Senior Technical Program Manager - Cloud, AI, ERP, CRM Expert

HAMID NOORIAN, PMP, PMI-ACP, SFC, SMC, ITIL, MSEE

Senior Technical Program Manager

Cloud / AWS / AZURE / GCP / Adobe / Snowflake / Dynamics 365 / AI / BI / Web / Mobile / CICD / ERP / CRM

Laguna Niguel, CA 92677 949-***-**** (C) ********@***.*** U.S. Citizen

EDUCATION:

M.S. Electrical Engineering University of Colorado, Colorado Springs, Colorado

B.S. Electrical Engineering - Computer Science, University of Colorado; Colorado Springs, Colorado

CERTIFICATIONS:

PMI PMP, PMI-ACP (Agile Certified Practitioner), SFC (SCRUM Foundation Certified), SMC (SCRUM Master Certified), ITIL V3 Foundation

PROFESSIONAL SUMMARY

Senior Technical Program Manager with 14 years of Program and portfolio management experience and 25 years of combined project and program leadership in leadership in enterprise software & application integration, migration & implementations cross functional engineering delivery, Cloud integration & migrations (AWS, Azure, GCP), Integrated schedule, and digital transformations. Expert in Waterfall, Agile (SCRUM / Kanban) and Hybrid delivery methodologies, SharePoint Site management, cross-functional stakeholder engagement & management, managing geographically distributed teams & Integrated resource & schedule planning. Notable for driving multimillion-dollar initiatives that deliver strong customer satisfaction and measurable ROI.

Expert in Logistics management, Merger and Acquisition (MA), PPM Administration and Earned Value Management (EVM).

SKILLS SUMMARY:

Personal Traits: Understand and deal well with rapid development cycles, Communication, remain calm & flexible in the

face of uncertainty. Strong technical background, Self-motivated and proactive with demonstrated creative and critical thinking capabilities, Analytical Thinking, and Stakeholder management.

ServiceNow – Remote, CA - Contract 06/2025 – 12/2025

Sr. Manager, Digital Platform Engineering Services – Sr. Technical Program Manager

Owned Software Development, execution, production deployment and Quality Assurance, Data application, database migration, and Validation of Campaign Content Management System (CCMS) for ServiceNow global marketing organization. Managed AEM developers with Adobe consulting services. Oversaw and contributed to the architectural design and change management.

Implemented and leveraged Adobe AEM AI tools to accelerate generation of pictures and videos for commercial and marketing campaigns.

Designed and operationalized an L2 support model for platform-related incidents. Served as the single point of accountability for software and platform issues. Partnered with engineering team to triage incoming incidents and resolve issues quickly.

Coordinated resolution across multiple Scrum and engineering teams globally (US, India, South America) and ensured end-to-end ownership when issues involve multiple systems or teams.

Managed ticket intake from multiple sources including internal teams, experts, and customers.

Prioritized and coordinated resolution of incidents based on severity. Maintain streamlined triaging workflows using engineering tools using Jira, Confluence & ServiceNow Agile module. Ensured rapid response during high-volume peak periods.

Directed activities of Adobe Consulting Services, ServiceNow PMO, and IT organizations for product delivery, QA and data validation of corporate wide development and implementation initiatives and Integration of Microsoft Dynamics 365 with Adobe AEM.($18 Million Program) Utilized Geo SEO, Search Engine Optimization, PowerBI, Tableau, Agile SCRUM, Waterfall, Agile SCRUM, Agile Kanban, SAFe, SharePoint, Teams Channels, and Workday.

Directed Application & Data integration / migration of Microsoft Dynamics CRM 365 (Digital Transformation Web, Mobile), Allocadia with Adobe Workfront Reporting, Adobe Universal Editor, and Adobe AEM, Adobe AEP, Adobe AEC, & Adobe Marketo using Adobe Fusion for replacement of Folloze application using Scaled Agile Framework (SAFe) using ServiceNow Agile module, SmartSheet, Microsoft Project, Workday, SharePoint, Teams Channels, ServiceNow Surf and PI Planning and data Analytics using Microsoft BI and Tableau.

