Business Analyst + Scrum Master - Agile Delivery Leader

MALATHI ARANGANATHAN

Business Analyst Scrum Master (Agile Delivery)

Email: ********@*****.*** Mobile: +91-984*******

LinkedIn: https://www.linkedin.com/in/malathi-ar-89b23533/

PROFESSIONAL SUMMARY

Dynamic IT professional with 12.6 years of experience in Business Analysis, Functional Testing, Scrum Master, and Project Management across Healthcare and Banking domains. Strong expertise in requirement elicitation, stakeholder management, Agile delivery, and UAT, with added strength in Scrum Master and QA practices. Experienced in using AI tools to improve requirement clarity, documentation quality, and delivery efficiency.

PRIMARY SKILLS

• Requirement Elicitation & Analysis (BRD, FRD)

• User Stories & Acceptance Criteria

• Stakeholder Management & Workshops, Roadmap

• RAID log reporting, Risk reporting and mitigation plan

• GAP Analysis & Process Improvement

• UAT Planning & Business Validation

• Agile BA – Scrum & Kanban Environments

• Agile Delivery & Scrum Leadership

AI & DIGITAL SKILLS

• Generative AI fundamentals (Business Analyst perspective)

• AI-assisted requirement documentation and summarization

• AI-based test case and acceptance criteria generation

• Basic understanding of LLM concepts and Retrieval-Augmented Generation (RAG)

• Understanding of AI risks, limitations, and data sensitivity

ADDITIONAL SKILLS

• Scrum Master Activities: Sprint Planning, Grooming, Retrospectives

• Testing: Functional, Regression, API, ETL, UAT

• Tools: Jira, Confluence, Azure DevOps, Jenkins, digital.ai, UiPath

• Data & Technical: SQL, JSON, XML, EDI (834, 835, 837, HL7)

PROFESSIONAL EXPERIENCE

Business Analyst / Scrum Master – HCL Technologies Pvt Ltd (Mar 2025 – Present)

• Gather and analyze business requirements from stakeholders

• Identify delivery risks and apply mitigation strategies

• Coordinate cross-functional teams to ensure timely execution

• Lead Agile ceremonies and manage sprint-level blockers

• Ensure alignment between customer expectations and business objectives

Lead Test Engineer / Business Analyst – HCL Technologies Pvt Ltd (Sept 2023 – Feb 2025)

• Handled QA and delivery activities for ING Australia Banking domain

• Oversaw onboarding, access control, and task allocation for squad teams

• Reviewed test cases, supported release activities, and collaborated with BA/PO and Dev teams

Lead Test Engineer & Business Analyst – HCL Technologies Pvt Ltd (Nov 2020 – Sept 2023)

• Performed dual role as Business Analyst and QA Lead for Health Insurance client HMHS

• Interacted with stakeholders to gather and document business requirements

• Ensured requirements were testable and aligned with sprint goals and business needs

• Managed cross-functional teams ensuring on-time, high-quality deliverables

Senior Software Engineer – Asahi Technologies (Jul 2017 – Nov 2019)

• Led QA for multiple applications including e-commerce and data platforms

• Performed GUI, database, and mobile testing for web-based applications

• Coordinated with developers to ensure defect-free releases

Test Engineer – Accenture Services Pvt Ltd (Aug 2013 – Jul 2017)

• Executed end-to-end testing in Healthcare payer domain (834, 837 EDI)

• Supported claims, membership enrollment, and payment processing

• Contributed to regression and E2E testing with direct client interaction

EDUCATION

• B.E. – Anna University, India

• MBA (HR) – University of Madras, India

• M.Sc. Psychology – University of Madras, India

CERTIFICATIONS

• CSM

• SAFe for Teams

• SAFe POPM

• TOSCA AS1

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