Technical Support Specialist with Customer Focus

Archie D. Gutierrez

Address: Blk * #*** Upper West Vill, Western Bicutan, Taguig

Contact No.: 092*-***-****

Email: ********************@*****.***

OBJECTIVE

To contribute to a dynamic and progressive firm that values trust, inspiration, and professional growth. I aim to enhance my skills, particularly in technology, while becoming a more productive employee. I am eager to join a company that offers opportunities for personal and professional development, allowing me to apply my abilities in achieving company success and objectives.

WORK EXPERIENCE

Customer Technical Support II

Acquire BPO – 37th Fl, Robinsons CyberScape Beta, Ortigas, Pasig Division: RingCentral

Date of Employment: March 20, 2024 – Present (Rendering)

• Provide technical support to customers for RingCentral services.

• Troubleshoot and resolve customer issues with technical products and services.

• Maintain high customer satisfaction and product quality standards. Customer Technical Support (Outbound)

Sutherland Global Solutions – 12th F, Phil Plans Tower, West Triangle, BGC, Taguig Division: AT&T Triage

Date of Employment: January 31, 2017 – March 31, 2024

• Delivered technical support for AT&T customers, addressing inquiries and troubleshooting technical issues.

• Managed outbound calls for customer follow-ups and service updates.

• Worked under strict deadlines and met performance targets. Customer Support

Magellan E-services – Mezzanine Flr, Summit One Tower, Shaw Blvd., Mandaluyong Division: Customer Support (Flix’s Account)

Date of Employment: December 16, 2013 – May 30, 2016

• Provided customer support for Flix’s account, addressing customer inquiries and resolving issues.

• Maintained product knowledge and delivered excellent service to customers. Telemarketing Specialist (Outbound)

Asiatelecom – 10th Flr, Hanston Square Garden One, San Miguel, Pasig Division: IDD Marketing

Date of Employment: December 2012 – December 2013

• Conducted outbound calls for telemarketing purposes, promoting international dialing services.

• Successfully met sales and call targets.

EDUCATION

• Vocational Course: Computer Technician, Philippine Science and Technology Center

(2000 - 2002)

• Secondary: Lakandula School (1993 - 1997)

• Primary: Lakandula School (1987 - 1993)

CHARACTER REFERENCE:

Available upon request.

I hereby certify and undersigned that all the statement given in this application are true, completed and correct to the best of my knowledge and belief.

Applicant Signature

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