Led Integration of Microsoft Dynamics CRM 365 (Digital Transformation Web, Mobile), Adobe Marketo, Adobe Workfront, Kafka, Snowflake, PowerBI, Tableau, Adobe AEP, Adobe AEC, and Adobe AEM using Adobe Fusion in Amazon AWS Cloud using Scaled Agile Framework (SAFe), RCA, ServiceNow Agile module, ServiceNow Surf, Smartsheet, Microsoft Project, and PI planning.

Performed an executive audit of Marketing Product Management and Platform Engineering departments and presented findings and recommendations to Marketing Executive Leadership Team (MLT) and VP of Marketing.

Collaborated with the Scrum Masters for building product backlog, holding backlog grooming, Scrum Retrospectives, and Product Review sessions for multiple Scrum teams (SAFe – Scaled Agile Framework).

Collaborated with Marketing leadership team to build Marketing product roadmap (PI planning) for FY26.

Ventura Foods – Brea, CA - Contract 01/2025 – 05/2025

Sr. Project Manager – Sr. Program Manager

Merger & Acquisition (M&A): Led the Waterfall & Agile software development projects (SDLC, Workday) for integration of MuleSoft with EDI for AS400, JD Edwards and Manhattan WMS (Warehouse Management System) for Sales & Operations. Utilized Amazon AWS Cloud, Microsoft Project, Microsoft Teams, SharePoint, ServiceNow, Workday, PowerBI, GitHub, JIRA, Confluence for project tracking, management and financials, Creation of RACI and Network Diagram, RAID logs and RESTful API Integration. Utilized Docker, and Kubernetes.

Managed a plant automation project to automate 13 plants using AMSEEM Factory Automation and JD Edwards.

Managed integration order tracking and management for Food distributors in Canada using EDI.

Managed Deloitte Audit of the IT organization, SOX, ITGC. Working with the Deloitte Auditors to provide required information for IT SOX and ITGC.

Viking Cruise lines – Woodland Hills, CA - Fulltime 08/2022 – 06/2024

Sr. Manager Marketing Programs – Sr. Technical Program Manager

Directed four vendors (LiveRamp, Merkle, Avtex, Epsilon) for implementation of Adobe Experience Platform (AEP), Adobe Experience Cloud (AEC), Adobe Experience Manager (AEM) and integration with Microsoft Dynamics CRM 365. ($18MM program). Managed AEM developers with Merkle. Oversaw and contributed to architectural designs and change requests.

Designed and operationalized an L2 support model for platform-related incidents. Served as the single point of accountability for software and platform issues. Partnered with engineering team to triage incoming incidents and resolve issues quickly.

Coordinated resolution across multiple Scrum and engineering teams globally (U.S. & India) and ensured end-to-end ownership when issues involve multiple systems or teams.

Managed ticket intake from multiple sources including internal teams, experts, and customers.

Prioritized and coordinated resolution of incidents based on severity. Maintain streamlined triaging workflows using engineering tools using Jira, Confluence & ServiceNow Agile module. Ensured rapid response during high-volume peak periods.

Implemented and leveraged Adobe AEM AI tools to accelerate generation of pictures and videos for commercial and marketing campaigns.

Directed activities of Adobe Consulting Services Gold Partner, PMO, and IT organizations for product delivery, QA and data validation of corporate wide development and implementation initiatives and Integration of Microsoft Dynamics 365 with Adobe AEM.($18 Million Program) Utilized Geo SEO, Search Engine Optimization, PowerBI, Tableau, Agile SCRUM, Waterfall, Agile SCRUM, Agile Kanban, SAFe, and Workday.

