Customer-Focused Retail and Service Specialist

Monique Vela

Houston, TX *****

***************@*****.***

+1-346-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Associate

Kohl's-Humble, TX

March 2021 to Present

• Assisted customers with a warm and professional attitude

• Assisted customers with questions

• Interacted with customers through live chat

• Managed customer accounts

• Handled billing issues and order inquiries

• Operated the cash drawer

Delivery Driver

Abby’s air flight corporate-Houston, TX

September 2022 to April 2025

I would deliver meals for the pilots for Atlantic /wilson / starlight /millionaire airport Customer Service Associate

The Home Depot-Houston, TX

October 2020 to February 2021

Customer service associate

Inventory Sales Managment

Abbey Catering-Houston, TX

August 2019 to March 2020

Manager of the baristas and inventory

Cashier/Customer Service

Whole Foods Market-Houston, TX

February 2017 to July 2019

CSR help in returns

Dollar Tree Cashier

Dollar Tree-Houston, TX

March 2015 to December 2016

Cashier

Center point customer service

CenterPoint Energy-Houston, TX

April 2013 to January 2015

Customer service

Education

High school diploma

Houston, TX

Skills

• Hardware store experience

• Cash handling

• Merchandising display arrangement

• Payment card processing

• Retail sales

• Convenience store experience

• Vehicle maintenance

• Phone communication

• Special order processing

• Specialty store experience

• Fraud

• Greeting customers

• Electronics store experience

• PayPal Zettle

• Merchandising

• Food Preparation

• Cash register operations

• Customer complaint resolution

• English

• Grocery store

• Car wash

• Customer service

• POS

• Clothing store experience

• Clover

• Inventory management

• Catering

• Payment verification

• Depositing cash

• Refund processing

• Outdoor work

• Cash register

• Store closing procedures

• Cash handling machinery

• Retail price checking

• Toast POS

• Balancing cash drawers

• Food Production

• Promoting products

• Customer inquiry handling

• Detecting counterfeit currency

• Store opening procedures

• Kitchen Management Experience

• Food Safety

• Supervising Experience

• Warehouse experience

• Customer returns handling

• Stocking

• Micros POS

• Making change

• Hotel experience

• TouchBistro POS

• Restaurant Management

• Communication skills

Certifications and Licenses

Certified Food Safety Manager

Present

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