projected KPI impact. Quality Comparison 2025 Data, DOLE Fresh Food Company May 2025 - July 2025

• Conducted competitive analysis across six competitors, synthesizing quality and performance data to support strategic leadership discussions.

• Developed an interactive Power BI dashboard comparing product quality across six competitors to provide actionable insights for senior leadership strategy meetings.

• Consolidated 3,000+ field observations from six Excel datasets to create a unified data source that streamlined comparative analysis and reporting.

• Enhanced visibility into key performance metrics supporting data-driven product quality decisions. PowerBI Claims Analysis, DOLE Fresh Food Company May 2025 - July 2025

• Designed and analyzed KPI-driven analyses to evaluate the impact of process changes, synthesizing insights and recommendations for leadership decision-making.

• Managed and maintained a Power BI reporting system used by Finance and Sales, ensuring data accuracy, refresh reliability, and stakeholder usability while tracking company claims data.

• Integrated, cleaned, and maintained data pipelines from Dynamics 365, Salesforce, and Tranship using SQL to support automated Power BI reporting and ongoing system reliability.

• Enabled leadership to monitor claims trends and accelerate root-cause resolution for recurring issues. Optimization Modeling, STOR 305, UNC-CH August -November 2025

• Built and solved optimization and scenario-based models to support managerial and financial decision-making using Excel Solver.

• Interpreted shadow price, sensitivity output, and cost impacts to support managerial decision-making scenarios.

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