Customer Service & Front Desk Specialist
Resume:
Xicana Duran
Phoenix, AZ *****
*************@*****.***
Professional Summary
Customer service professional with extensive experience in high-volume call handling, appointment scheduling, and front desk operations. Skilled in managing inbound and outbound calls, resolving customer concerns, and maintaining a calm, professional tone in fast-paced environments. Recognized for strong communication skills, organization, and the ability to build trust with clients. Seeking to contribute to a call center team focused on customer satisfaction and efficiency. Authorized to work in the U.S. for any employer.
High-volume inbound & outbound call handling
Appointment setting & scheduling coordination
Customer service & client relations
Professional phone etiquette
Conflict resolution
Call documentation & data entry
Multitasking in fast-paced environments
Front desk & administrative support
Time management & organization
CRM & office software proficiency
Clear verbal & written communication
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Feldman & Royle Law Firm-Phoenix, AZ
September 2025 to Present
Handle high volumes of incoming and outgoing calls with professionalism Schedule client appointments and coordinate attorney calendars Communicate with courts and clients to follow up on case matters Serve as primary point of contact for client inquiries Maintain accurate client records and documentation Deliver personalized, empathetic customer service in sensitive situations Manage office communications via phone and email
Hairstylist/Cosmetologist/Receptionist
Cosmiix Beauty Labs-Gilbert, AZ
January 2023 to June 2025
Managed appointment scheduling and daily client flow Maintained consistent communication with clients
Provided one-on-one customer consultations
Built long-term client relationships through service excellence Documented services and maintained organized client records Delivered high-quality customer experiences in a fast-paced environment Front Desk Receptionist
Arizona Hair Co-Tempe, AZ
May 2021 to July 2023
Managed high call volume and appointment scheduling Checked clients in/out using POS systems
Coordinated staff schedules and booking availability Addressed customer concerns and provided solutions Performed data entry and administrative support
Maintained professional front desk operations
Leasing Consultant
Sanctuary 22-Phoenix, AZ
January 2020 to April 2021
Responded to customer inquiries via phone, email, and in person Scheduled and conducted property tours
Explained lease agreements and answered questions
Maintained tenant files and documentation
Delivered customer-focused service in a sales environment Education
Cosmetology (College Degree)
Avalon School of Cosmetology-Mesa, AZ
April 2021 to March 2022
High school diploma
Arizona Insight Academy-Phoenix, AZ
Skills
• Basic math
• Microsoft Excel
• Cleaning Experience
• Shift management
• Property leasing
• Time management
• Retail Sales
• English
• Legal administrative experience
• Computer literacy
• POS systems
• Cash Handling
• Multi-line phone systems
• Sales
• Communication skills
• POS
• Appointment scheduling
• Customer service
• Supervising experience
• Office experience
• Guest services
• Typing
• Restaurant experience
• Organizational skills
• Phone etiquette
• Microsoft Word
• Computer skills
• Financial transaction processing
• Processing cash transactions
• Filing
• Microsoft Office
• Front desk
• Data entry
• Hair styling
• Management
• Retail sales
• Administrative experience
• Computer operation
Certifications and Licenses
Food Handler Certification
Driver's License
Barbering License
Cosmetology License
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