Emergency Communications Specialist with 8+ Years Experience

Ripley, US, ***** • *********@*****.*** • 901-***-****

HOLLY SAIN

PROFESSIONAL SUMMARY

Telecommunicator with 8+ years managing emergency dispatch operations, CAD data integrity, and checklist-driven response procedures. Demonstrates strong technical proficiency in data entry and incident documentation, effective cross-shift coordination, and mentorship that reduces onboarding time and improves responder situational awareness. Seeks to apply proven decision-making, quality-assurance practices, and communication skills to enhance operational reliability and continuous improvement in public safety communications. EMPLOYMENT HISTORY

TELECOMMUNICATOR Nov 2017 - Sep 2025

Tipton County E911

COMPANION/CAREGIVER Feb 2014 - Nov 2016

H.A.T.S

INSTRUCTOR Oct 2013 - Feb 2014

H.A.T.S

Managed emergency dispatchcommunications for Tipton County E911 from Nov 2017 to Sep 2025, ensuring timely response coordination and clear incident documentation. Reviewed CAD log inconsistencies and implemented standardized entry checks, improving data integrity and enabling clearer trend analysis for supervisors.

Coordinated cross-shift handover procedures with field units to ensure continuity of information, reducing redundant queries and enhancing responder situational awareness. Implemented checklist-driven dispatch sequences for common incident types to speed resource deployment and achieve more consistent on-scene arrival patterns.

Maintains accurate call timelines and incident annotations to support timely investigations and provide reliable records for quality assurance reviews.

Mentors new telecommunicators through paired shifts and scenario walk-throughs, building confidence and shortening ramp-up time during live operations.

Assessed individual care needs and implemented personalized daily plans, improving client comfort and yielding noticeable improvements in routine adherence and wellbeing.

Coordinated with family members and social services to address changing needs, enabling timely adjustments to care and enhancing client safety at home.

Assisted with medication reminders and coordinated with healthcare providers, reducing missed doses and strengthening continuity of care through clear communication.

Maintained accurate care logs and incident reports, ensuring reliable documentation that supported care continuity and informed clinical follow-ups.

Facilitated mobility and ADL assistance using safe transfer techniques, decreasing client fall risk and promoting greater independence in daily tasks.

Introduced engaging activity plans tailored to abilities, improving client mood and encouraging participation that led to marked gains in social interaction.

Designed interactive lesson plans for diverse learners, introducing hands-on activities that improved engagement and produced noticeable gains in learner participation. Facilitated peer workshops and mentorship sessions to share teaching best practices, strengthening team cohesion and improving lesson consistency.

Maintained accurate attendance and progress records, enabling timely interventions and supporting documented student development.

Provided one-on-one coaching to struggling students, tailoring explanations and resources to build confidence and accelerate skill acquisition.

DAYCARE TEACHER Apr 2005 - Jun 2006

Little Angel's Daycare Atoka, TN

ASSISTANT MANAGER Apr 2000 - Mar 2005

Family Dollar Paducah,KY

EDUCATION

DIPLOMA May 1998

Munford High School Munford, TN

COURSES

CPR CERTIFICATION

Tipton Co E911

DRIVER'S LICENSE

FIRST AID CERTIFICATION

FIRST AID AND CPR

SKILLS

Administrative experience (Experienced), HIPAA (Expert), Math (Experienced), SMS customer support (Expert), Regular scheduling (Skillful), Decision making (Experienced), Grammar Experience (Experienced), Customer support experience within telecommunications industry (Expert), Customer support experience within retail industry (Expert), Basic math (Expert), Employee relations (Experienced). Developed and implemented age-appropriate curriculum for children in accordance with state guidelines Created a safe and nurturing environment for children, ensuring their physical, emotional, and social well-being Led daily activities such as circle time, arts and crafts, storytime, outdoor play, and sensory exploration to promote learning and development

Maintained accurate records of children's attendance, behavior incidents, milestones achieved, and parent communication Implemented positive discipline techniques to encourage appropriate behavior while promoting self-esteem and independence

Supported children during meal times by encouraging healthy eating habits and monitoring dietary restrictions or allergies Collaborated with other teachers to plan special events such as holiday parties or graduation ceremonies for the daycare center Ensured a clean and organized classroom environment by regularly sanitizing toys, equipment, surfaces, etc. Promoted effective communication between parents/guardians through daily verbal updates at drop-off/pick-up times Encouraged creativity and self-expression through art projects, music, dance, and dramatic play activities Implemented behavior management strategies to create a positive classroom environment that fosters respect and cooperation Demonstrated patience, understanding, and compassion when dealing with challenging behaviors or emotional situations Introduced thematic learning modules to connect play with early literacy, improving engagement and fostering observable language development among attendees.

