Senior Program & Transformation Executive

Executive Profile

Certified PMP, CSM, and CBA Senior program and transformation leader with 25+ years of experience helping organizations turn strategy into reality by delivering complex business and IT initiatives. Proven ability to step into high-stakes programs with minimal ramp-up time, bringing clarity, structure, and stakeholder alignment so teams quickly gain traction and deliver measurable results.

Recognized for leading large-scale transformations, stabilizing challenged initiatives, and building strong cross-functional relationships. I proactively identify risks before they become problems and partner closely with senior leaders to ensure initiatives are delivered on time, on budget, and without surprises.

Core Impact Over 25+ Years:

• Portfolio Scale: Led 100+ high-impact business and IT transformations, managing individual budgets exceeding $10M.

• Financial Results: Delivered $1B+ in cumulative cost reductions and drove 10%+ revenue growth.

Career Highlights and Accomplishments

Program-managed GE’s Enterprise Divestiture PMO, enabling the successful separation of GE into three independent companies by aligning cross-functional workstreams, meeting aggressive 2-year timeline, proactively mitigating risk, and providing executive-level visibility into program health.

Directed Baxter’s Business Transformation Office (BTO), leading high-urgency global initiatives that streamlined operations and delivered a minimum of 10% cost reduction or revenue growth.

Led enterprise transformation at Mercola.com, aligning business operations to a new eCommerce platform and driving $10M+ in incremental annual revenue.

Founded Instec’s Engagement Management organization, redesigning client-facing operations and project management practices to improve delivery performance and increase revenue by $3M+ (30%).

Led Accenture’s transition to its first global office-hotel operating model, generating $400M+ in recurring annual savings.

Professional experience

LEVEL5GROWTH CONSULTING, LaGrange, IL Sep 2019 – Present

Owner of consulting firm performing program and IT management consulting to various companies.

GE / GE AEROSPACE, Cincinnati, OH – Program Management / PMO / Divestiture Management

Partnered with GE’s Divesture PMO on their divestiture of GE into three separate companies (GE Healthcare, GE Vernova, and GE Aerospace) by coordinating across all workstreams to ensure TSAs were met, $75M budget was adhered to, and 2-year divestiture timeline was achieved. Additional responsibilities included: aligning stakeholders with divestiture expectations, risks and issues were proactively mitigated, created and updated progress dashboards, and ensured leadership was current on overall divestiture health.

NORTHERN TRUST, Chicago, IL – Project Management / IT Security Management

Developed Northern Trust’s Vulnerability Management (VM) Operating Model (VMOM) and Maturity Model (VMMM), and defined the supporting roadmap, organizational structure, governance, roles & responsibilities, and performance metrics were align to their risk tolerance and VM strategic objectives.

BCBSA, Chicago, IL (consultant) – Transformation Management / Project Management

Partnered with BCBSA executives, and program leads, to define the BlueCard Modernization roadmap, aligning leadership on the strategic vision and future-state operating model.

BAXTER, Deerfield, IL (consultant) – Project Management / Transformation Management

Led the Business Transformation Office (BTO), partnering with executives and business leaders to deliver transformative solutions for high-impact global initiatives within 90 days, while securing alignment on scope, solution design, rapid ‘quick hit’ implementations, and long-term improvement roadmaps.

BCBS - SC, Columbia, SC – Project Management

Managed Go-Live planning and execution for the transition of Pharmacy Benefit Management (PBM) systems from Caremark to Optum, driving alignment with senior business and IT stakeholders to ensure optimal timelines / outcomes and successfully migrating 2M+ members on 1/1/2020.

INSTEC (now Insurity), Naperville, IL Jan 2016 - Sep 2019

Commercial P&C Insurance Software Company providing Policy Admin, Billing, and Underwriting software.

Portfolio Management / Program Management / Director of Engagement Management

Defined and launched Instec’s Engagement Management organization, redesigning client-facing operations to improve delivery and saved $3M+ (30%) in profit margin loss.

Redesigned business operations and expanded Cloud (Azure) project capacity from 9 to 20+, without increasing staff, driving a 50% increase in project revenue and improving scalability.

Implemented governance and engagement practices that cut scope/budget/timeline deviations, improved client satisfaction, boosted margins by 35%+, and delivered $3.5M+ in follow-up revenue.

