Territory & Operations Specialist with Healthcare Focus
Resume:
CASSIE JO RUGGLES
***********@*****.***
Professional Experience
ReSkin Medical Virginia Beach, VA May 2025 - Current Territory Specialist
● Build relationships with healthcare providers to expand mobile wound care services, managing a portfolio of over 200+ accounts with 15 daily visits, insurance verification and patient intakes.
● Provide resources to patients in need of chronic wound care through the healing process.
● Utilize a strategic marketing approach to identify new business opportunities and tailor services to client needs.
● Collaborate and nurture relationships with clinical teams such as physicians, social services, wellness directors, and nursing teams to ensure service delivery and high patient satisfaction.
● Deliver engaging presentations and inservice training on wound care techniques and mobile service benefits fostering better understanding of service to healthcare staff. AHSA Traverse City, MI (Remote) August 2024 - May 2025 Manager, Operations
● Oversee daily operations and ensure efficient workflow within the organization, focusing on client satisfaction and agency collaboration.
● Develop, maintain, and enhance Vendor Management System (VMS), ensuring optimal performance and troubleshooting any issues that arise.
● Generate and analyze QPR (Quarterly Performance Reports) for clients, providing insights and recommendations to improve service delivery and operational efficiency.
● Manage and analyze client and agency user data, translating findings into actionable strategies to enhance user experience and engagement.
● Create and distribute comprehensive monthly data reports, presenting key metrics and performance indicators to stakeholders to inform decision-making processes.
● Collaborate with cross-functional teams to implement operational improvements and streamline processes, driving continuous improvement initiatives.
● Act as a primary point of contact for clients regarding operational issues, ensuring timely resolution.
● Coordinated and scheduled all company events and client travel arrangements ensuring seamless logistics.
American Medical Staffing Towson, MD (Remote) January 2021 - June 2024 Recruiting Manager
● Lead and manage a team of 54-65 active clinicians, including nurses, physical therapist and occupational therapists.
● Maintain a 94% retention rate among clinicians through effective communication and support.
● Utilize vendor management systems to streamline the recruiting and onboarding process for new clinicians.
● Develop and nurture direct account relationships with healthcare facilities to ensure continued business partnerships.
● Drive over $12.6 million in yearly revenue through successful placement of qualified clinicians in healthcare facilities.
● Oversee the full recruiting process for clinicians in 18+ states, including sourcing, interviewing, and placement efforts. Randstad Professionals Virginia Beach, VA December 2019 – December 2020 Account Development Manager
● Conduct sales prospecting activities to identify and target new business opportunities, including cold calling, networking, and attending industry events.
● Process payroll for 150+ employees, ensuring accuracy and timeliness in accordance with company policies and regulations.
● Manage the onboarding process for new employees, including completion of paperwork, orientation, and training to ensure a smooth transition into the organization.
● Ensure compliance with all relevant laws and regulations, including labor laws, healthcare regulations, and industry standards.
● Plan and execute engagement events to boost morale and foster a positive work environment for employees.
● Monitor retention rates and implement strategies to improve employee satisfaction and reduce turnover.
● Provide onsite coaching and support for employees to help them progress in their roles, improve attendance, and enhance performance.
Randstad Professionals Richmond, VA May 2018 - December 2019 Staffing Manager (March 2019 – December 2019)
● Extensive experience in full cycle recruiting for accounting and finance positions, including sourcing, screening, interviewing, and hiring qualified candidates.
● Proven track record of successfully filling high-volume and niche roles within tight deadlines.
● Strong understanding of accounting and finance principles and terminology, allowing for effective assessment of candidate qualifications.
● Proficient in utilizing various recruiting tools and platforms to identify and attract top talent in the accounting and finance industry.
● Exceptional communication and interpersonal skills, enabling effective collaboration with hiring managers and candidates to ensure successful placements.
Office Coordinator (May 2018 - March 2019)
● Coordinated and managed scheduling for 5 staffing managers, 2 sales managers, and 1 branch manager, ensuring efficient allocation of resources and timely completion of tasks.
● Provided administrative support to a team of 25 employees in an office setting, including managing calendars, scheduling meetings, and handling correspondence.
● Assisted with the recruitment process for accounting and finance staffing, including posting job ads, scheduling interviews, and coordinating candidate assessments.
● Acted as a liaison between management and staff, facilitating communication and ensuring smooth operations within the office.
● Managed office supplies inventory and procurement, ensuring adequate stock levels and cost-effective purchasing.
● Coordinated and executed client and candidate networking and hiring events for the entire Richmond market. Zimmer-Biomet Holzbach Richmond, VA March 2013 - June 2016 Product Manager
● Demonstrated expertise in product management for medical devices, specifically in total and revision knees, overseeing a substantial inventory of 50,000 units and $20 million in implants.
● Proficient in managing billing processes for medical products, handling transactions totaling $10 million annually and ensuring accuracy and timeliness.
● Collaborated with 12 sales teams comprising over 50 representatives to provide product support, training, and sales strategies to drive revenue growth.
● Conducted market research and analysis to identify trends, assess competition, and develop product positioning strategies to meet customer needs.
● Implemented effective inventory management strategies to optimize stock levels, minimize waste, and ensure product availability for timely distribution.
● Managed setup and logistics for all total and revision knee surgeries with implants and instrumentation for all of VA, NC, MD, and DC territories.
Special Olympics Virginia July 2023 – Current Young Professionals Board, Volunteer Education
Old Dominion University, Norfolk, VA, Bachelor of Science, Communications/Public Relations John Tyler Community College, Midlothian, VA, Associate of Science, Business Administration Skills/VMS
Microsoft Office, Trio Workforce, PeopleNet, Fieldglass, B4health, Shiftwise, Smart Track, Salesgear, Salesforce, Bullhorn, ADP, IQ Navigator, Beeline, eStaff, Kelly, Meditech, CTM, Labor Edge, Vivian, Indeed, Paylocity, and Selectica.
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