Senior Software QA Engineer with 20+ years experience

Alejandro Salazar

Mobile: 949-***-**** ****.*******@*****.***

PROFESSIONAL SUMMARY Software Quality Assurance professional with over 20 years of experience in Software Testing. Ample experience is Salesforce UI and backend testing. Excellent knowledge of Software Development Life Cycle (SDLC). Extensive experience in GUI, Functional, API, Back-end, Data Driven and Regression testing. Worked with Web, Client-Server and Embedded based applications. Knowledge of test automation processes using GPT, Copilot, Gherkin format, and MS Visual Studio Code. Being always eager to learn has helped me become highly adaptable to new technical environments and people. I feel it is my responsibility to take ownership of every project I am assigned to and deliver results accurately and on time. Keeping a positive attitude has driven me to grow professionally and contribute positively to every company I have worked for. Extensive experience working on projects with demanding deadlines. Continually exposed to Test Strategy, Planning and Software Architecture Documents. Complementary experience with SQL databases. Worked with .NET, J2EE and C++ application environments. Excellent work ethics, Team worker, and pro-active attitude. TECHNICAL SKILLS

Operating Systems: MS Windows 11, 10, Server.

Basic knowledge of C#, Visual Basic, Java, and Python programming languages.

Basic knowledge of automation applications: MS Visual Studio, VS Code.

Proficient with Postman, Swagger, VMware Workstation, ESXI vSphere Client, Jira, PVCS, and Extra View

(defect tracking system), Fiddler, SSH Secure Shell (FTP interface), AppWorx batch processing, SQL Query Analyzer, Oracle MySQL, Visio.

MS SQL and Oracle Databases.

Previous experience with implementation and administration of information systems in LAN environments.

Previous experience with Cisco Internetworking Operating System (IOS). PROFESSIONAL EXPERIENCE 02/22 – Present Robert Half Inc., San Ramon, CA

Software Quality Assurance Engineer (Remote)

Participating in the Testing of major Front Office Salesforce Modernization Production Upgrades for Europe countries.

Conduct API testing using Postman and back-end data verification with SF Inspector and Appirio tools.

Collaborating with the Automation team to execute and maintain test cases for Salesforce on Robot Framework. Providing Test design using Gherkin format and analyzing and troubleshooting test results.

Previously worked on Classic Front office Salesforce projects including AI Recommended Talent, AI Recommended Client, and backend Z-Engine request and response accuracy verification.

Continuously participating in online tech and security training.

Maintain day-to-day professional and productive communication with teammates, other teams, and managers.

11/20 – 02/22 Sovereign Lending Group, Costa Mesa, CA Software Quality Assurance Engineer

Working as part of a team deploying and testing a new Loan Origination System company wide. Executing Functional configurations, organizing with vendors for interface testing, testing application new releases in test and production environments. Driving User Acceptance testing. Executing UI, Functional and back-end testing. Training trainers provided level three support to end users. Training new QA elements. Writing test plans, reporting defects, and test results. 03/19 – 11/20 Costar Group, Irvine, CA

Sr. Software Quality Assurance Engineer

Contributed to the growth and good quality of Apartments.com Web Site. Participated in daily sprint status and sprint planning meetings. Tested major functional implementation for private landlords’ system. Wrote test plans and charts, test results, and defect reports. Provided guidance and training to newer QA elements. Participate in Production Release planning and testing. Helped presenting companywide sprint implementation demonstrations.

Worked in collaboration with Management, Project managers, Developers and operations teams.

Collaborated creating automated test cases for Regression and Production Release testing. 05/13 – 03/19 loanDepot.com, Irvine, CA

Software Quality Assurance Engineer

Working as part of a team developing a new generation of in-house applications. Responsible for maintenance and enhancement testing for Agent and Consumer Portals (document e-sign) and MLA loan origination web-based applications.

Executing automated API and UI tests using Visual Studio. Support Empower and Web applications during production deployments by executing functional and regression testing. Attend sprint planning and prioritization meetings.

Automation Software Quality Assurance Engineer

Provided support for executing automated testing for Web and Server-client applications using Visual Studio, Selenium, and C#.

