Logistics Coordinator with 30+ Years Experience

Tahrrisha Rodriguez

CHARLOTTE, NC ***** 704-***-**** ******@*****.***

PROFESSIONAL SUMMARY

Office coordinator with over 30+ years' experience in the Warehouse, Logistics, and Transportation fields Well-qualified Logistics Coordinator proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Experienced customer service professional bringing 25+ years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about Transportation regulations and standards.

SKILLS

Microsoft Office and PC Proficient (TMS, WMS System, Ship Max, Oracle and Syteline)

Shipment Tracking, Problem Solving

Data, Order Entry and Transportation Management

Shipping Procedures, Purchase Order Coordination, and Documentation

Supervisory Experience

WORK HISTORY

INBOUND/OUTBOUND LOGISTICS COORDINATOR 11/2019 to CURRENT

APL LOGISTICS

Account Coordinator of at least 25+ Customers per day

Facilitate Shipments of products from one destination to another: working with both LTL, FTL and Small Packages

Arranging Transportation, schedule, and orchestrating deliveries to meet customer needs

Heavy Data entry of customer shipments into company's intranet

Set-up Loads for shipment via phone or email

Researched and dispatched transportation companies to best fit customers and company needs

Customer Service Support Daily via phone and email.

Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing

Tracked orders and notified customers of status or potential delays as needed

Monitored inbound and outbound freight operations to establish timely delivery of packages.

LOGISTICS COORDINATOR 05/2017 to 11/2019

SAFE FLEET

Facilitate Shipments of products from one destination to another: work with both LTL, FTL and Small Packages

Helped company improvement of vendor relations by 20%

Managed Company's Multiple accounts and vendors

Arranging Transportation, schedule, and orchestrating deliveries to meet customer needs

Heavy Data entry of customer shipments into company's intranet

Set-up Loads for shipment designated Material Handlers for loads

Assisted in streamlining shipping and transportation process

Researched and dispatched transportation companies to best fit customers' needs

Customer Service Support Daily.

Generated documentation and information required for customer shipments.

CUSTOMER EXPERIENCE SPECIALIST 04/2016 to 05/2017

Ingersoll-Rand

Heavy order entry into company's IT system

Track and Trace

Large volume of Customer Service daily on 1st shift

Successfully maintained filing system and customer paperwork

Completed a large volume of clerical work to bring backlog current

Cited for Outstanding Customer Service Support by several customers and vendors

Researched and dispatched transportation companies to best fit customers' needs; worked with LTL.

RECEIVING SUPERVISOR 06/2014 to 04/2016

Freight Breakers

Supervised Unloading of product on 1st Shift crew of 20+ employees

Supervised palatalized staging of freight for entire shift

Oversaw hiring and training of new employees per demand

Management of daily operations on 1st shift

Successfully maintained filing system and production paperwork for entire shift

Completed large volume of office and clerical work daily.

Prepared incident reports and gathered data when accidents occurred on receiving floor.

Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.

SR. OUTBOUND TRAFFIC COORDINATOR 09/2007 to 06/2014

DMSI

Routes shipments to Department Stores by building loads; and designating carriers

Coordinating with team members to find alternative solutions and elevating exceptions to supervisor

Scheduling and Tracking loads in event of failures through carriers

Communicates with and prepares daily reports for traffic leadership, management and carrier’s

Monitoring and responding to supplier's and carrier's communications to ensure product is delivered in timely manner

Provides customer service for internal management, suppliers, and carriers by providing training on shipments and loads

Oversaw hiring and training of new employees per demand

Accurate distribution of daily e-mailed schedules to over 40 different executives regarding shipping schedules

Accurate set-up of outbound trailers to management and shipping personnel

Assisted management in various office and warehouse functions that kept us in #1 status

Maintained filing system and production paperwork for entire shift.

EDUCATION

Bachelor of Science Business Administration

ITT Technical Institute - Charlotte, Charlotte, NC

Pre-Law

Sullivan County Community College, Loch Sheldrake, NY

Minor: Business Administration

ACCOMPLISHMENTS

Recipient of the 2nd Quarter (Ingersoll-Rand) Presidential Achievement Award for Outstanding Customer Service

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