Administrative Professional with Ambition and Integrity
Resume:
Terri Hess Page *
Cape Town, South Africa
********@*****.***
Profile
A well-organized, detailed oriented, ambitious and self-motivate professional who exercises sound judgement, learns quickly and is not afraid of going the extra mile to reach goals and targets. With a history of success in Administration & the Hospitality Industry. An individual who leads by example with integrity, and commitment to outperform expectations. Poised to excel in a role that requires a unique combination of strong organizational skills, problem-solving abilities and a strategic mind-set to provide services that will enable businesses to successfully deliver on initiatives, strategies, and objectives. Key Skills & Attributes
● Accomplished in Administration, Event Management, Finance & Payroll
● Strives to achieve the best possible outcome of projects to meet client expectations and drive sustainable growth
● Equipped with a combination of dynamic organizational skills and excellent time management skills with the ability to multitask, plan, prioritize and deliver complex tasks within tight deadlines
● Excellent communicator (English) with strong verbal, written and interpersonal skills that consistently elicit positive relationships and interactions at all levels
● Proficient use of a range of software and programs including Sage Pastel Accounting, Xero Accounting, Simple Pay, ERS Biometrics, Canva, Flip stack, WordPress, Shopify, and Microsoft Office Suite (Excel, Outlook, Word, and PowerPoint)
Career History
Branch Administrator Capco Ceiling and Partitioning Components – CPT Mar 2025 - Present
● Facilitating administration paper trail between the branches and head office
● Sending Statements, Invoices & Credit Notes
● Receipt and allocation of payments
● Local purchasing
● Ensuring HR policies and procedures are adhered to
● Reception duties
● Maintaining petty cash functions
● Assisting Sales & Deliveries Co-Ordinator in daily running of the branch
● Maintaining Branch Facilities
Admin & Accounts Assistant Urbantonic - CPT & JHB Nov 2021 – Feb 2025
● Performing day-to-day financial activities that include account reconciliations & explanations, compiling statements, data capturing, and invoicing using Sage Pastel Version 18 & 19 Pervasive
● Carrying out Payroll for weekly waged staff, fortnightly waged staff and consolidation of monthly salaried staff commissions using Simple Pay
● Making use of ERS Biometric Clocking System to track employee attendance, add new employees to the system & overriding the system when needed
● Registering new employees on SARS e-fling portal
● Assisting with general office administration that may require assistance including and not limited to: Responding to Client/ Supplier queries, filling in supplier vendor application forms, Arranging Maintenance of Office & Office Equipment, Ensuring Office Supplies are always stocked up, Overseeing Cleaning Services, Managing Courier Services & Parcels, Printing, Scanning, Filing, etc. Terri Hess
Terri Hess Page 2
Customer Service Representative Merchants - iiNet Feb 2021 – Oct 2021
● Delivered customer value at first point of contact
● Pro-actively problem solved & made decisions
● Operated customer related information systems to the required standard maintaining accurate and secure records
● Handled Technical Support Queries by following a troubleshooting process
● Assisted with Billing Queries
Administrative Assistant Basis Furniture Jun 2018 – Mar 2020
● Prepared quotations & invoices
● Assisted customers in the showroom: Kept up to date with knowledge of each product to understand it and be able to answer any questions clients may have
● Organized and update the existing record keeping system to make it for efficient and user friendly
● Preformed stock take
● Arranged collections & deliveries with courier partners
● Managed all customer queries via email and telephone
● Created content for social media platforms using Canva
● Social Media Management – Facebook & Instagram
● Website Management using WordPress: Kept the website up to date by loading new products, maintaining stock levels etc.
● Exhibiting at trade shows
Office Administrator Alunite Kensington Mar 2016 – Jun 2018
● Managed all mail & telephonic correspondence with both clients & suppliers
● Clients point of contact throughout the cycle of the sale
● Prepared quotations & invoices
● Negotiated with suppliers to reduce cost to company and overhead running costs
● Submitted purchase orders according to signed sales agreements
● Generated and tracked leads
● Created and maintained a record keeping system
● Office for general responsibilities including timesheets for staff, managing schedules, wages, day-to-day reconciliation & stock take.
● Ensured orders were processed timeously and correctly according to customer specifications
● Executed effective aftersales service
● Followed up on & collected payments on time
● Demonstrated talent for conflict resolution in addressing and handling customer complaints /disputes Assistant Event Manager/Intern Julie Killias Events 2015 - 2016
● Assisted in planning and successfully executed a wide range of events according to requirements, target audience and objectives
● Organized Event Day schedules & itineraries
● Assisted with administrative duties
● Ran personal & office related errands for owner
Service Staff/Bar Back Urbantonic 2015 – 2018
● Assisted with set-up, duration & breakdown of events – start to finish.
● Answered inquiries and attended to the needs of the guests
● Prepared and served beverages as ordered
● Maintained a personalized service standard by constant training and motivation of team members Terri Hess Page 3
Education
Certificate: Conference, Exhibition & Event Management 2014 DAMELIN COLLEGE Cape Town, South Africa
Matric Certificate 2009 – 2013
SANS SOUCI GIRLS HIGH SCHOOL Cape Town, South Africa
~ Certification & References available on request. ~
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