Operations Leader and Driver with Diverse Experience

Felicia Turner

Mobile, Alabama Phone: (Your Phone Number) Email: (Your Email)

Professional Summary

Dedicated and results-driven professional currently serving as a Director of Operations and Uber Driver with strong experience in leadership, customer service, and operational management. Skilled in overseeing daily operations, managing teams, and delivering exceptional customer experiences. Known for strong communication, problem-solving, and the ability to maintain efficiency in fast-paced environments.

Core Skills

• Operations Management

• Customer Service Excellence

• Team Leadership

• Problem Solving

• Communication Skills

• Microsoft Office & Computer Skills

• Ability to Work Under Pressure

• Operational Efficiency

• Quality Assurance

• Conflict Resolution

Professional Experience

Director of Operations – Independent Operations Management Present

• Oversee daily operations and ensure organizational efficiency.

• Develop and implement operational procedures and workflow improvements.

• Manage scheduling, staff coordination, and resource planning.

• Monitor performance and implement strategies to improve productivity.

• Maintain strong communication with team members and stakeholders. Uber Driver – Independent Contractor Present

• Provide safe, reliable transportation while maintaining excellent customer service.

• Maintain high customer ratings through professionalism and punctuality.

• Ensure vehicle cleanliness and passenger comfort.

• Manage navigation, scheduling, and time-sensitive trips efficiently. Shift Manager – McDonald’s February 2025 – Present

• Supervise daily shift operations and ensure team members perform efficiently.

• Maintain high standards of customer service and operational performance.

• Resolve customer issues quickly and professionally.

• Ensure compliance with company health and safety regulations. Crew Chief – McDonald’s January 2023 – December 2024

• Managed crew members and maintained service quality.

• Trained and mentored new employees to improve team productivity.

• Conducted quality checks to ensure food safety and cleanliness standards. Customer Service Representative – Banter, Houston TX November 2021 – December 2023

• Provided professional customer support and resolved service concerns.

• Assisted with training new team members in customer service procedures.

• Helped implement systems to improve customer satisfaction and efficiency. Education

Southwest College – Associate Degree May 1993 – May 1995

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