Performed IDP and BUP for implementation of Adobe platform for Marketing organization. Led day-to-day development, execution, RCA and executive reporting for custom configuration and integration of Adobe Experience Manager (AEM), RTCDP, Adobe Experience Cloud (AEC), Adobe Experience Platform (AEP), AJO, OD, Adobe Analytics on Amazon AWS Cloud with LiveRamp and Microsoft Dynamics CRM 365 (Digital Transformation Web, Mobile) utilizing Data Analytics application and database migration. A/B Testing, PowerBI, Docker, and Kubernetes. Program cost was $18MM+ resulting in ROI savings of $26MM in 3 years. Collaborated with other marketing teams for SEO Optimization, social media, management with Facebook, and Instagram digital advertising. Prepared earned value (EV), estimate to complete (ETC) monthly for Finance team. Creation of RACI & Network Diagrams, RAID log development and API Integration with Microsoft Dynamics CRM and Adobe AEM integration. Utilized CloudWatch and Splunk.

Utilized Microsoft Azure Cloud, Microsoft SQL Server Datalake, Databricks, ServiceNow, Smartsheet, Planview, Microsoft Project, JIRA, Confluence, Microsoft Word, Excel, PowerPoint and Teams applications and Workday for project / program / resource and financial tracking and management.

Directed migration of on-premise SharePoint to Microsoft Teams on Azure (6 TB of data). Managed migration of Shared drives from on premise SharePoint to MS SharePoint Online and MS Teams channels (31 TB of data).

Led the development of an executive reporting dashboard using Smartsheet to provide leadership status of three corporate wide initiatives.

World-Wide Technology – Costa Mesa, CA - Fulltime 06/2021 – 08/2022

Technical Cloud Delivery Manager

Developed long-term vision and strategic roadmap for project management competency. Worked with the business teams to develop IDP and BUP with the clients for cloud implementation projects.

Responsible for overall design, data / application migration delivery, and deployment of Cloud (Amazon AWS, Microsoft Azure, Google Cloud) Digital Transformation solutions, Geo SEO Optimization (Web, Mobile, eCommerce B2B - B2C), RESTful API integration, RACI and network diagram development for customers throughout the U.S.

Managed development and production deployment of:

oGoogle Cloud Platform (GCP), and Palo Alto Security configuration project for Men’s Warehouse clothing chain.

oManaged development and production deployment of Google Cloud (GCP) CCAI (Contact Center Artificial Intelligence AI & ML) for Blue Cross of Hawaii Healthcare organization (SDLC). Taught Google Cloud CCAI to understand Hawaiian & Japanese words and languages and to respond to insurance callers for call routing, information capture, verification of names, addresses, phone numbers and scheduling of future appointments and medical treatments. (CloudWatch, Splunk)

oManaged implementation of resource and financial tracking for Workday.

oMicrosoft Azure IaaS Infrastructure implementation for a state transportation agency.

oAmazon AWS Standard Migration Framework for Worldwide Technology (WWT).

oMicrosoft Teams implementation and migration from SharePoint for Ameren utility corporation.

oMicrosoft PowerBI consulting for Beverage manufacturing and distribution company (Tableau Migration)

oMicrosoft PowerBI consulting for Ameren Utility corporation (Tableau Migration)

oMicrosoft OneDrive, and SharePoint migration for a large Healthcare organization.

oMicrosoft Office 365, OneDrive & Google Drive Migration DSW foot ware US and Japan Shoes and Apparel distributor and sales corporation.

oMicrosoft Teams Voice implementation DSW Foot ware Japanese - US manufacturing and distribution company for Merger and Acquisition (M&A) of three companies.

Fidelity National Financial – Laguna Niguel, CA - Contract 10/2020 – 06/2021

Program Manager – Sr. Project Manager

Program managed implementation of Microsoft Dynamics 365 on Microsoft Azure Cloud (Digital Transformation).

Oversaw seven (7) Agile SCRUM, SAFe software development (Web, Mobile, eCommerce B2B – B2C) projects (portfolio of $21.5M) (.Net C# Microservices based software development - SDLC) utilizing Azure DevOps, Docker, Kubernetes and SharePoint. Managed test automation using Selenium. Created and presented executive status reports using PowerBI and Microsoft Project Online.