Software Quality Assurance Lead

As part of Wholesale business channel, oversaw remote teams, guided their planning and execution for functional testing for Web based point of sale and loan fulfillment applications. Provided reporting to management.

Allocated and supported resources during production releases. Managed requirement tickets assignments and updates for our team. Worked with an automation team to craft test scenarios. Regularly interacted with Project Managers, Business Analysts, Configuration Management and managers representing their own team.

Treasury Application Tool subject matter expert. Responsible for verification of main application used for Loan Funding to a variety of Warehouse lines in both test and production environments. Provided training and troubleshooting support to business stakeholders. Performed Funding and Fulfillment systems integration and back-end testing. Environment: C#.net, Selenium, Click Once, SQL Server, Visual Studio, Oracle Virtual Box, XML, Web Services, Jira, Swagger, Fiddler. 01/13 – 03/13 Toshiba America Information Systems, Irvine, CA Sr. Software Quality Assurance Engineer

Responsible for Functional, Regression, UAT testing and supporting customer facing Web applications for Toshiba America Information Systems (TAIS) operating business units. Responsibilities include assisting in application quality assurance to meet business needs, testing requirements, and developing documentation. Contribute to the quality assurance process for web applications and web site architecture.

Formulate test strategy and perform functional and regression tests. Formulate and review test cases; develop and execute test plans; modify database content to review impact on web sites. Perform system integration tests, testing of shell scripts, and interfaces to external systems.

Attended software development requirements analysis and status meetings for ongoing agile methodology. Provide feedback to developers on test results. Support and guide junior analysts on test environment and test strategies.

Environment: Java Enterprise, JBoss, JSP, JavaScript, HTML, XML, Web services, MS Visual Source Safe. Oracle databases, Toad database management tools. UNIX server logs, Putty, Wireshark. 05/11 – 12/12 Kofax, Inc., Irvine, CA

Sr. Software Quality Assurance Engineer

Kofax is the leading provider of capture enabled business process management (BPM) solutions.

Work collaboratively with development during all stages of projects to provide process testing results. Participate in design documentation review, test case writing, and planning. Regularly produce reports for testing metrics. Identify, track and report application defects, and verify functional fixes. Provide guidance and support to level one QA’s.

Installation and configuration of application under test. Participated in test network, server and cluster configuration, and database migrations.

Participated in Web based client application and Device Client application testing for KFS major version upgrade (4.0).

Wrote Test Plan and Test Cases for Scan module API enhancements.

Wrote Plan and Test Cases for new Pega BPM, IBM’s Documentum and Express Capture connectors.

I learned and participated in testing Capture 10.1 application.

Provided support executing Test Complete smoke testing sessions for new build deployments.

Functional, Regression, Smoke, UAT testing.

Environment: VMware Workstation, ESXI vSphere Client, ApTest Manager, IBM Rational ClearQuest. Windows 7, MS Windows Server 2003 and 2008 operating systems. C#, .NET, and Java applications. SQL 2010 Server. 01/11 – 04/11 Lender Processing Services, Irvine, CA Software Quality Assurance Engineer (consultant)

LPS is a leading provider of mortgage and consumer loan processing services, mortgage settlement services, default solutions, and loan performance analytics.

Participated in all phases of Agile SDLC for a new Web based system for delivery, collection, and e- Signing of electronic documentation for major bank client accounts.

Worked directly with Business Analysts, product managers and developers to discuss best functionality, implementation and test practices.

Participated in daily scrum and weekly sprint meetings. Write test plan and test case based on functionality design documents.

UAT, GUI, System and testing of Web applications.

Defect reporting and fix testing for every new build. Backend data verification as needed.

Provide support during Production testing after new releases. Executed verification for current and legacy systems.

Executed extensive Browser Compatibility testing. Environment: Windows .NET Applications, IIS Server. MAC X, MS Windows XP, Server 2003 Operating Systems. SQL 2010 Database Server. Internet Explorer, Safari, Firefox, MAC Safari internet browsers. 08/09 – 01/11 Networks in Motion, Aliso Viejo, CA

Software Quality Assurance Engineer (consultant)

Networks In Motion (now TCS), develops software for navigation and telematics. GPS-enabled applications for mobile phones for full-featured navigation devices and search engine making it easy to find just about anything from ATMs and restaurants to people and events.

