Security-Conscious Healthcare & Investigations Professional

Flora Jeanne Phillips

** ******** ***** ********, ** 26416

Professional Summary:

·Experienced healthcare and law enforcement professional with over 15 years in high-security, detail-driven roles.

·Certified Nursing Assistant with 3+ years of hands-on patient care in long-term care facilities.

·Skilled in assisting patients with activities of daily living, vitals monitoring, infection control, and emergency transport.

·CPR and First Aid certified by the American Heart Association.

·Strong familiarity with mental health–related case processing from FBI Criminal History Examiner work, including psychiatric adjudications and involuntary commitments.

·Proven ability to maintain confidentiality, comply with federal/state regulations, and follow strict procedural guidelines.

·Flexible and dependable—experienced in working varied shifts, high-pressure environments, and adapting to urgent staffing needs.

·Holds active Top Secret Clearance with polygraph, reflecting exceptional trustworthiness and professionalism.

Education:

Alderson-Broaddus College, Philippi, WV

·Bachelor of Arts in Technical Writing May 1992

Continuing Education:

·Criminal Justice Information Services Division – Introduction to DNA Overview; Introduction to Heart Cadence Overview; Introduction to Odontology Overview; Pattern Recognition; Henry Classification; NCIC & APAT Classification; ULW Training; JABS Training; Facial Recognition Overview; Analyst Training with the Latent Division.

·Association of Fundraising Professionals Workshops – Donor Stewardship; Capital Campaigns; Basics for Effective Volunteer Management.

·Association of Professional Researchers for Advancement Workshops – Public Company Prospect Research; Research for Foundation and Corporate Giving; Fundamentals of Private Company Research; Prospect Management Rating.

·West Virginia University – A–Z of Grant Writing; Writing Winning Proposals.

Skills:

·WordPerfect

·Microsoft Word

·Microsoft Outlook

·Microsoft Access

·Microsoft Publisher

·Microsoft PowerPoint

·Microsoft Excel

·Lotus 1-2-3

·Corel Presentations

·Adobe Photoshop

·Adobe PageMaker

·Blackbaud Raiser’s Edge 7.5

·Facial Recognition

·Latent Prints

·DNA Processing

·Henry Classification

·Grant Writing

·Fundraising

·Event Planning

·CNA Care

·Vitals Monitoring

·Infection Control

·HIPAA Compliance

·Budget Management

·Procurement

·Meeting Coordination

·Top Secret Clearance

·CPR Certified

Professional Experience:

GAP - Nov 2024 to Present

Reason - Medical Leave – Recovery from leg injury

Certified Nursing Assistant

Mansfield Place, Philippi, WV Oct 2021 – Nov 2024

·Assisted elderly patients with activities of daily living, including bathing, feeding, dressing, toileting, and mobility support.

·Monitored and documented vital signs, reporting changes to nursing staff promptly.

·Provided incontinence care, ensuring hygiene, comfort, and dignity for residents.

·Transported patients to the emergency room or other healthcare facilities as needed.

·Supported residents in recreational and social activities to enhance quality of life.

·Maintained clean, organized, and safe patient rooms in accordance with facility standards.

·Followed HIPAA, infection control, and safety protocols to ensure patient well-being and confidentiality.

·Hold Top Secret Clearance with polygraph, reflecting a high level of trustworthiness and professionalism.

Receptionist

Dr. San Pablo Medical Office, Philippi, WV Oct 2018 – Oct 2021

·Greeted and assisted patients, ensuring a welcoming and professional front desk experience.

·Scheduled and confirmed appointments, coordinated patient flow, and maintained accurate records.

·Answered phone calls, responded to inquiries, and directed messages to appropriate staff.

·Managed patient intake forms, insurance verification, and co-pay collection.

·Supported office operations by filing, faxing, and maintaining organized medical records.

Criminal History Examiner

Federal Bureau of Investigation, Clarksburg, WV Sep 2013 - Oct 2018

·Entered and updated federal dispositions in the Disposition Processing Log to ensure accuracy and completeness of criminal history records.

·Managed arrest records through MISDOCI, verifying details for compliance with federal standards and identifying cases requiring additional review.

·Researched and processed records involving mental health adjudications, court-ordered psychiatric evaluations, involuntary commitments, and behavioral health-related offenses.

·Coordinated with law enforcement agencies, mental health facilities, and court systems to reconcile incomplete or conflicting records.

·Maintained strict confidentiality when handling sensitive case information, ensuring adherence to FBI, DOJ, and federal privacy regulations.

·Supported background check processes for firearms, permits, and security clearances, including those impacted by mental health–related disqualifiers under NICS guidelines.

Management and Program Analyst (Temporary Assignment)

Federal Bureau of Investigation, Clarksburg, WV Jun 2013 – Sep 2013

·Collaborated with the Latent Print Identification Team to support case documentation, including write-ups for solved cold cases involving violent crimes, missing persons, and incidents with psychiatric components.

·Prepared procurement documents, including Statements of Work (SOW) and Acquisition Plans, ensuring compliance with federal acquisition regulations and operational needs.

·Provided technical guidance, assistance, and support for acquisition activities related to forensic and investigative resources, including those used in cases with behavioral health considerations.