Managed Tableau migration to PowerBI.

ConvergeOne - Laguna Niguel, CA - Contract 2/2020 – 10/2020

Cloud Program Manager

Directed projects of four (4) Project managers / SCRUM Masters managing cloud migration projects valued at $16.5M.

DevOps – CICD: Program managed Telephony (UCaaS, CCaaS) cloud migration Digital Transformation projects in Agile SCRUM (Agile SAFE, C# (C Sharp), Python, React, .Net Microservices based) to Cisco UCC, Avaya, Cisco Cloud, Amazon AWS, and Microsoft Azure Cloud environments for clients throughout United States.

Led program escalations, project P&L, C-Level reporting, and communication, change of scope management and mentoring project managers with process, procedures, and project governance. (platform hosting, Kubernetes, CICD, and data services).

Managed medium to large scale Cloud and software development projects utilizing standardized project management methodology.

Led the project team by project analysis, scheduling, production, implementation, and monitoring to bring assigned projects to a successful conclusion.

Maintained project scope and provided risk analysis, facilitated project communication at all levels and interfaced with internal and external stakeholders.

Handled project issue escalation related to individual projects being managed by their team.

Organized executive report outs for steering committees and senior leadership teams on a regular schedule.

Responsible for program escalations, project P&L, C-Level reporting, and communication, change of scope management and mentoring project managers with process, procedures, and project governance.

Kaiser Permanente, Pasadena, CA - Contract 10/2019 – 1/2020

Program Manager – Sr. Project Manager

Managed the design for cloud migration program of KP.org website from on premise to the IBM IaaS Cloud and Amazon AWS Cloud. Oversaw two project managers in implementation of Apigee and UAM (User Access Management) (Python, SQL, Apache, Kafka, Containers, and Geo SEO optimization).

Managed development of requirements and design documents and change management for cloud migration of KP.org.

Coordinating activities for Infrastructure, cloud services, networks, marketing, sales, accounting, and finance organizations.

Facilitated the definition of project scope, goals, deliverables, project tasks and resource requirements.

Led and coordinated project managers across multiple key business initiatives to ensure the overall program stays on schedule.

Held project team accountability by tracking and communicating project progress ensuring projects are delivered as per agreed scope, on time, within budget, and as per the organization’s quality standards.

Worked with the business stakeholders and technical teams to define and communicate business requirements, project scope, project milestones and deliverables.

Developed RFPs (Requests for Proposals) for external services and managed all aspects of external vendor relationships.

Facilitated discussions across business stakeholders and project teams to determine their process and system needs on an as-needed basis.

Managing daily activities of three project managers, two SCRUM Masters and two Deployment Managers.

Facilitated SCRUM of SCRUMs and all scrum ceremonies including daily stand-up, backlog grooming, Sprint Planning, Sprint Retrospective and Sprint Reviews for Java, React, Python & .Net Microservices based software development projects.

Experian – Costa Mesa, CA - Contract 2/2018 – 8/2019

Program Manager - Senior Project Manager - Sr. SCRUM Master

PMO: Program managed migration of On-Premises applications and databases for Merger and Acquisition (M&A) to the Amazon AWS Cloud environment (Web, Mobile), ADFS for integration with Experian’s databases for calculation for Super FICO score. (Hyper-converged Infrastructure (HCI, VMWare, AWS, VDI, ADFS, 2FA or Multi-Factor Authentication (MFA), On-Prem Exchange, Office365 (O365), G-Suite, Azure DevOps, Planview)

Increased team’s velocity by 70% in RESTful API migration project by scheduling weekly training sessions and improving team communications.

Facilitated all SCRUM ceremonies, including daily stand-up, grooming, planning, retrospective, scrum-of-scrums. Identified and removed roadblocks from the team’s path to ensure productivity including SOX and ITGC audit.