Leading an overseas team for the testing of raster tile maps. Running server scripts to produce updated bitmaps. Team’s defect report management, maintaining close communication with products management and development teams to suggest and verify the highest quality as software implementation occurs.

Daily and weekly progress reporting to management and Agile scrum meetings. Test plan and test case writing and updating.

Hands on testing of maps using web tools for static and tile images.

Provide support to client team by accessing server logs and proving troubleshooting for erratic functionality.

Device application and firmware software testing and installation. Drive testing as required.

Provide translation support to Spanish language for development teams. Environment: Embedded .NET and Java Script applications. MS Windows XP, Server 2003, Linux and Ubuntu Operating Systems. SQL 2010, Oracle Database Servers. Internet Explorer, Safari and Firefox internet browsers.

05/07 – 07/09 Borland Software, Santa Ana, CA

Software Quality Assurance Engineer

Borland has been building software delivery tools since the early 1980s, helping people improve their requirements management, change and configuration management, test management and software quality.

Support server-client and web-application testing, software integration, and configuration management tasks to assure application accuracy, and quality.

Conduct testing in plug-ins for third parties such as IBM’s Eclipse and StarTeam Synchronizer integration for HP Quality Center. Test change requests, and track results in container system.

Understand application requirements and design documents. Identifies scope, platforms, and target implementation dates for proposed changes. Participates in test status and strategy meetings.

Develops and executes test plans, manual and automated cases, analyzes results.

Installing, configuring, and updating Server and Client applications for every new build. Configures client-server network communication, and user administration. Creates test data, identify and configure test tools specific to test scenarios and scope.

Documents defects and provided status reports to management.

Maintains ongoing communication with Product Managers, and Developers to decide on the best testing procedures.

Environment: C++ and Java Applications, ESXI vSphere Client, Apache Tomcat Web Server, StarTeam ALM application, MS Windows Server 2003, Vista, XP, Solaris 10, and Linux, Operating Systems. SQL 2003 and Oracle Databases.

08/04 – 05/07 New Century Mortgage Corporation, Irvine, CA eCommerce Wholesale Software Quality Assurance Engineer New Century Financial Corporation was founded in 1995 and was headquartered in Irvine, California. New Century Financial Corporation was a real estate investment trust that originated mortgage loans in the United States through its operating subsidiaries, New Century Mortgage Corporation and Home123 Corporation.

Function as project lead or support tester for web application upgrades, and fixes. Provides test effort estimates, writes test plans, and appropriate test cases based on Product Requirement Documents. Reports test result summaries to management, Project Managers, and other integrated systems teams.

Work as direct liaison to the automation team. Write, executes, analyzes and debugs automated test scripts. Execute automated build acceptance, and regression tests. Provide feedback and troubleshooting support to the automation team.

Responsible for conducting a wide range of quality control tests and analysis to ensure that software meets or exceeds standards and end-user requirements. Identify and troubleshoot problematic functionality. Work closely with other QA Engineers, Developers (Internal and External), Business Analysts, and Product Managers to understand issues and decide the best route of action.

Supports test efforts for Broker POS, Consumer Retail and Agent tool website, supports weekly Functional and Content build releases to production environments. Verify fixes and upgrades, prepare defect reports using defect-tracking tool.

Execute back-end testing. Verify data consistency with User interfaces by running queries to appropriate database tables. Update, and create data as required by test cases.

Ability to utilize QA tools to support testing processes including Mercury QTP, SQL Query Analyzer, SSH, Visio, VSS, Extra View defect tracking.

Help maintain test environments based on application requirements. Environment: J2EE n-tier environment, WebLogic Application Server, Java Applications, MS Windows Server 2003, Vista and XP Operating Systems. SQL 2003 Databases Server. 03/03 – 08/04 Washington Mutual- Technology Solutions Group, Irvine, CA Software Quality Assurance Analyst

Assisting managing some of the test projects. Develop test plans and test cases to closely follow Functional Requirement Documents. Document defects and recommend enhancements. Allocate, test and track software fixes and updates. Report to upper management status and final testing results. Recent projects include leading testing efforts for FHA Scorecard new functionality for Loan Origination Systems.

