Customer service, communication, active listening, problem-solving, co
Resume:
Experienced in customer service and
technical support, demonstrating strong
problem-solving abilities and effective
communication skills. Currently pursuing a
degree in General
Studies with a focus on Health Sciences,
aiming to transition into nursing.
Education
High School Diploma
Warren Easton Charter High School
New Orleans, LA
05/2014
Certificate of General Studies
Delgado Community College
New Orleans, LA, General Studies
Health Sciences
Premier Tech Support, DirecTv /Asurion
Tech Support Houston, TX 06/2019 to 11/2023
Provided technical support for televisions, laptops, computers, and home theater systems.
Assisted DirecTv customers with programming, equipment, and billing inquiries.
Filed claims for covered devices under protection plan for DirecTv customers.
Promoted DirecTv products and services while selling protection plans to existing customers.
Resolved customer complaints and issues through effective troubleshooting.
Collected deposits and service fees to process claims for device repairs.
Managed all technical issues faced by DirecTv customers. Circle K
Team Crew Lead Houston, TX 01/2018 to 01/2019
Handle registers and money.
Help customers with their gas.
Cleaning restrooms and maintaining store cleanliness. Looking over the rest of the team and providing assistance to my manager when needed.
Fill orders and stock shelves and refrigerators.
AcceptanceNow
Collection Specialist Houston, TX 12/2016 to 12/2017 Picking up merchandise from overdue customers. Home visits to collect payments on furniture or picking up furniture. Getting customers account current and up to date.
Making new contracts with overdue customers.
Driving the AcceptanceNow vans to collect.
Skills
Equipment troubleshooting
Effective communication
Attention to detail
Customer service and support
Technical collaboration
Billing inquiries
Claims processing
Problem solving Conflict
resolution
General Studies Certificate
Summary Experience
Rashaud
Fields
ra ***********@***.***
New Orleans, USA 70114
RF WWW : Bold Profi l e
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