Remote Customer Service Specialist
Resume:
Patricia Doak
**** * *** ***** **. APT A
Anaheim, CA 92807
************@*******.***
Summary
Customer Service E-commerce Client Management
Logistics and Transportation Medical Assistant, Administrative PROFESSIONAL EXPERIENCE AND SKILLS
Customer Service Representative
Function as the face of the company in which customer service was the key line of communication with the client.
Provide the highest quality customer service, scheduling, shipping, and order entry.
Perform sight inspections of returned goods for RGA acceptance and maintained spreadsheets of all damaged and returned goods.
Processed will-call customer’s paperwork and cash receipt payments.
Provided shift support for walk-in showroom presenting goods and services.
Assist outside Sales Reps. by organizing and mailing marketing materials to clients.
Check inventory, pull special part orders, and ship to clients.
Inventoried and ordered office supplies.
E-Commerce
Managed numerous accounts including Wayfair, Ferguson, and Houzz.
Pulled orders from client portals and processed them in company data management software such as Business Central.
Created Bill of Ladings, shipping labels, and packing slips.
Scheduled pickup of product with assigned shipping carriers.
Managed tracking information on client websites. Client Management
Maintain book of clients and their specific product and delivery needs.
Constructed relationships with clients gaining respect, trust, and confidence.
Personally chosen to attend and provide expertise at the annual international KBIS – Kitchen and Bath Show in Chicago, Il.
Logistics and Transportation
Responsible for all logistics of a large volume distributor.
Independently schedule shipments utilizing client chosen trucking company.
Created Bill of Lading and distributed to drivers for client delivery.
Played key role in warehouse comprehensive inventories. WORK HISTORY
Sunny Wood Products Company, Cerritos, CA. (10/2009 – 10/2025)
Klaussner Furniture, La Mirada, CA. (09/2004 - 10/2009) EDUCATION
Alison Empower Yourself – CPR, AED, and First Aid Certificate
Southeast ROP, Cerritos, CA - Medical Assistant, Admin. Certificate
Rockhurst University Awarded Customer Service Certificate
El Camino High School – Diploma achieved
COMPUTER SKILLS
Office programs including Word, Microsoft Outlook, and spreadsheets.
Customer service database and interface programs such as Avante-Infoflo, ProComm, AS/400, Great Plains, Business Central.
Shipping programs; UPS World-ship, FedEx Power-ship, and USPS shipping.
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