Responsible for the maintenance of the Functional Suite test scripts to include web-based and client- server LOS.

Participate in various aspects of the System Development Life Cycle. Work closely with Developers, Business Analysts, Interfaces, and Automation to understand and resolve testing flow issues. Provide feedback to Business Analyst, Developers and Vendor of the integrated functionality, defects and suggested improvements along the test cycles.

Execute regression, integration and end-to-end testing for web-based and client/server LOS applications. Participated in executing, debugging and updating automated test scripts.

Actively participate in the support and maintenance of testing environments-hardware and software. Uploading product and pricing files to webservers

Actively participated in the testing of several large software upgrades and fixes for LendWare (home loan processing and fulfillment application). Such deployments affected about 3,000 users in production and included more than 200 changes and/ or fixes to the previous code version. Planed, tested and documented 60% of the defects assigned to our team for the major release and between 60 to 90% for subsequent releases. Provided subject matter expert support to other teams including Interfaces, Forms, Automation and LOS among others.

03/02 – 03/03 ADECCO Technical, Irvine, CA

Software QA Analyst / Training Technical Assistant (Washington Mutual)

Executed unit, regression and integration testing of the various OPTIS system components to ensure functional requirements were fully satisfied by the modified system. Documented defects assisted re- testing fixes and updates. Wrote status and progress reports.

Participated writing and updating automated test scripts for end-to-end testing using ‘Test Manager’ application.

Responsible for assisting in User Acceptance Test passes to identify possible flow and configuration errors prior to installation and operation of the system in a production environment.

Successfully participated in the training, testing and technical support for the deployment of Optis 0.2 software in a countrywide project for approximately 3000 users.

Functioned as user support during employee LOS courses. Provided technical support for network and video systems during class sessions in multiple sites within the West Coast Region. Gained valuable experience working in a project-oriented team environment, driven by deadlines and constant challenges.

Navigation Software QA Technician (DENSO North America)

Responsible for testing databases used in Geographic Positioning Systems in various Cities in the Country. Tested and identified areas with possible database and routing errors. Submitted complete written reports including digital pictures and exact problem area locations. Proposed solutions for the areas found with routing errors and assisted in re-testing fixes and updates to navigation software. 11/00–12/01 Western Graphtec, Irvine, CA

Systems Administrator

Provided network and end user support to a network consisting of Windows NT and Windows 2000 servers and various desktops running Windows NT, Windows 2000 and Windows 98. Administered DHCP and WINS servers, Microsoft Post Office, Internet Mail, daily and weekly database back-ups using Arc Server application. Installed and configured applications including Microsoft Office 2000, MS Outlook 2000, MS Excel, MS Word, Access, Adobe Photoshop and MS Power Point. Programmed and administered Access databases. Ran weekly virus scanning using InocuLan and Norton applications.

Setup, installed and configured IBM compatible computers. Including installation of disk drives, memory, CAT5 cable and RJ45 connectors, network cards, video and sound adapters.

Upgraded network hardware and configured company’s nodes from 10base2 to 100 Mbps Ethernet, increasing communication speed by tenfold.

Maintained company network at optimum efficiency with zero catastrophic events, reducing yearly average downtime in about 10% by implementing and executing timely maintenance schedules.

Effectively configured users Internet mail accounts and scheduled anti-virus software upgrades, avoiding data loss, and maintaining a healthy network. EDUCATION AND CERTIFICATIONS University of California Irvine Division of Continuing Education Irvine, CA

Microsoft.NET Technologies course

International Consortium of Technology Professionals (ICTP) Anaheim, CA

Cisco Certified Network Associate (CCNA)

Computer Education Institute (CEI) Lake Forest, CA

Microsoft Certified Professional Windows 2000 (MCP)

Microsoft Certified Systems Engineer NT 4.0 (MCSE)

Certified NetWare Administrator (CNA)

A+ Service Technician (A+)

University of Baja California Ensenada, MX

Bachelor of Science in Oceanography

OTHER SPECIALIZED TRAINING Various Colleges Orange County, CA

Introduction to Java Programming.

Visual Basic .NET

Digital Analytics

Database Management Programming.

HP (Mercury) Automated testing using Quick Test Pro. Fluent in Spanish

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