Remote Data Entry Clerk - Reliable, Tech-Savvy Professional

Gail Nicolau

Cell – 817-***-**** *** W Harwood Rd Unit C, Hurst, TX 76054

PROFESSIONAL SUMMARY

Initiative-taking and results oriented technical support with over 10 years’ experience. Seeking a challenging remote, part time position.

EXPERIENCE

DFW Security, Ft. Worth, TX

May 2022 - Present

●Answer incoming calls in a timely manner from outside customers. Troubleshoot issues related to their security system.

●Schedule technical support when necessary

●Daily ticket auditing reports

●Follow up with customer to ensure all is working as it should

DFW Airport, DFW Texas Oct 2002 – April 2014

●Technical Support

●Software installation

●Troubleshooting various computer and printer issues.

●Provide timely and accurate customer service.

SKILLS

Customer service. Computer skills. Collaborator. Resolute. Residential and business security systems.

EDUCATION

Degree Type, Major (if applicable) Month/Year of Completion

University of Texas at Arlington – Legal Assistant 05/1996

AWARDS/RECOGNITIONS/VOLUNTEER WORK - (OPTIONAL)

●Employee of the Month May 2025

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