Education

DePaul University, Chicago, IL

MBA, Finance

University of Wisconsin-Whitewater, Whitewater, WI

BBA, Computer Science

Certifications

Project Management Professional (PMP)® - PMI Institute - 2016

Certified Business Architect (CBA®) – Business Architects Association / Business Architecture Guild – 2010

Certified ScrumMaster® - Scrum Alliance - 2016

Lean Six Sigma – Green Belt – Lean Six Sigma Masters Program – 2016

Completed Course work: Advanced Business Practices (DePaul University – course author and teacher), Google Data Analytics, Process Modeling within Business Architecture (Northwestern University)

Additional Professional experience

MERCOLA.COM, Hoffman Estates, IL May 2011 – May 2015

Private Natural Health Company providing wellness website and selling natural health products, with 1M+ subscribers.

Project Management / Director of Operations / Strategy Architect / Business Transformation

Led the transformation of Mercola.com’s operations and technology, migrating to a new eCommerce platform (Dynamics AX, Microsoft CRM, and integrated applications), driving over $10M in annual revenue growth.

Re-engineered corporate processes, reducing out-of-stock items by 75% and cutting product launch time by 25% through streamlined operations and system implementation.

Directed Customer Service improvements, raising satisfaction scores from 52% to 89% by implementing best practices, performance metrics, governance controls, and process enhancements.

LEVEL5GROWTH CONSULTING, LaGrange, IL Jan 2005 – May 2011

Independent Consultant working through various companies to implement IT services and business transformation.

SERTA INTERNATIONAL / SIMMONS, Hoffman Estates, IL – Project Management

Led a high-level Total Cost of Ownership (TCO) assessment to enable the successful consolidation of two organizations onto a common ERP platform.

GOLDKEY RESORTS, Virginia Beach, VA – Project Management / Business Architect

Developed the future-state operating model, key metrics, and implementation roadmap for BPM initiatives, enabling the organization to transition from its current operations to a more efficient, optimized future state.

ALLSTATE, Northbrook, IL – Project Management

Worked with Allstate’s Business Architecture Team to define and deliver the implementation roadmap for the new Sales Channel Strategy.

eREJUVENATION, Zagreb, Croatia – Project Management / Business Development

Developed eRejuvenation’s Global Business Expansion Plan to support the addition of over 1,000 franchises within three years, including brand definition, strategy development, business planning, target market analysis, financial projections, and a high-level implementation roadmap.

COLLEGE of AMERICAN PATHOLOGIST, Northfield, IL – Project Management

Conducted business user and vendor workshops and facilitated requirements-gathering sessions to streamline product testing and regulatory acceptance processes while defining a new testing and compliance platform.

FONTAINEBLEAU RESORT, Miami Beach, FL – Project Management / Business Architect

Re-engineering of Fontainebleau’s cross-functional operations to elevate the customer experience and strengthen brand alignment, resulting in over $5 million in increased revenue.

KINDRED HEALTHCARE, Louisville, KY – Project Management / Business Consulting

Evaluated Kindred Healthcare’s IT PMO organization to identify and select software solutions that best aligned with business requirements and developed the corresponding implementation plan.

MANDARIN ORIENTAL - NY, DC, London, Hong Kong – Project Management / Process Architect

Optimized Mandarin Oriental Hotel’s operations and IT systems, increasing customer satisfaction by 25%, driving $3+ million in annual revenue growth, and improving productivity enterprise-wide.

ACCENTURE, Chicago IL May 1996 – Jan 2005

Project Management / Business Architect / Program Manager (Senior Manager, reported to C-Suite)

Managed Accenture’s global business and IT transformation to implement the firm’s first-ever office hoteling model across all worldwide offices, generating over $400 million in annual savings.

Co-managed the cross-functional development and implementation of a 1–3 year strategic operational plan for all divisions, achieving $200 million in annual cost savings.

Program-managed the implementation of the PeopleSoft HR & Recruiting system, serving as the model for Accenture’s global deployment.

Partnered with senior executives to support the divestiture of Andersen Consulting and Arthur Andersen Consulting.

Streamlined Accenture’s workforce procurement system, resulting in $50 million in annual savings.

Served as the Business–IT liaison, aligning business functionality with technology solutions through software selection, implementation planning, vendor management, and roadmap development.

BAXTER HEALTHCARE, Deerfield, IL. June 1989 – May 1996

Software Engineer / Project Management / Program Manager

Co-developed the first-ever just-in-time order processing and distribution system for hospital supplies—recognized by CIO Magazine’s 1997 Application Hall of Fame as one of the 12 most influential business applications of the decade.

Co-led the development of Renal’s Patient Standing Order system, improving accuracy and efficiency in patient order management.

Collaborated with key stakeholders to define and implement system requirements and streamline processes across order entry, fulfillment, inventory, and freight operations.

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