Multifaceted Administrative & Customer Support Professional
Resume:
Shawna Gluck
Santa Clarita, CA
***********@*****.***
PROFESSIONAL SUMMARY
Highly organized and detail-oriented professional with extensive experience in customer service, data entry, and administrative support. Proven ability to manage high-pressure environments, communicate effectively, and maintain accuracy in fast paced settings. Quick learner with strong proficiency in Microsoft Office and internal systems.
CORE SKILLS
Customer Service & Client Support
Data Entry & Record Management
Communication & Problem Solving
Time Management & Multitasking
Microsoft Office (word, excel, outlook)
Administrative Support
PROFESSIONAL EXPERIENCE
Tarzana Treatment Center
Peer Support Specialist 2023-2025
Provide support and guidance to clients in a fast paced healthcare environment
Maintain accurate records and complete detailed data entry
Deliver high quality customer service while handling sensitive information
Collaborate with staff to improve client care and daily operations
Life Alert Emergency Response
Emergency Dispatcher 2015-2023
Responded to emergency calls and coordinated timely assistance
Handled high pressure situations with calm and professionalism
Entered and maintained accurate data in real time systems
Delivered exceptional customer service to clients in urgent situations
Archers Lock & Safe
Receptionist / Bookkeeping Assistant 2011-2015
Managed front desk operations and customer inquiries
Assisted with bookkeeping and financial record organization
Scheduled appointments and maintained office efficiency
EDUCATION
Concorde Career College
2025-Present
North Hills Preparatory
High School Diploma
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