Dedicated Remote Customer Service Professional
Resume:
KAREN WATERS
Address:**** ******* *** ********* ** 18466
Phone: 917-***-****
Email:******@***.***
PROFESSIONAL SUMMARY
Dedicated customer service professional with experience in remote call center environments,banking,and healthcare support,Skilled in handling high volume inbound and outbound calls,resolving complex customer concerns,and maintaining accuracy while managing sensitive financial and medical information.Demonstrate strong communication,problem solving,multitasking abilities while consistently delivering supportive and efficient service.Demonstrating ability to meet performance metrics and build positive customer relationships in fast-paced,remote settings
Berkheimer - Bangor PA
Customer Service Representative January 2026-Present
Daily function to assist with inbound calls from taxpayers with questions regarding their local tax accounts,process payments,walk taxpayers through on how to properly file out tax forms.
Research and update customer accounts while ensuring accuracy and confidentiality of tax payers information.
Modivcare- Remote
Customer Service Modivcare July 2023 To October 2025
Daily function to assist with inbound high volume calls, assisting members with scheduling their non emergency medical transportation to and from healthcare appointments.
Coordinate with transportation providers to ensure timely and reliable pickup service.
Verify clients information,update records to make sure accurate documentation recorded in the company system, while ensuring strict confidentiality of clients sensitive health information.
Wipro-Remote
Customer Service February -2022 To July 2023
Daily function to assist with inbound calls providing members with support regarding their HSA and FSA account inquiries,investigate and resolve accounts.
Assisting members with account balance,claims processing,eligible medical expenses,and card transactions.
Help members resolve account issues with claim requests,guided members through account management and procedures.
Maintained accurate records of members interactions while ensuring confidentiality of personal and financial information while delivering professional service.
Manpower / TD Bank -Remote
Customer Service Fraud December 2020 To January 2022
Daily function to assist with inbound calls assisting with suspicious account activity and potential fraud cases.
Review transactions,verify account information and guide customers through steps to secure their accounts.
Document fraud reports accurately,Investigate unauthorized transactions while maintaining strict confidentiality of sensitive financial information.
Cigna - Call Center
Customer Service- October 2018 To November 2020
Daily function to provide customer service to members assisting with inbound calls to process prescriptions,health insurance benefits claims,and coverages.
Assist customers by reviewing their claims, explaining their policies,resolving billing issues and eligibility.
Educating members on their health benefits,prescription coverage,and providing network information while providing quality customer service.
Citizens Bank
Customer Service / Personal Banker/ Bank Teller- September 2017 To October 2018
Daily function to support customers with financial accounts and transactions.
Identify customers' needs and recommend appropriate solutions.
Executed knowledge of compliance,privacy regulations and secure account handling.
Processed customer deposits,withdrawals,transfer and payments with accuracy and efficiency.
Balanced cash drawer while ensuring compliance with bank policies and procedures.
Maximus
Appeals Consultant- August 2016 To September 2017
Daily function to review and process healthcare appeals and grievances in accordance with federal and state regulations.
Analyze medical records,insurance claims,analyzing documents to determine appeal outcome.
Ensure compliance with CMS guidelines,HIPPA regulations,and company policies.
Maintained accurate documentations and case notes in the internal systems.
Collaborated with internal teams to resolve complex cases and ensure timely processing.
EDUCATION
Northampton Community College-Associate Degree May 2025
John Jay College of Criminal Justice- Coursework Completed 1987-1988
Andrew Jackson High School- High School Diploma 1987
KEY SKILLS
Customer Service & Client Support
Active listening
Problem Solving
Data Entry
Documentation and Record Keeping
Multitasking
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