Administrative Professional with HR & Records Experience

Diane R. DeMarco

**** ************ ****, *********, ** 21817

443-***-**** *************@******.***

Professional Summary

Detail oriented administrative professional with a background in government services, healthcare, education, and real estate operations. Experienced in interviewing, records management, compliance, case investigation, and customer relations. Skilled in HR-related systems including Workday and ADP, with strong communication, organizational, and analytical abilities. Seeking to contribute these skills in an HR Associate role supporting recruitment, employee relations, and personnel administration.

Core Skills

Employee & Client Interviewing

HRIS Systems: Workday, ADP

Records & Case Management

Scheduling & Coordination

Compliance & Policy Documentation

Microsoft Office: Word, Excel, Outlook

Data Analysis & Reporting

Customer & Employee Relations

Insurance Verification

EMR Systems: Epic, Athenahealth, ECW

Professional Experience

Administrative Assistant – SVN Miller Real Estate

2024 – Present

Provide customer service support to tenants and property owners while managing administrative operations.

Coordinate ACH payment setup through online portals and resolve accounts receivable questions.

Prepare resale certificates including financial documentation, insurance verification, and disclosure forms.

Assist with fraud prevention through daily Positive Pay monitoring and reporting.

Manage office supply budgets using operational metrics and data analysis.

Proofread and distribute inspection reports and administrative documents to property owners.

Office Associate II / Conduct Secretary – Wicomico County Public Schools

2023 – 2024

Maintained student conduct records and disciplinary documentation within the X2 Aspen system.

Generated reports and documentation for conferences, suspensions, and administrative reviews.

Communicated with students, parents, and staff regarding conduct procedures and policies.

Managed transportation radio communications and processed bus conduct referrals.

Child Support Specialist – Maryland Department of Human Services

2021 – 2023

Investigated and analyzed complex child support cases to ensure compliance with court orders.

Interviewed custodial and non custodial parents, employers, and legal representatives to resolve cases.

Prepared legal and administrative documents including wage withholding orders and subpoenas.

Maintained case records and monitored payment activities using the Child Support Enforcement System.

Prepared documentation and evidence for judicial hearings.

Patient Service Representative – TidalHealth

2015 – 2021

Verified insurance eligibility including commercial, Medicare, and Medicaid plans.

Scheduled appointments using Athenahealth and Epic systems with high accuracy.

Coordinated pharmaceutical representative meetings and office schedules.

Processed patient payments and reconciled daily cash reports.

Managed medical documentation including lab and imaging results.

Education

Bachelor of Arts, Sociology – Virginia Wesleyan University (1992)

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