Data & Operations Analyst - Sales & Pricing Optimization

CARL DESSEJOUR

************@*****.***

SUMMARY

Results-driven professional with hands-on experience in data analysis, sales operations, and enterprise systems. Skilled in improving pricing strategies, streamlining processes, and supporting customer retention efforts. Strong track record of managing large purchase volumes, analyzing complex data sets, and working with cross functional teams to support business growth. Proficient in Salesforce, SAP, Oracle, Excel, and Zuora. Known for leading successful product transitions, reducing processing times, and enhancing customer satisfaction through practical, data-driven solutions.

SKILLS

• Operations & Project Coordination

• Data Analysis & Reporting

• Process Optimization & Efficiency

• Order, Contract & Pricing Management

• CRM & Enterprise Systems (Salesforce,

SAP, Oracle, Zuora)

• Customer Retention & Relationship

Management

• Cross-Functional Collaboration

• Product Administration & Launch Support

PROFESSIONAL EXPERIENCE

In 2023, I was laid off from Quadient due to company restructuring. I used this transition as an opportunity to return to school and complete my degree in Business Administration with a concentration in Project Management, aligning my education with my long-term career goals. Quadient, Inc

10/201707/2023

Channel Marketing Specialist 06/2022 to 07/2023

• Spearheaded product launch strategies, optimizing pricing structures and maintaining documentation, ensuring 100% market consistency.

• Designed and implemented an Excel database for internal client input, improving data accessibility and reducing processing time by 40%.

• Generated and analyzed reports from Oracle, utilizing Pivot Tables and VLOOKUPs to enhance data organization and decision-making efficiency by 30%.

• Led the deal desk, conducting cost analyses on 100+ sales inquiries monthly and ensuring timely approval submissions to the Sr. Director of Sales.

• Managed product transition projects, applying strategic promotional discounts and tracking KPIs, boosting sales performance by 25%.

Product Administrator 02/2018 to 06/2022

• Managed five enterprise systems (Salesforce, SAP, Oracle, Excel, and Zuora) simultaneously, optimizing purchase order processing and reporting efficiency.

• Processed over 500 purchase orders monthly in SAP with 99% accuracy, ensuring timely fulfillment and customer satisfaction.

• Resolved over 95% of client disputes effectively, preserving key business relationships and improving retention rates.

• Maintained pricing accuracy by updating and validating eight Oracle price lists quarterly, ensuring consistency across 100+ product offerings.

• Improved product configuration efficiency by executing 200+ system tests in Oracle and Zuora, ensuring seamless integration and reducing errors by 30%.

CSS Operations Administrator 10/2017 to 02/2018

• Processed 500+ customer orders and contract renewals monthly, ensuring 98% accuracy and on-time fulfillment.

• Partnered with 10+ cross-functional teams and vendors to update project data, supporting seamless deployment across 50+ customer sites.

• Resolved 95% of customer inquiries within 24 hours through thorough research and proactive issue resolution.

• Identified and mitigated recurring service issues, reducing escalations by 30% through trend analysis and process improvements.

• Streamlined contract renewal workflows, cutting processing time by 40% and improving customer retention rates.

Crius Energy

04/2015 to 04/2017

Solar Account Manager

• Assessed energy needs and site conditions for 50+ clients, designing customized solar energy systems to optimize efficiency. • Managed client relations for 100+ projects, ensuring seamless communication between stakeholders and senior management.

• Delivered precise cost estimates, reducing budget variances by 20% and improving financial planning for clients.

• Increased project approval rates by 25% by presenting tailored solar solutions aligned with client energy goals.

• Enhanced client satisfaction scores by 30% through clear explanations, personalized service agreements, and proactive issue resolution.

Solar Retention Specialist

• Assisted over 50+ customers daily in understanding invoices, product details, and service purchases, ensuring clarity and satisfaction.

• Executed 100+ outbound retention calls per week, addressing concerns, enhancing customer loyalty, and improving retention rates.

• Resolved 90%+ of customer inquiries on the first call by providing clear, step-by-step guidance for a seamless experience.

• Managed 5+ databases and applications simultaneously to track customer interactions, purchases, and billing details efficiently.

• Contributed to a 15% reduction in customer churn by proactively engaging with customers and addressing their needs. EDUCATION

Bachelor of Business Administration: Project Management 2024 DeVry University Naperville, IL

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