Weekend-Availability Hostess with Customer Service Expertise

Naomi Abner

************@*****.*** 267-***-****

** **** **, *** ****, NY 10006

EDUCATION

COOP Careers – Digital Marketing Fellow, New York, NY June 2025

• Engaging in a 16-week apprenticeship program, acquiring expertise in SEO writing, SEM Ads, Facebook/Instagram Ads, Twitter Ads, LinkedIn Ads, Programmatic Ad buys, excel & more

• Completing 200 hours of instruction time with a hands-on mastery of digital marketing platforms, communication/presentation training, networking, and client work with actual companies Temple University, Philadelphia, PA May 2024

Bachelor of Arts in Public Relations

TECHNICAL SKILLS AND CERTIFICATIONS

Certifications: Google Search Certification, Google Measurement Certification, Google Analytics Professional Certificate (Coursera) Skills: SQL, Search Engine Optimization (SEO), HTML/CSS/JavaScript, Excel, Leadership, Conflict resolution, Critical thinking PROJECTS

Nina’s Galleries, New York, NY March 2025 – June 2025 Digital Strategy to Increase Gallery Sales (SEO, Google Analytics, Excel)

• Designing and executing a multi-channel digital marketing campaign for an art gallery using Google Analytics, Excel, and SEO to increase product sales

• Outlining a social media growth framework using Google Ads, Facebook/Instagram Ads, and industry benchmarks to inform messaging strategy; optimized messaging strategies for targeted email, paid social, and search channels

• Collaborating with cross-functional teams to develop SEO-driven content and brand-aligned marketing campaign to drive an increase in gallery website traffic and online sales PROFESSIONAL EXPERIENCE

Vanguard, Malvern, PA November 2024 – June 2025

Client Sales Associate

• Represented Vanguard as a frontline brand ambassador, managing high-volume client communications while delivering clear, compliant messaging on complex financial products

• Strengthened client trust and brand perception by translating technical investment concepts into accessible, audience-focused communication

• De-escalated sensitive client concerns with professionalism and strategic problem-solving, protecting client relationships and supporting long-term retention.

DBTV, PA / Remote January 2024 – May 2024

Public Relations and Social Media Coordinator Intern

• Authored and published 10+ press releases and articles to promote news, driving a 40% increase in inbound traffic and 20% boost in conversion rates

• Conducted A/B and multivariate testing on digital content to enhance UX and SEO performance, increasing click-through rates by 25%

• Revamped customer segment definitions through benchmarking, in-depth market research, and stakeholder interviews; enhanced accuracy in revenue and engagement data

LEADERSHIP EXPERIENCE

Women On the Rise, Philadelphia, PA January 2020 – January 2022 Founder & President

• Led monthly professional development workshops to over 200 attendees to develop their analytical and critical thinking skills in various topics

• Organized a winter clothing drive resulting in 500+ items donated to two homeless shelters, supporting women in need during the pandemic

Entrepreneurship and Innovation, Philadelphia, PA January 2020 – May 2021 Director of Fundraising

• Supervised 50 high-achieving high-school students through completion of college course in Entrepreneurship that involved thinking of a technology-related business idea and creating an associated market plan

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