Mentored assistant staff on classroom routines and emergency procedures, strengthening team reliability and ensuring consistent care during shifts.

Managed daily store operations, improving inventory accuracy and reducing shrink significantly. Supervised and trained staff, increasing team productivity and customer service consistency. Coordinated merchandising and promotions, driving measurable improvement in store sales performance. Implemented scheduling and cost controls, lowering labor expenses while maintaining service levels. Resolved customer issues and operational problems, enhancing store reputation and repeat business. Audits stock receives and backroom organization to identify bottlenecks, then implements process changes that improve replenishment speed and product availability.

Refines cash handling routines and end-of-shift reconciliations to reduce discrepancies and strengthen day-to-day financial accuracy.

Coaches associates with hands-on demonstrations and targeted feedback, accelerating skill development and elevating overall customer service quality.

Pilots customer-focused service initiatives—such as express checkout adjustments and signage tweaks—to streamline shopping journeys and encourage repeat visits.

Maintains precise inventory records and conducts regular spot checks to detect variances early, protecting margins and maintaining orderly stock levels.

Organizational skills (Expert), Dispatch (Expert), Computer literacy (Experienced), Windows (Experienced), Phone call management (Expert), Working with people with disabilities (Experienced), Microsoft Teams (Experienced), Individual consumer customer service (Expert), Employee engagement, Employee onboarding, Microsoft Word (Skillful), Google Workspace (Skillful), Critical thinking (Skillful), Medical Records, Customer support experience within government industry, Call center agent experience (Skillful), Dispatching (Expert), Microsoft Outlook Calendar (Skillful), Customer training (Skillful), Microsoft Excel, Phones (Expert), Communication skills (Experienced), Negotiation, Computer operation (Experienced), Telecommunications headsets (Expert), Experience with children (Experienced), Phone etiquette (Expert), Handling customer inquiries (Expert), Google Calendar, Patience (Experienced), Research, Office management (Experienced), Office management experience, Multitasking (Expert), Patient care (Experienced), Customer support experience within healthcare industry (Skillful), Office activity coordination (Beginner), Managing teams as an office manager (Skillful), Customer support (Expert), Word processing (Skillful), Customer Service (Expert), Client communication (Experienced), Empathy (Expert), Attention to detail (Experienced), Data entry (Experienced), Government agency customer support, Zoom (Experienced), Money Handling (Expert), Internal employee customer service, Technical Proficiency, First aid (Experienced), Office record organization (Expert), Staff supervision (Experienced), Microsoft Office(Skillful), Computer skills (Experienced), Working with middle schoolers (Skillful), Multi-line phone systems (Skillful), Professionalism (Expert), Work ethic (Expert), QuickBooks (Skillful), Phone customer support (Expert), Employee training, Managing teams in a customer support role (Experienced), Medical terminology (Skillful), Typing (Expert), Communications (Expert), Mentorship, Care coordination, Time management (Expert), Safety compliance, Activity planning. LANGUAGES

English (Native).

ADDITIONAL INFORMATION

ADDITIONAL INFORMATION

I can manage stressful situations. I am also a quick learner and pay attention to details. I love helping people. Great customer service skills. Very organized and thorough with work. I arrive to work on time and almost always early. I make sure to get the job completed on time. If I make a mistake or don't understand, I will fix it and/or ask questions to make sure it is done correctly.

REFERENCES

Toni Bartlett 901-***-****); Craig Spence 901-***-****); Debbie Goodin 615-***-****). HOBBIES

Photography

Cooking

Spending time with family

Traveling

Gardening

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