·Applied in-depth knowledge of FBI and federal procurement procedures to facilitate efficient and compliant acquisition processes, maintaining strict confidentiality when handling sensitive criminal and psychiatric-related case information.

Federal DNA Database Unit Specialist

Federal Bureau of Investigation, Clarksburg, WV Oct 2011 – Jun 2013

·Scanned and automated DNA fingerprint records into the Integrated Automated Fingerprint Identification System (IAFIS).

·Performed fingerprint identification for fingers 2 and 7, verified matches, and transmitted confirmed results to the Quantico laboratory.

·Reviewed and identified illegible fingerprints for the Monetary Instruments Handling (MIH) Unit.

·Supported the Criminal History Completion Team for the National Instant Criminal Background Check System (NICS), completing dispositions for appeals, permits, and explosives applications.

·Collaborated with the MRD to add dispositions to “naked arrests” lacking complete criminal history records.

·Processed fingerprint scans and identifications for individuals requesting background checks for MIH.

·Completed the “Check Project” for FinTech and performed quality control reviews for the MIH Unit to ensure accuracy and compliance.

Conversion Document Specialist

Federal Bureau of Investigation, Clarksburg, WV Jun 2010 – Oct 2011

·Converted and digitized records for integration into the Integrated Automated Fingerprint Identification System (IAFIS) database.

·Ensured data accuracy, completeness, and compliance with FBI quality control standards.

·Utilized specialized scanning and data entry tools to automate legacy records for efficient retrieval and analysis.

·Maintained secure handling of sensitive law enforcement documents in accordance with federal confidentiality protocols.

Fingerprint Examiner

Federal Bureau of Investigation, Clarksburg, WV Jun 2008 – Present

·Analyze and compare fingerprint images to accurately determine identity or non-identity, ensuring adherence to FBI and Criminal Justice Information Services Division protocols.

·Conduct sequence checks on submissions using the Integrated Automated Fingerprint Identification System (IAFIS) to verify accuracy and integrity of records.

·Utilize advanced biometric tools and methodologies to evaluate latent, rolled, and plain impression fingerprints.

·Maintain strict chain-of-custody procedures and comply with legal and evidentiary standards.

·Collaborate with law enforcement agencies to provide identification results in support of criminal investigations and background checks.

·Document findings with precision and clarity for official reports and potential court testimony.

Administrative Assistant

Davis Health System Foundation May 2007 – Jun 2008

·Assisted in establishing the new non-profit foundation.

·Managed direct mail campaigns and produced promotional materials.

·Created and delivered presentations to the Board of Directors.

·Maintained budget records for the Director of Finance.

·Oversaw Raiser’s Edge database input, management, and reporting.

·Designed and produced foundation brochures and donor outreach materials.

·Coordinated special events to support fundraising initiatives.

Director of Advancement Activities & Prospect Research

Alderson-Broaddus College Apr 2001 – May 2007

·Provided administrative support to the Vice President of Advancement.

·Maintained centralized budget reports for Development, Alumni, College Relations, and the Erickson Alumni Center.

·Designed and produced office brochures using desktop publishing software.

·Planned and coordinated special events to support fundraising and alumni engagement.

·Managed Raiser’s Edge database, overseeing data input, integrity, and reporting.

·Conducted prospect research to identify top donor prospects and develop strategies for securing appointments.

·Supported four director-level staff with direct mail campaigns and phonathons.

·Maintained records for the Advancement Committee of the Board of Trustees.

·Hired, trained, and supervised Work Program students in the Advancement Office.

Coordinator of Events

Alderson-Broaddus College May 1995 – Apr 2001

·Planned and coordinated admissions events to support student recruitment efforts.

·Trained and supervised Student Ambassadors to enhance campus tour and outreach programs.

·Managed direct mailing campaigns targeting prospective students.

·Provided administrative support to the Director of Admissions, including scheduling, correspondence, and record management.

President

Vista Technical Services Jun 1994 – May 1995

·Wrote and edited grants and proposals for state and federal agency funding.

·Led client meetings to review grant materials and ensure compliance with funding requirements.

·Secured grant awards exceeding $75,000.

Technical Documentation Specialist

Quest Contract Management Association Inc. Aug 1992 – Jun 1994

·Authored technical documents, grants, and proposals to support organizational initiatives.

·Coordinated events and managed logistics for seminars and conferences.

·Instructed small business start-up classes under SBA initiatives.

·Designed and produced office brochures and marketing materials.

·Oversaw direct mailing campaigns to targeted audiences.

Professional Affiliations:

·Employee Advisory Group, FBI – Secretary; Midnight Shift Floor Representative (2009–2011).

·Association of Professional Researchers for Advancement (APRA) – Member, Education Committee, Northern WV Chapter.

·National Contract Management Association – Member (1992–1994); Coordinator, National Education Seminar (1993).

·McKelvey Foundation Summer Seminar – Project Assistant (2003).

·Alderson-Broaddus College – Campus Coordinator, World Servants Summer Mission Trips.

·Small Business Administration Grant Workshops – Staff and Planning Committee Member for Teaming to Win and Focus Conferences.

·WV High Technology Consortium Foundation Conference – Publicity Coordinator (1994).

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