Utilized Agile Scrum and Kanban methodologies. Held Sprint ceremonies with Product Owners and facilitated up to 4 Scrum teams with an average of about 8-10 team members on each team in 2-week sprints.(platform hosting, Kubernetes, CICD, and data services).

Facilitated sprint retrospectives, tracked sprint velocity and burndown charts. Utilized Fibonacci series for generating story points for size estimation.

Expertise in Collaboration tools including Atlassian JIRA, Confluence, MS Project, Planview, SharePoint & Rally.

DevOps – CICD: Managed development of corporate wide REST based common API’s using APIGEE for mobile integration with banks and credit unions. Implemented the software solution in Amazon AWS Cloud environment.

Coached and led a team toward stable velocity, successfully meeting commitments / target dates and a healthy team dynamic utilizing available metrics to determine opportunities and drive action.

Managed corporate wide Hybrid, Agile SCRUM, Agile KanBan Microservices based software development and integration programs for acquisition and integration. Utilizing JIRA, Confluence, Microsoft Office, Microsoft Project, and SharePoint applications.

Coached and trained multiple development and QA teams in migration from Waterfall to Agile SCRUM and Agile KanBan methodologies.

SeneGence International – Foothill Ranch, CA - Fulltime 3/2017 – 1/2018

Program Manager - Senior Project Manager

Oversaw creation and submission of RFPs to SAP, Oracle, and Manhattan corporations. Reviewed the RFP response documents from SAP, Oracle, and Manhattan corporations for implementation of ERP and WMS (Warehouse Management System) and IMS (Inventory Management System) applications.

Agile - DevOps – CICD: Managed the development and worldwide deployment of an eCommerce (B2B, B2C) web-based shopping application, SEO ($2.1 MM, Agile SCRUM – Microservices based) (.NET, MVC, C#, SQL, Azure DevOps) for SeneGence International. eCommerce (B2B, B2C) shopping sites are currently being accessed by 250,000 distributors throughout the world.

Led migration of eCommerce shopping (B2B, B2C) application and Acumatica ERP, CMS applications from on premise to Microsoft Azure Cloud environment. Led test automation using Selenium application.

Led configuration and implementation of Disaster Recovery, Business Continuity (DR/BC) for the eCommerce SQL Server database on Microsoft Azure Cloud environment.

Collaborated with the CXO team, and built requirements documents for HR, Legal, Sales, Marketing, and Operations. Worked with SAP consultants to configure SAP modules for HR, Sales, Marketing, Legal and operations according to the collected requirements.

Managed an enterprise-wide SAP S4 / HANA ERP, MRP & WMS implementation project in a private Cloud with a budget of $20MM for hardware and software implementation projects. Managed six project managers, business analysts and report writers for the IT organization.

Managed implementation of ServiceNow and Integration of ServiceNow with JIRA, Confluence and BitBucket (Cloud based).

Established a Project Management Office (PMO) by developing and implementing processes, standard operating procedures (SOP) and gate processes for software development, test, and implementation.

Tools: JIRA, Confluence, BitBucket, ServiceNow, Salesforce.com, Tableau, PowerBi, SAP S4 HANA, Acumatica, Verizon VCC, UCC

Molina Healthcare – Long Beach, CA - Contract 10/2015 – 1/2017

Sr. Project Manager, SCRUM Master

Managed successful delivery for two (Agile SCRUM) mobile application development projects using Swift and Java with budgets of $2.6 million plus on Amazon AWS Cloud. Delivered fast and reliable mobile applications on iOS and Android platforms. The goal of these projects was to educate members in utilizing emergency rooms and reduce emergency visits resulting in $18M Savings.

Responsible for Program management, Customer engagement, Development and QA team management.

Agile - DevOps – CICD: Managed and led a team of 50+ outsourced developers, QA, business analysts, & UI / UX designer in development and delivery of specialized in Swift, & Java (RESTful API’s) mobile applications. Deployed applications nationwide.

