Remote Virtual Call Center & Data Entry Specialist
Resume:
CUSTOMER SERVICE SPECIALIST
CHERRY MAE LEONARDO
ABOUT ME
I have been a professional Customer Service Representative for over a year. My unique professional experience was all about providing excellent customer service. Promote the company’s branding to drive revenue.
CONTACT
****************@*****.***
Flint, Michigan 48503
EDUCATION
ICCT COLLEGES INC
Bachelor of Secondary Education major in English
2016
FREELANCE ACADEMY PH
GENERAL VIRTUAL ASSISTANT
OCTOBER 2024
ORANGE ACADEMY PH
GENERAL VIRTUAL ASSISTANT
JULY 2020
EXPERTISE
TRAININGS
Travel Account Inquiry
MARCH 2021- FEBRUARY 2026
Provide world-class Customer Service
Chat Support September
Health Care Account
September 2020-March 2021
Resolve Wellcare Members’ Account Inquiry. Provide good quality Health care to Members and providers.
CUSTOMER SUPPORT
EMAIL MANAGEMENT
CALENDAR MANAGEMENT
VIDEO EDITING
WORK EXPERIENCE
TELEPERFORMANCE BACOLOD CUSTOMER SERVICE
REPRESENTATIVES SEPTEMBER 2020- FEBRUARY 2026
Resolve customer complaints via phone and utilize computer technology to handle high call volumes. Greet customers warmly and ascertain the problem or reason for calling
Act as a positive representation of the business to the community Collect, analyze, and utilize data. Collaborate with other agencies UBIQUITY CAREERS BACOLOD CUSTOMER SERVICE
REPRESENTATIVE JULY 2019- JULY 2020
PENJAN BUILDERS & SUPPLY MAY 2017-2019
TOOLS
Ms Tools Zoom Calendly Google Drive,
Google sheets, Google Docs Asana,
Trello, Dropbox HubSpot Calendly
Canva Capcut Loom filmora
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