Senior Software QA Engineer with Agile Expertise

JACOB DAX DENKERS

Erda, Utah, USA ********@*****.*** 801-***-**** in/dax-denkers

SUMMARY

Software Quality Assurance Engineer with senior-level expertise in Agile environments, designing and executing functional test cases and inspection activities to ensure full requirements coverage. Proven track record reducing defect rates by 30% and developing quality strategies for cross-functional product teams. Skilled in SQL querying and test case management, seeking to enhance product reliability and process efficiency. EXPERIENCE

Software Quality Assurance Engineer

MasterControl January 2013 - January 2025, Cottonwood Heights, Utah

• Reviewed user stories and acceptance criteria to develop and execute QA test cases, scripts, and procedures for automated test maintenance, ensuring software functionality aligns with requirements while optimizing test case management throughout the STLC through collaboration with cross-functional teams.

• Developed and maintained quality strategy by designing comprehensive test plans, identifying bugs, creating detailed bug reports with reproduction steps, and suggesting improvements to enhance software quality and user experience in partnership with UX designers.

• Reduced customer defects by 30% through manual verification and pipeline automation test maintenance.

• Contributed to project planning by estimating QA activity timelines and adjusting as needed, operated under Agile and Scrum frameworks to complete releases and sprints, and assisted in maintaining compliance with industry standards such as ISO 9001 and CMMI Level III by adhering to QA best practices.

• Participated in the entire software testing process, including functional, regression, data-driven testing, and user acceptance testing, to ensure thorough coverage and quality assurance during development. Software QA

CenterShift Inc January 2011 - January 2013, Cottonwood Heights, Utah

• Developed and executed 10 to 30 test cases daily throughout the STLC using MTM and Visual Studio to validate software functionality and performance, identifying 8-10 defects weekly and resolving 10-15.

• Managed defect tracking and resolution through MS Visual Studio, improving issue resolution time by 10%.

• Ensured thorough testing coverage by increasing test coverage by 20% through the development of comprehensive test suites and applying quality assurance best practices for new features and regression testing.

• Verified the accuracy and effectiveness of software changes in database and front-end applications, identifying 5-10 database-related inconsistencies per sprint using SQL.

• Collaborated closely with development teams to reduce the bug fix lifecycle by 15% through clear cross-team communication. Software QA

Select Portfolio Servicing January 2009 - January 2011, Salt Lake City, Utah

• Developed and maintained quality strategy by designing comprehensive test plans, identifying bugs, and creating detailed bug reports while reviewing user stories and acceptance criteria to develop and execute QA test cases and scripts, resulting in a 10% reduction in issue resolution time.

• Led and mentored an offshore team of 5 to 10 QA engineers, providing guidance and support to achieve project goals, which enhanced team productivity and project delivery timelines.

• Managed a portfolio of over 1,000 accounts, reducing delinquency rates by 15% over 12 months, and demonstrated strong troubleshooting skills to identify and resolve issues independently.

Software QA

Tomax January 2006 - January 2009, Salt Lake City, Utah

• Developed and maintained quality strategy by designing comprehensive test plans and detailed bug reports while reviewing user stories to execute QA test cases, ensuring 100% coverage of critical software functionalities.

• Utilized QTP for regression testing, increasing testing efficiency by 15%.

• Tracked testing progress using JIRA to deliver weekly status reports to stakeholders, ensuring project transparency.

• Applied strong analytical skills for tracing root causes and validating outcomes, resulting in a 15% reduction in post-release defects. EDUCATION

Orem High School • 1995

SKILLS

Testing & QA Methodologies: Manual Testing Expertise, Whitebox/Blackbox, Regression, Performance, Integration, Functional, Exploratory, Smoke, Sanity, UAT, Ad-hoc, End-to-End, STLC, SDLC, Cross-Browser, API, and Mobile Testing. QA Strategy & Processes: Quality Assurance Best Practices, Quality Strategy Development, Test Case Design & Execution, Test Documentation, User Story Review

Tools & Technologies: SQL, Postman, GitHub, Oracle (basic knowledge), Unix (basic knowledge), Windows/Linux Environments Agile & Collaboration: Agile/Scrum/Waterfall, Collaboration With Developers Soft Skills: Communication (written & verbal), Critical Thinking & Problem-Solving, Attention to Detail, Adaptability & Continuous Learning, Teamwork & Collaboration, Interpersonal skills, Troubleshooting

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