Multilingual IT Help Desk Specialist with Customer Focus
Resume:
Davide Capone
Experience
IT HELPDESK SPECIALIST
Kyndryl, Prague
Providing support and troubleshooting for computer systems and various technological equipment.
Managing four distinct accounts, ensuring high-quality assistance.
Using various communication channels to ensure quick and efficient solutions for users.
Prioritizing the user experience through empathy and expectation management, including de-escalating situations or handling unhappy users
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Prague, Czech Republic
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Experienced IT Help Desk Specialist with years of experience in providing excellent customer service and resolving technical issues. Looking to leverage my technical and customer service skills in Help Desk role. I have strongwork ethics and a proactive nature. I take pride in my ability to be flexible and improve efficiency within my ways of working.
Skills
About Me
Microsoft Office
Strong Interpersonal Skills
Detail-oriented Skills
Excellent Customer Service
Troubleshooting
Time management
Multitasking
Prioritization skills
Canva
English (Fluent)
Italian (Native)
Spanish (Fluent)
German (Basic)
Language
Education
Bachelor of Arts
University of Catania, Italy
2009 - 2012
IT Help Desk Specialist
ENGLISH TUTOR
Maximo Nivel, Peru
2021 - 2022
Acquired Teaching Certificate 0403-01-1221-82055.
Dedicated to group and 1-to-1 tutoring, coaching, and mentoring. Highly skilled in leveraging TEFL methodologies, instructional technology, and differentiated learning techniques. IT SUPPORT 1 LEVEL
C3i SOLUTIONS (HCL technologies Company), Bulgaria 2019 - 2020
Assisted users with the operations of computer systems. Provided support for the repair of computer systems. Helped with the usage and troubleshooting of other technological equipment.
Collaborated with the IT team to meet quarterly targets, achieving 100% of goals.
CUSTOMER SERVICE REPRESENTATIVE
Almaviva\Vodafone, Italy
2016 – 2018
Delivered an excellent customer experience.
Helped customers choose the right product and/or service for their requirements.
Conducted problem-solving and troubleshooting.
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