Managed corporate wide integration of Salesforce.com, Office 365 (O365), ServiceNow and Box with SkyHigh application in a Cloud Security implementation project.

Managed a corporate wide implementation of Payment Card Industry Data Security Standard (PCI DSS) project for Molina Healthcare IT Security and Bill Pay departments. Utilized Jira, Confluence (Administrator Certified), Microsoft Project, Smartsheet.

Managed the project to secure all privileges accounts throughout the corporation using PAM application.

Managed implementation of Red Seal and Cisco ISE applications for intrusion detection and network monitoring for IT security organization.

Oversaw the scope of the project and development of deliverables. Owned delivery of requirements and technical design documents. Worked with Information Security, Legal and Compliance ensuring proper project governance and controls.

Oversaw day-to-day tracking of project issues, risks, dependencies, and next steps. Worked with engineering, design, and QA teams to ensure quality and timeliness of all deliverables.

Managed system integration testing (SIT) and user acceptance testing (UAT) along with key stakeholders.

EMC Cloud Services – Laguna Niguel, CA - Contract 5/2015 – 10/2015

Program Manager – Sr. Project Manager – SCRUM Master

Technossus LLC - Irvine, CA - Fulltime 3/2014- 1/2015

Program Manager - Sr. Project Manager - SCRUM Master

Led teams of onshore -offshore developers and QA analysts in full lifecycle Agile and Scrum software design and development projects for healthcare corporations. Utilized Microsoft Team Foundation Server (TFS) to track status and project financial reporting. Held weekly and Ad-Hoc project status meetings with project sponsors, reported project status and financial updates.

First American Title Corporation – Santa Ana, CA - Fulltime 10/2012 – 12/2013

Sr. Project Manager - SCRUM Master

Held business planning sessions and developed long and short-term strategic IT roadmaps (2-5 years) for integration of Oracle MDM and IT applications for the IT organization. Presented the roadmap to the IT and business executive teams.

Autonomy Consulting Services - Fulltime 6/2010 – 10/2012

BMC Software Consulting Services – Laguna Niguel CA

Senior Project Manager, Agile SCRUM Master

Managed a team of 12 software and QA engineers. Projects involved deployment of hardware infrastructure and network support for the deployment of Autonomy cloud software.

Systems Technology Associates (STA) Consulting Services – Tustin CA - Fulltime 11/2007 – 6/2010

PMO, Program Manager

Public Sector: Managed Datacenter consolidation and Application Migration projects for State of California and Credit Union mergers and acquisitions.

Program Management: ITIL, SOX Audit, HIPAA, ICD10, SAFE, PPM, JIRA, Confluence, PlanView, SmartSheet,

Custom Software Development, SAP S4 / HANA, PowerBI, Clarity, Application Security, IOT, Mobile Application

Development, SaaS, laaS, PaaS, PowerBI, Tableau, Selenium, Professional Services Experience

IT Project Lifecycle: Resource Planning, Requirements Analysis, ROI Analysis, Costing & Budgeting, Project

Scheduling, Project Reporting, Project Financials, Testing/QA/Rollout/Support, RACI Diagrams, Development Processes

Value-Added Leadership: Communication, Team Building & Mentoring, Client Relations & Presentations, Vendor

Management, Program / Project financials, change management, Executive presentations, Long/Short term Business

Planning, Self-Starter, Motivator, Stakeholder Management

Operating Systems: Windows 11, (.NET), Linux (Red Hat), HP UX, IBM AIX, HP, Mobile, iOS, Android

Hardware: Apple, Samsung, HP Servers, IBM PC, EMC Symmetrix, CLARiiON, Brocade switches, Storage (EMC SAN,

HP SAN), NAS, Cisco Routers, Cisco Switches, Avaya Telephony, Cisco Telephony

Software: VB"C", Visual C++, C#, .Net Microservices based, HTML, Java, JavaScript, ASP, VBScript, CSS, Content

