Customer Service & Data Entry Specialist

CHINYERE ONUORAH

346-***-**** ***************@*****.***

SUMMARY

Personable and dedicated Customer Service Representative with extensive experience in customer

relations and Entry of Data. Striving to be solid team player, who is upbeat with positive attitude

and proven skill in rapport building with clients. Relentlessly driven to maintain customer satisfaction

and driving the overall success of the company.

SKILLS

Efficient and Detail-Oriented + Creative Problem Solving

+ Technical Support + Call Documentation

Medical Insurance Rep + Order and Refund Processing

+ Supervisory Experience + Data Entry

+ Sales + CRM Software

Email Support + LiveChat Support

+ Salesforce + Microsoft Office

+ Zendesk » Billing

EXPERIENCE

Understanding Customer Needs

03/2022 to 03/2026 Data Entry/Account Administrative Representative

United Airline, Houston, TX

Performed administrative tasks and contributed to executing business

solutions with a focus on attention to detail.

Successfully entered data into the company database, ensuring

accurate and reliable information.

Utilized and analyzed data from automated information aggregators,

updating the database with precision.

Generated data reports and entered findings into the database while

performing regular backups.

Supported data entry across departments, showcasing small problem-

solving skills and adaptability to new projects.

01/2019 to 11/2021 Customer Services Representative

Teleperformance, Edinburg, TX

Assisted staff in resolving complex customer issues, demonstrating

critical thinking and interpersonal skills.

Cross-trained in multiple departments, handling customer service

requests via phone, email, or live chat as needed.

Documented customer interactions in CRM to track requests, identify

problems, and provide effective solutions.

Diagnosed customer needs and proactively educated them about

company products and services.

Guided customers through troubleshooting, navigating the company

website/app, and using digital tools.

Offered confirmations, answered questions, and provided general

information, showcasing strong communication skills.

EDUCATION AND TRAINING

Bachelors of Science, Psychology

University of Texas at Rio Grande Valley

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