Operations and Customer Service Specialist

CAMILLE HARVEY

***** *. ****** **, *******, Illinois

773-***-**** · ****************@*****.***

Proven success working in teams of 2-80 people through high growth operations while promoting high staff morale with a focus on customer satisfaction. Core competencies include interpersonal and team building aptitude.

OBJECTIVE

To obtain a job position that would promote professional growth while improving my customer skills.

WORK EXPERIENCE

CVS 12/2015 - 6/2021

OPERATING SUPERVISOR

Elevated guest satisfaction by providing customers with superior service and an enjoyable experience with a focus on cleanliness, guest services, and safe cash handling practices.

● Collaborated with hourly staff and senior management to resolve any opportunities that would impede business.

● Maintained store maintenance with ongoing cleanliness and organizational practices during non-peak periods.

● Assisted in training of new staff to ensure the company's steps of service were delivered with each guest's experience.

● Remained professional, while providing personalized interactions with a diverse range of customers to promote inviting and attentive service.

● Opening and Closing the store registers according to company standards.

● Counting ACO while managing inventory and stock. FORMAN MILLS 10/2013- 9/2015

CUSTOMER SERVICE REP

● Opening and Closing the store registers according to company standards.

● Fitting room attendant

● Unloading weekly truck merchandise, organizing and tagging necessary items.

● Maintained store maintenance with ongoing cleanliness and organizational practices during non-peak periods.

FEDEX 6/2010 - 5/2015

PACKAGE HANDLER

● Sorting packages according to company guidelines while ensuring the safety of myself and others.

● Delivering packages promptly and according to company standards. SKILLS

• Communications: Good written and verbal communication skills. Use proper grammar and have a good speaking voice.

• Interpersonal Skills: Able to get along with co-workers and accept supervision.

• Attention to detail: Concerned with quality. Ensure that tasks are completed correctly and on time.

• Flexible: Willing to work as needed. Willing to perform various work-related tasks as needed. 2

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