Management System, XML, J2EE, XML, N-tier, SOA, MQ, Software Development, web services, SaaS, Infrastructure as

a Service (laaS), iPhone, Android, Tableau, Xamarin, Platform as a Service (PaaS), ANSI, ISO 9000, 9001, ASQ Q9000,

Python, SQL Server, Apache, Kafka, Containers

Applications: Microsoft Office 365 (Word, Excel, PowerPoint, Visio, Outlook), Clarity, Microsoft Project 2023, Project

Server 2022, SharePoint 2025, Primavera, Kubernetes, Snowflake, CRM, ERP, Oracle eBusiness, MDM (Master Data

Management), SFDC, Tivoli, Citrix Server, Symantec Enterprise Firewall, SAP S4 / HANA, PowerBI, BlueJeans, BMC

Remedy Implementation, ITSM, ITBM, CMDB, PeopleSoft, Oracle eBS, Oracle MDM, Oracle NetSuite, Cloud Services,

Internet Explorer, Business Objects, WorkSite, FileSite, iManage Records Manager (IRM), Control Point (CP), IUS,

IDOL, Change Management (CM), incident management (IM), service request (SRM), Issues Management (ISM), Service

Desk Management (SDM), Data Warehouse, Incentive Social Networking, ServiceNow, Salesforce.com, Acumatica,

SmartSheet, PlanView, Folloze, SAFe, Adobe AEM, Adobe AEP, Adobe AEC, Adobe Workfront, Adobe Fusion

Protocols: TCP/IP, ODBC, ESB (Enterprise Service Bus), OSB (Oracle Service Bus), Voice Over IP (VOIP)

Databases: SQL Server 2020, Oracle 14, SQL Appliances

TECHNICAL SKILLS

Operating Systems: Windows 11, (.NET), Mobile, iOS, Android

Hardware: Apple, Samsung, HP Servers, IBM PC, EMC Symmetrix, CLARiiON, Brocade switches, Storage (EMC SAN, HP SAN), NAS, Cisco Routers, Cisco Switches, Avaya Telephony, Cisco Telephony.

Software: VB, “C”, Visual C++, C#, .Net Microservices based, HTML, Java, JavaScript, ASP, VBScript, CSS, Content Management System, XML, J2EE, XML, N-tier, SOA, MQ, Software Development, web services, SaaS, Infrastructure as a Service (IaaS), iPhone, Android, Tableau, Xamarin, Platform as a Service (PaaS), ANSI, ISO 9000, 9001, ASQ Q9000, Python, SQL Server, Apache, Kafka, Containers.

Applications: Microsoft Office 365 (Word, Excel, PowerPoint, Visio, Outlook), Clarity, Microsoft Project 2023, Project Server 2022, SharePoint 2025, Primavera, Kubernetes, Snowflake, CRM, ERP, Oracle eBusiness, MDM (Master Data Management), SFDC, Tivoli, Citrix Server, Symantec Enterprise Firewall, SAP S4 / HANA, PowerBI, BlueJeans, BMC Remedy Implementation, ITSM, ITBM, CMDB, PeopleSoft, Oracle eBS, Oracle MDM, Oracle NetSuite, Cloud Services, Internet Explorer, Business Objects, iManage Records Manager (IRM), Control Point (CP), IUS, IDOL, Change Management (CM), incident management (IM), service request (SRM), Issues Management (ISM), and Service Desk Management (SDM), Data Warehouse, Incentive Social Networking, ServiceNow, Salesforce.com, Acumatica, SmartSheet, PlanView, Folloze, SAFe, Adobe AEM, Adobe AEP, Adobe AEC, Adobe Workfront, Adobe Fusion, Adobe Universal Editor, POS at Taco Bell.

Protocols: TCP/IP, ODBC, ESB (Enterprise Service Bus), OSB (Oracle Service Bus), Voice Over IP (VOIP)

Databases: SQL Server 2020, Oracle 14, SQL Appliances. Key Performance Indicators.

Contact this candidate